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It establishes the underlying values of “The ALONE Way,” then specifies the policy purpose and overall scope for the volunteer programme. It details governance responsibilities across the Board, leadership team, Volunteer Policy and Development Manager, service managers, and volunteer support officers. It also covers recruitment and selection fairness, induction and training requirements, volunteer agreements, and volunteer roles and responsibilities to support older people consistently.",{"@graph":63,"@context":118},[64,80,101],{"@type":65,"itemListElement":66},"BreadcrumbList",[67,71,74,77],{"item":68,"name":69,"@type":70,"position":9},"https://docshare.wps.com","Home","ListItem",{"item":72,"name":10,"@type":70,"position":73},"https://docshare.wps.com/template/",2,{"item":75,"name":41,"@type":70,"position":76},"https://docshare.wps.com/template/letters/",3,{"item":78,"name":59,"@type":70,"position":79},"https://docshare.wps.com/template/volunteer-policy-alone-way-values-recruitment-onboarding-and-roles/282225/",4,{"url":78,"name":59,"@type":81,"image":82,"author":87,"headline":59,"publisher":90,"fileFormat":93,"inLanguage":57,"description":61,"dateModified":94,"datePublished":95,"encodingFormat":93,"isAccessibleForFree":96,"interactionStatistic":97},"DigitalDocument",{"url":83,"@type":84,"width":85,"height":86},"https://docshare.wps.com/thumbnails/volunteer-policy-alone-way-values-recruitment-onboarding-and-roles/282225.png","ImageObject",442,249,{"name":88,"@type":89},"Fez","Person",{"url":68,"name":91,"@type":92},"DocShare","Organization","application/pdf","2026-10-19","2026-09-16",true,{"@type":98,"interactionType":99,"userInteractionCount":8},"InteractionCounter",{"@type":100},"ViewAction",{"@type":102,"mainEntity":103},"FAQPage",[104,110,114],{"name":105,"@type":106,"acceptedAnswer":107},"What is the purpose of ALONE’s Volunteer Policy?","Question",{"text":108,"@type":109},"The policy provides staff and volunteers with clear guidance on ALONE’s approach to volunteering, covering volunteer recruitment, training, supervision, and support with references to relevant ALONE procedures.","Answer",{"name":111,"@type":106,"acceptedAnswer":112},"Who is responsible for reviewing and updating the Volunteer Policy?",{"text":113,"@type":109},"The Board of Trustees/CEO ensures annual review, the Leadership Team approves updates, and the Volunteer Policy and Development Manager keeps the policy up to date and reflective of programme changes.",{"name":115,"@type":106,"acceptedAnswer":116},"What do volunteers need to do before starting their role?",{"text":117,"@type":109},"Successful applicants must complete an induction and any relevant training provided by ALONE or an external source. 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Galvin | K. Lane |\n| 02 | 16/05/2022 | Policy template updated and content revised. | N. Wdowicka\u003Cbr>(Volunteer\u003Cbr>Policy &\u003Cbr>Development\u003Cbr>Manager) | S. Moynihan\u003Cbr>(CEO) |\n\nContents  \n1. Purpose ................................................................................................................................ 1  \n2. Scope .................................................................................................................................... 2  \n3. Roles and Responsibilities.................................................................................................... 2  \n4. Associated Documents......................................................................................................... 2  \n5. Policy .................................................................................................................................... 2  \n5.1 Recruitment and Selection ............................................................................................ 2  \n5.2 Volunteer Onboarding ...................................................................................................3  \n5.3 Volunteer Roles & Responsibilities ................................................................................3  \n5.4 Volunteer Supports ........................................................................................................3  \n5.5 Confidentiality and Resolving Issues..............................................................................3  \n1. Purpose  \nThe purpose of this policy is to provide ALONE staff and volunteers with clear guidance on the organisations approach to volunteering. This policy outlines the general principles of volunteer recruitment, training and supervision and volunteer support whilst making reference to any relevant ALONE procedures.  \nOur Values-The ALONE Way  \nThe ALONE Way is a set of core values that are central to each of us in ALONE. The ALONE Way underpins everything we do: how we listen to one another, engage with each older person, liaise with stakeholders, make decisions, deliver services and grow ALONE. The ALONE Way is our unique culture.  \nOur Board, Staff and Volunteers are all committed to ALONE Way and values which it represents: act compassionately, be honest in all ALONE’s dealings, work collaboratively and foster innovation.  \n2. Scope  \nThis policy document outlines overall responsibility and commitments in relation to ALONE’s volunteer programme.  \nVolunteers are asked to adhere to the volunteers’ Code of Conduct as detailed within the Volunteer Handbook.  \n3. Roles and Responsibilities  \n• The Board of Trustees/CEO are responsible for ensuring that the Volunteer policy is reviewed annually;  \n• Leadership Team are responsible for approving any updates to the policy document;  \n• Volunteer Policy and Development Manager is responsible for ensuring the Volunteering policy is up to date and reflects any changes taking place in the volunteering programme;  \n• Service Managers are responsible for ensuring the policy is executed and informing Volunteer Policy and Development Manager of any changes needed to the policy;  \n• Volunteer Support Officers for ensuring the policy is executed;  \n• All staff and volunteers are responsible for familiarising themselves with the policy and how it applies to the organisation and are bound by the policy.  \n4. Associated Documents  \n\n| Reference | Document Type | Document Title |\n| --- | --- | --- |\n| n/a | Standard | Investing in Volunteers |\n| n/a | Standard | Quality in Befriending |\n| SI-VLT-05 | Handbook | Volunteer Handbook |\n| SI-VLT-06 | Handbook | Telephone Support Volunteer Handbook |\n| SI-VLT-07 | Handbook | National Helpline Volunteer Handbook |\n| TM-VLT-01 | Templ","cbCaioII8k1M9Z8G","https://ap.wps.com/l/cbCaioII8k1M9Z8G","pdf",207670,"English","# 1. Purpose\n# 2. Scope\n# 3. Roles and Responsibilities\n# 4. Associated Documents\n# 5. Policy\n## 5.1 Recruitment and Selection\n## 5.2 Volunteer Onboarding\n## 5.3 Volunteer Roles & Responsibilities\n## 5.4 Volunteer Supports\n## 5.5 Confidentiality and Resolving Issues","[{\"question\":\"What is the purpose of ALONE’s Volunteer Policy?\",\"answer\":\"The policy provides staff and volunteers with clear guidance on ALONE’s approach to volunteering, covering volunteer recruitment, training, supervision, and support with references to relevant ALONE procedures.\"},{\"question\":\"Who is responsible for reviewing and updating the Volunteer Policy?\",\"answer\":\"The Board of Trustees/CEO ensures annual review, the Leadership Team approves updates, and the Volunteer Policy and Development Manager keeps the policy up to date and reflective of programme changes.\"},{\"question\":\"What do volunteers need to do before starting their role?\",\"answer\":\"Successful applicants must complete an induction and any relevant training provided by ALONE or an external source. They also receive a volunteer agreement outlining commitments, delivered before they begin the role.\"}]","Volunteer Policy - ALONE Way Values, Recruitment, Onboarding and Roles | PDF",1789570908]