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It explains how volunteers complete online training and certification testing, including practice using tax software and scoring feedback. 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Link to the Practice Lab to gain experience using tax software and take the certification test online, with immediate scoring and feedback.  \nPublication 4012-A (Rev. 2-2026) Catalog Number 93378F Department of the Treasury Internal Revenue Service [www.irs.gov](www.irs.gov)  \nUpdates to the volunteer training materials will be contained in Publication 4491-X, VITA/TCE Training Supplement. The most recent version can be downloaded at: www. irs.gov/pub/irs-pdf/p4491x. pdf  \nVolunteer Standards of Conduct  \nVolunteer Income Tax Assistance / Tax Counseling for the Elderly (VITA/TCE) Programs  \nThe mission of the VITA/TCE return preparation programs is to assist eligible taxpayers in satisfying their tax responsibilities by providing free tax return preparation. To establish the greatest degree of public trust, volunteers are required to maintain the highest standards of ethical conduct and provide quality service.  \nAnnually all VITA/TCE volunteers must pass the Volunteer Standards of Conduct (VSC) certification test and agree that they will adhere to the VSC by signing and dating Form 13615 , Volunteer Standards of Conduct Agreement – VITA/TCE Programs ([www.irs.gov/pub/irs-pdf/f13615.pdf), prior to volunteering at a VITA/TCE](www.irs.gov/pub/irs-pdf/f13615.pdf), prior to volunteering at a VITA/TCE)[ ](www.irs.gov/pub/irs-pdf/f13615.pdf), prior to volunteering at a VITA/TCE)[site. In addition](site. In addition), return preparers, quality reviewers, coordinators, client facilitators and tax law instructors must certify in Intake/Interview and Quality Review. Volunteers who answer tax law questions, instruct tax law classes, prepare or correct tax returns, or conduct quality reviews of completed returns must also certify in tax law prior to signing the form. Form 13615 is not valid until the sponsoring partner’s approving official (coordinator, instructor, administrator, etc. ) or IRS contact confirms the volunteer's identity, name, and address, using governmentissued photo identification, and signs and dates the form. Volunteers’ names and addresses in Link & Learn Taxes must match their government issued photo identification. Advise volunteers to update their My Account page in Link & Learn Taxes with their valid name and address.  \nAs a volunteer in the VITA/TCE Programs, you must adhere to the following Volunteer Standards of Conduct: VSC \\#1 – Follow all Quality Site Requirements (QSR) .  \nVSC \\#2 – Do not accept payment, ask for donations, or accept refund payments for federal or state tax return preparation from customers.  \nVSC \\#3 – Do not solicit business from taxpayers you help or use the information you gained about them (taxpayer information) for any direct or indirect personal benefit for yourself, any other specific individual or organization.  \nVSC \\#4 – Do not knowingly prepare false returns.  \nVSC \\#5 – Do not engage in criminal, infamous, dishonest, notoriously disgraceful conduct, or any other conduct  \nconsidered to have a negative effect on the VITA/TCE programs. VSC \\#6 – Treat all taxpayers in a professional, courteous, and respectful manner.  \nFailure to comply with these standards could result in, but is not limited to, the following:  \n• Your removal from all VITA/TCE programs  \n• Inclusion in the IRS Volunteer Registry to bar future VITA/TCE activity indefinitely  \n• Deactivation of your sponsoring partner’s site VITA/TCE electronic filing identification number (EFIN)  \n• Removal of all IRS products, supplies, loaned equipment, and taxpayer information from your site  \n• Termination of your sponsoring organization’s partnership with the IRS  \n• Termination of grant funds from the IRS to your sponsoring partner and  \n• Referral of your conduct for potential TIGTA and criminal investigations  ","cbCaibKGrjS9kJFO","https://ap.wps.com/l/cbCaibKGrjS9kJFO","pdf",53684037,406,"English","# Volunteer Income Tax Assistance (VITA) / Tax Counseling for the Elderly (TCE)\n## 2025 Returns and Online Training\n## Volunteer Standards of Conduct\n## Confidentiality Statement\n## How to Use This Guide","[{\"question\":\"How do VITA/TCE volunteers complete training and certification for 2025 returns?\",\"answer\":\"Volunteers complete VITA/TCE training online and practice using the Practice Lab. After gaining experience with tax software, they take the certification test online with immediate scoring and feedback.\"},{\"question\":\"What are the key Volunteer Standards of Conduct (VSC) for VITA/TCE volunteers?\",\"answer\":\"Volunteers must follow all Quality Site Requirements, avoid accepting payment or certain refunds for return preparation, not solicit business using taxpayer information, and not knowingly prepare false returns. They also must maintain professional, courteous, and respectful treatment of all taxpayers.\"},{\"question\":\"What happens if a volunteer fails to comply with the Volunteer Standards of Conduct?\",\"answer\":\"Noncompliance may result in removal from VITA/TCE programs, inclusion in the IRS Volunteer Registry to bar future activity, deactivation of the sponsoring partner’s electronic filing identification number (EFIN), removal of IRS products and information, termination of the partnership, potential investigation referrals, and loss of grant funds to the sponsoring partner.\"}]","VITA/TCE Volunteer Resource Guide with Updates - 4012-A | PDF",1789788602,142]