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The guide explains the mission of free return preparation, the requirement for volunteers to pass the Volunteer Standards of Conduct (VSC) certification test, and the need to certify in intake/interview, quality review, and tax law for specific roles. It outlines six core conduct rules, confidentiality expectations, and potential consequences for noncompliance, including removal, registry barriers, and termination of site or partnership support.",{"@graph":63,"@context":118},[64,80,101],{"@type":65,"itemListElement":66},"BreadcrumbList",[67,71,74,77],{"item":68,"name":69,"@type":70,"position":9},"https://docshare.wps.com","Home","ListItem",{"item":72,"name":10,"@type":70,"position":73},"https://docshare.wps.com/template/",2,{"item":75,"name":36,"@type":70,"position":76},"https://docshare.wps.com/template/forms/",3,{"item":78,"name":59,"@type":70,"position":79},"https://docshare.wps.com/template/vitatce-volunteer-resource-guide-publication-4012-rev-10-2025-training-standards/304762/",4,{"url":78,"name":59,"@type":81,"image":82,"author":87,"headline":59,"publisher":90,"fileFormat":93,"inLanguage":57,"description":61,"dateModified":94,"datePublished":95,"encodingFormat":93,"isAccessibleForFree":96,"interactionStatistic":97},"DigitalDocument",{"url":83,"@type":84,"width":85,"height":86},"https://docshare.wps.com/thumbnails/vitatce-volunteer-resource-guide-publication-4012-rev-10-2025-training-standards/304762.png","ImageObject",442,249,{"name":88,"@type":89},"Patrick","Person",{"url":68,"name":91,"@type":92},"DocShare","Organization","application/pdf","2026-09-28","2026-09-19",true,{"@type":98,"interactionType":99,"userInteractionCount":47},"InteractionCounter",{"@type":100},"ViewAction",{"@type":102,"mainEntity":103},"FAQPage",[104,110,114],{"name":105,"@type":106,"acceptedAnswer":107},"What is the mission of the VITA/TCE return preparation programs?","Question",{"text":108,"@type":109},"To assist eligible taxpayers in satisfying tax responsibilities by providing free tax return preparation, while maintaining high ethical conduct and quality service.","Answer",{"name":111,"@type":106,"acceptedAnswer":112},"What are the key Volunteer Standards of Conduct (VSC) rules for volunteers?",{"text":113,"@type":109},"Volunteers must follow all Quality Site Requirements, not accept payment for return preparation, avoid misuse of taxpayer information, not prepare false returns, avoid prohibited dishonest conduct, and treat taxpayers professionally and respectfully.",{"name":115,"@type":106,"acceptedAnswer":116},"What consequences may result if volunteers fail to comply with the VSC?",{"text":117,"@type":109},"Consequences can include removal from all VITA/TCE programs, placement on an IRS volunteer registry bar, deactivation of a sponsoring partner’s EFIN, removal of products and taxpayer information, and termination of the partnership or grant funds.","https://schema.org",{"og:url":78,"og:type":120,"og:title":59,"og:site_name":91,"og:description":61},"article",{"robots":122,"canonical":78},"index,follow",{"doc_id":124,"site_id":56},304762,1790306429,{"code":4,"msg":5,"data":127},{"doc_id":124,"user_id":128,"nickname":88,"user_avatar":129,"doc_module":9,"category_id":35,"category_name":36,"doc_title":59,"doc_description":61,"doc_content":130,"file_id":131,"file_url":132,"file_type":133,"file_size":134,"view_count":47,"is_deleted":4,"is_public":9,"is_downloadable":9,"audit_status":9,"page_count":135,"language":136,"language_code":57,"site_id":56,"html_lang":57,"table_of_contents":137,"faqs":138,"seo_title":139,"seo_description":61,"update_tm":140,"read_time":141},549758146520,"https://ap-avatar.wpscdn.com/avatar/80002397d8c0411e94?_k=1775819394049821470","4012  \nVITA/TCE Volunteer Resource Guide  \nVolunteer Income Tax Assistance (VITA) / Tax Counseling for the Elderly (TCE)  \n2025 RETURNS  \nTake your VITA/TCE training online at apps. irs.gov/app/vita. Link to the Practice Lab to gain experience using tax software and take the certification test online, with immediate scoring and feedback.  \nPublication 4012 (Rev. 10-2025) Catalog Number 34183E Department of the Treasury Internal Revenue Service [www.irs.gov](www.irs.gov)  \nUpdates to the volunteer training materials will be contained in Publication 4491-X, VITA/TCE Training Supplement. The most recent version can be downloaded at: www. irs.gov/pub/irs-pdf/p4491x. pdf  \nVolunteer Standards of Conduct  \nVolunteer Income Tax Assistance / Tax Counseling for the Elderly (VITA/TCE) Programs  \nThe mission of the VITA/TCE return preparation programs is to assist eligible taxpayers in satisfying their tax responsibilities by providing free tax return preparation. To establish the greatest degree of public trust, volunteers are required to maintain the highest standards of ethical conduct and provide quality service.  \nAnnually all VITA/TCE volunteers must pass the Volunteer Standards of Conduct (VSC) certification test and agree that they will adhere to the VSC by signing and dating Form 13615 , Volunteer Standards of Conduct Agreement – VITA/TCE Programs ([www.irs.gov/pub/irs-pdf/f13615.pdf), prior to volunteering at a VITA/TCE](www.irs.gov/pub/irs-pdf/f13615.pdf), prior to volunteering at a VITA/TCE)[ ](www.irs.gov/pub/irs-pdf/f13615.pdf), prior to volunteering at a VITA/TCE)[site. In addition](site. In addition), return preparers, quality reviewers, coordinators, client facilitators and tax law instructors must certify in Intake/Interview and Quality Review. Volunteers who answer tax law questions, instruct tax law classes, prepare or correct tax returns, or conduct quality reviews of completed returns must also certify in tax law prior to signing the form. Form 13615 is not valid until the sponsoring partner’s approving official (coordinator, instructor, administrator, etc. ) or IRS contact confirms the volunteer's identity, name, and address, using governmentissued photo identification, and signs and dates the form. Volunteers’ names and addresses in Link & Learn Taxes must match their government issued photo identification. Advise volunteers to update their My Account page in Link & Learn Taxes with their valid name and address.  \nAs a volunteer in the VITA/TCE Programs, you must adhere to the following Volunteer Standards of Conduct: VSC \\#1 – Follow all Quality Site Requirements (QSR) .  \nVSC \\#2 – Do not accept payment, ask for donations, or accept refund payments for federal or state tax return preparation from customers.  \nVSC \\#3 – Do not solicit business from taxpayers you help or use the information you gained about them (taxpayer information) for any direct or indirect personal benefit for yourself, any other specific individual or organization.  \nVSC \\#4 – Do not knowingly prepare false returns.  \nVSC \\#5 – Do not engage in criminal, infamous, dishonest, notoriously disgraceful conduct, or any other conduct  \nconsidered to have a negative effect on the VITA/TCE programs. VSC \\#6 – Treat all taxpayers in a professional, courteous, and respectful manner.  \nFailure to comply with these standards could result in, but is not limited to, the following:  \n• Your removal from all VITA/TCE programs  \n• Inclusion in the IRS Volunteer Registry to bar future VITA/TCE activity indefinitely  \n• Deactivation of your sponsoring partner’s site VITA/TCE electronic filing identification number (EFIN)  \n• Removal of all IRS products, supplies, loaned equipment, and taxpayer information from your site  \n• Termination of your sponsoring organization’s partnership with the IRS  \n• Termination of grant funds from the IRS to your sponsoring partner and  \n• Referral of your conduct for potential TIGTA and criminal investigations  \nTaxSlayer® is a","cbCaimbbC3UHSjyC","https://ap.wps.com/l/cbCaimbbC3UHSjyC","pdf",53935063,404,"English","# Volunteer Standards of Conduct\n## Mission and certification requirements\n## Volunteer Standards of Conduct (VSC) rules\n## Confidentiality Statement\n## Consequences of failing to comply","[{\"question\":\"What is the mission of the VITA/TCE return preparation programs?\",\"answer\":\"To assist eligible taxpayers in satisfying tax responsibilities by providing free tax return preparation, while maintaining high ethical conduct and quality service.\"},{\"question\":\"What are the key Volunteer Standards of Conduct (VSC) rules for volunteers?\",\"answer\":\"Volunteers must follow all Quality Site Requirements, not accept payment for return preparation, avoid misuse of taxpayer information, not prepare false returns, avoid prohibited dishonest conduct, and treat taxpayers professionally and respectfully.\"},{\"question\":\"What consequences may result if volunteers fail to comply with the VSC?\",\"answer\":\"Consequences can include removal from all VITA/TCE programs, placement on an IRS volunteer registry bar, deactivation of a sponsoring partner’s EFIN, removal of products and taxpayer information, and termination of the partnership or grant funds.\"}]","VITA/TCE Volunteer Resource Guide - Publication 4012 (Rev. 10-2025) - Training Standards | PDF",1789816969,141]