[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"doc-seo-262810-105":3,"detail-sidebar-cat-1-en-105":80,"doc-detail-262810-en":126},{"code":4,"msg":5,"data":6},0,"ok",{"site_id":7,"language":8,"slug":9,"title":10,"keywords":11,"description":12,"schema_data":13,"social_meta":73,"head_meta":75,"extra_data":77,"updated_unix":79},105,"en","visitor-experience-manager-job-description-and-person-specification","Visitor Experience Manager Job Description and Person Specification","","Visitor Experience Manager role responsible for developing and leading a visitor experience team at an immersive, museum-style venue combining education, technology, learning and entertainment. Reporting to the General Manager, the position covers seven-day site opening and closing, delivery of a unique visitor experience, staff rotas and training, health and safety compliance, and facilities oversight. 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It also includes financial management, daily reporting, and assisting with marketing, educational programmes and events.","Answer",{"name":65,"@type":60,"acceptedAnswer":66},"What experience and skills are preferred for this position?",{"text":67,"@type":63},"The document prefers a degree or equivalent and a proven track record delivering outstanding customer experiences. It also highlights duty manager experience at a visitor attraction, extensive customer-facing experience, strong commercial and financial awareness, IT skills (including Microsoft Office and ticketing/EPOS systems), and analytical problem-solving.",{"name":69,"@type":60,"acceptedAnswer":70},"What benefits and application expectations are included?",{"text":71,"@type":63},"Benefits include career progression opportunities, 25 days annual leave rising with service (plus 8 bank holidays), and a generous employer pension contribution. Applicants must submit a CV and covering letter, apply by email in confidence, and note that no agencies are requested.","https://schema.org",{"og:url":32,"og:type":74,"og:title":10,"og:site_name":45,"og:description":12},"article",{"robots":76,"canonical":32},"index,follow",{"doc_id":78,"site_id":7},262810,1790448627,{"code":4,"msg":81,"data":82},"success",[83,88,92,97,102,107,112,117,122],{"id":84,"doc_module":22,"doc_module_name":25,"category_name":85,"show_sort_weight":86,"slug":87},11,"Presentations",90,"presentations",{"id":89,"doc_module":22,"doc_module_name":25,"category_name":29,"show_sort_weight":90,"slug":91},12,80,"resumes",{"id":93,"doc_module":22,"doc_module_name":25,"category_name":94,"show_sort_weight":95,"slug":96},14,"Invoices",70,"invoices",{"id":98,"doc_module":22,"doc_module_name":25,"category_name":99,"show_sort_weight":100,"slug":101},15,"Posters",60,"posters",{"id":103,"doc_module":22,"doc_module_name":25,"category_name":104,"show_sort_weight":105,"slug":106},16,"Social Media",50,"social-media",{"id":108,"doc_module":22,"doc_module_name":25,"category_name":109,"show_sort_weight":110,"slug":111},17,"Forms",40,"forms",{"id":113,"doc_module":22,"doc_module_name":25,"category_name":114,"show_sort_weight":115,"slug":116},18,"Letters",30,"letters",{"id":118,"doc_module":22,"doc_module_name":25,"category_name":119,"show_sort_weight":120,"slug":121},21,"Paper Templates",5,"papers-templates",{"id":123,"doc_module":22,"doc_module_name":25,"category_name":124,"show_sort_weight":4,"slug":125},158,"General","general-158",{"code":4,"msg":81,"data":127},{"doc_id":78,"user_id":128,"nickname":42,"user_avatar":129,"doc_module":22,"category_id":89,"category_name":29,"doc_title":10,"doc_description":12,"doc_content":130,"file_id":131,"file_url":132,"file_type":133,"file_size":134,"view_count":30,"is_deleted":4,"is_public":22,"is_downloadable":22,"audit_status":22,"page_count":30,"language":135,"language_code":8,"site_id":7,"html_lang":8,"table_of_contents":136,"faqs":137,"seo_title":138,"seo_description":12,"update_tm":139,"read_time":22},2336464648746,"https://ap-avatar.wpscdn.com/davatar_276721f389ce27ea32af1340a28f341c","Job Description and Person Specification  \nContext  \nA fantastic opportunity has arisen for a Visitor Experience Manager to help develop and lead-a team of Visitor Experience Assistants at an exciting venue, now a year old. Twist is a trailblazing concept that marries deep immersive experiences with the education of a museum, incorporating elements of the most successful visitor attractions, from science, technology and learning to fun escapism.  \nFocusing on the mind, with perception bending displays that help explain how we see and understand the world, our audience will be those interested in a fun and educational approach to appreciating our mind with young people and families alike enjoying the high-design concept.  \nAbout the Role  \nThe Visitor Experience Manager; reporting directly to the General Manager, will be responsible for the opening/closing the site on a seven days week rota basis as well as management of all aspects of the visitor experience team.  \nThe role offers an opportunity to help manage and develop an early stage concept that delivers a unique customer-focused experience. It encompasses the following areas of responsibility:  \n● Delivery and management of a unique visitor experience  \n● Management and development of the onsite team  \n● Management of the staff rotas  \n● Opening and closing the site  \n● Financial management and daily reporting  \n● Assistance with marketing activities, educational programmes and events.  \nKey Responsibilities  \nOperational Management  \n● Support the General manager in direct management of the visitor experience, the retail offer, effectively and efficiently so they deliver against agreed targets  \n● Undertake the general duties of Duty Manager open and close the venue and handle day today queries on a rota basis.  \n● Support with the implementation of all appropriate policies and procedures relating to operation, venue and staff management.  \nStaff Management  \n● Responsible for collecting staff availability, producing rotas and ensuring we comply with contracted hours and the needs of the business.  \n● Approve and monitor staff holiday requests and act as the main point of contact for payroll queries.  \n● Ensure the team is appropriately trained, briefed, managed and developed to maximise sales and deliver exemplary customer service to all visitors in accordance with the business strategy, commercial objectives and agreed operating standards.  \n● Support all Visitor Experience Assistant recruitment and maintain high staff retention by ensuring that all staff feel supported and are given the opportunity to learn and develop their own skills and career.  \n● Contribute to building a first-class team; developing, motivating and inspiring staff to deliver against agreed targets.  \nFacilities Management  \n● Support General Manager in managing all aspects of the Venue’s facilities, building and environment, ensuring compliance with regulations and high operational and maintenance standards.  \n● Ensure that all Health and Safety policies and relevant Trading Standards requirements are always upheld, and that regular monitoring is in place.  \n● Act as one of the registered key holders, on 24-hour call out in case of emergency.  \nPerson Specification  \nPrevious Experience  \n● Degree or equivalent qualification preferred.  \n● Track record of delivering an outstanding customer experience.  \n● Previous Duty Manager experience at a visitor attraction or similar.  \n● Extensive customer-facing experience in a retail, cultural or leisure environment.  \n● Experience with implementing policy and procedures.  \n● Proposing managing, monitoring and reporting on budgets.  \n● Dealing with employment issues, recruiting, managing and retaining people.  \n● Experience of managing a building.  \nKnowledge and Skills  \n● Strong commercial skills / financial awareness  \n● Understanding of First Aid, Health and Safety, Fire Safety, Child Protection, Trading Standards and effective building / resource man","cbCaiiF6qzzNLMND","https://ap.wps.com/l/cbCaiiF6qzzNLMND","pdf",67758,"English","# About the Role\n## Key Responsibilities\n### Operational Management\n### Staff Management\n### Facilities Management\n## Person Specification\n## Benefits\n## How to apply","[{\"question\":\"What are the main responsibilities of the Visitor Experience Manager?\",\"answer\":\"The role manages day-to-day visitor experience delivery, leads and develops the onsite team, oversees rotas and training, and supports opening/closing the site on a seven-day rota. It also includes financial management, daily reporting, and assisting with marketing, educational programmes and events.\"},{\"question\":\"What experience and skills are preferred for this position?\",\"answer\":\"The document prefers a degree or equivalent and a proven track record delivering outstanding customer experiences. It also highlights duty manager experience at a visitor attraction, extensive customer-facing experience, strong commercial and financial awareness, IT skills (including Microsoft Office and ticketing/EPOS systems), and analytical problem-solving.\"},{\"question\":\"What benefits and application expectations are included?\",\"answer\":\"Benefits include career progression opportunities, 25 days annual leave rising with service (plus 8 bank holidays), and a generous employer pension contribution. Applicants must submit a CV and covering letter, apply by email in confidence, and note that no agencies are requested.\"}]","Visitor Experience Manager Job Description and Person Specification | PDF",1789364989]