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The agreement requires careful review due to a binding arbitration clause and a class action waiver, with disputes handled through arbitration rather than court actions in most cases. 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In this Customer Agreement (“Agreement”), you’ll find important information and terms and conditions about your Verizon Services. PLEASE READ THESE AGREEMENT TERMS CAREFULLY AS THEY CONTAIN IMPORTANT INFORMATION REGARDING YOUR RIGHTS AND OBLIGATIONS, AND OURS. IF YOU DO NOT AGREE TO THESE TERMS AND CONDITIONS, DO NOT USE THE SERVICES AND CONTACT US IMMEDIATELY AT 1-800-VERIZON TO TERMINATE THEM.  \nThis Agreement establishes the terms and conditions under which you, the Subscriber (“you,” “your” or “Subscriber”) agree to use Fios Internet and/or Fios TV and/or Fios Home Phone (the “Services,” including Equipment, Content, and Verizon-branded and Third-Party software applications) and under which the Verizon Affiliates (“Verizon,”“us” or “we,”) identified in Exhibit A agree to provide the Services to you.  \nNOTICE OF ARBITRATION AGREEMENT  \nTHIS AGREEMENT CONTAINS A BINDING ARBITRATION CLAUSE AND A CLASS ACTION WAIVER. IT REQUIRES THAT DISPUTES BE RESOLVED BY ARBITRATION, RATHER THAN CLASS ACTION LAWSUITS OR JURY TRIALS (EXCEPT FOR MATTERS THAT MAY BE TAKEN TO SMALL CLAIMS COURT). PLEASE SEE SECTION 16 FOR MORE INFORMATION.  \n1. ACCEPTANCE OF AGREEMENT.  \n1.1 The Services terms and conditions are part of this Agreement. By accepting this Agreement, you or anyone accessing the Services are bound by these terms and conditions. Your acceptance of this Agreement begins when: (a) you accept this Agreement, either digitally or verbally, during the submission of your order; or (b) you commence the use of the Services. This Agreement will end when you or we terminate this Agreement as permitted in Section 10 below.  \n1.2 This Agreement includes specific elements of the Services or Term Services Offer plans, including the pricing, duration, any applicable Early Termination Fee (“ETF”), and Equipment pricing, all as described in the information made available to you when placing and confirming your order or activating your Services. This Agreement also includes Our Privacy Policy ( [https://www.verizon.com/about/privacy/](https://www.verizon.com/about/privacy/)) applicable to the Services and other policies and materials specifically referred to in this Agreement, all of which are incorporated into this Agreement by reference. Please retain a copy of this Agreement foryour records.  \n2. DEFINITIONS. If a term is not defined in this Agreement, you agree that it shall be construed in accordance with customary usage in the telecommunications industry. The words “shall” and “will” are mandatory, and the word “should” expresses an expectation, but is not mandatory, and the word “may” is permissive. In addition, the following definitions shall apply:  \n2.1 Charges. Charges may include, without limitation, fees for Services, Equipment, Transactional Charges, taxes and other governmental fees, as well as charges such as  \nvideo franchise fees, video franchise related costs, regional sports network fees, broadcast fees, account activation and installation charges, surcharges, reactivation fees, customized setup and installation fees, late payment fees on past-due balances, agent assistance fees for making payment arrangements through a Verizon call center representative, collection fees, returned payment fees, Early Termination Fees, Unreturned Equipment Charges, and other nonrecurring charges. Certain Charges such as taxes and other governmental fees, franchise fees, Public, Educational and Government (“PEG”) channel fees, video franchise related costs, regional sports network fees, and broadcast fees, may change one or more times during the term of your Services plan. Charges may also include fees, taxes and related costs for third-party services to which you subscribe and agree to have included on your Verizon bill.  \n2.2 Content. Content provided by Verizon, by its third party licensors or suppliers, by Public Education or Government Access Channel entities, or by Leased Access entit","cbCaidz3QizZo0km","https://ap.wps.com/l/cbCaidz3QizZo0km","pdf",670940,"English","# Acceptance of Agreement\n## Acceptance timing and termination\n# Definitions\n## Charges\n## Content\n## Early Termination Fee (ETF)\n## Equipment\n## Fios TV Content\n## Force Majeure","[{\"question\":\"What services does the agreement cover?\",\"answer\":\"The agreement covers Verizon services including Fios Internet, Fios TV, and Fios Home Phone, along with related equipment, content, and software applications.\"},{\"question\":\"How does the agreement require disputes to be handled?\",\"answer\":\"The agreement includes a binding arbitration clause and a class action waiver, requiring disputes to be resolved by arbitration instead of class action lawsuits or jury trials, except for certain small-claims matters.\"},{\"question\":\"When does the agreement start and end?\",\"answer\":\"Your acceptance begins when you accept the agreement digitally or verbally during order submission or when you commence using the services. The agreement ends when you or Verizon terminate it as permitted in the referenced termination section.\"}]","Verizon Customer Agreement - Notice of Arbitration Agreement | PDF",1790021793]