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The role coordinates with Water and Sewer departments, processes new or cancelled accounts and meter changes, prepares monthly bills and notices, and supports collections with customers, title companies, and realtors. It also includes researching account history to resolve meter-reading questions, handling complaints, reviewing leak reports, ensuring records compliance, and performing payment processing, reconciliations, and reporting. Qualifications emphasize clerical experience, basic billing knowledge, education, background and drug screening, bonding ability, and professional communication.","Utility Billing Coordinator Job Description  \nThe Utility Billing Coordinator is responsible for overseeing all utility billing and meter monitoring functions, as well as playing a key customer service role including dealing with difficult customer inquiries, problem solving and front office reception area with multi-line phone. The ideal candidate would be highly competent with Microsoft Office suite applications, with the ability to master various software. Duties are performed under the direction of the Village Administrator. Coordinates closely with Water and Sewer departments in the execution of duties. Heavy emphasis on attention to detail, punctuality, reliability, and organization.  \nResponsibilities and Duties include but not limited to:  \n· Open/close building and front office  \n· Processes new or cancelled accounts, meter changes, updates to accounts  \n· Prepares monthly utility bills and other related bills and notices including final bills, shut off letters, 24-hour shut off warning notices and utility shut offs. Serves as key liaison with billing company to ensure that billing is accurate and processed expeditiously.  \n· Bill collection procedures: works with customers, title companies and realtors to ensure payment of bills, assesses outstanding bills to Auditor as needed  \n· Researches, interprets, and analyzes account history to resolve billing questions on meter readings.  \n· Handles customer questions and/or complaints in efficient and friendly manner.  \n· Daily review of leak reports, courtesy calls to customers to inform of possible leaks and to update information  \n· Records Retention Compliance per Ohio Revised Code.  \n· Prepares various reports as necessary  \n· Pretreatment accounts reports, updates, collections and modifications  \n· Payment processing, deposits, reconciliations and reports  \n· Greets all incoming customers, vendors and appointments and provides direction accordingly  \n· General office procedures including multi-line phones, fax, email, copier, filing, Microsoft computer programs and billing software programs.  \n· Must be able to work under pressure and/or stress related situations  \n· Daily mail sorting and distribution, supplies orders  \n· Other duties as assigned  \nQualifications include but are not limited to at least three years of clerical experience and basic knowledge of billing procedures. High school diploma or equivalent required. Qualified applicants must pass a background check and drug screen. The candidate must be able to be bonded by the Village. Ideal candidates will possess the ability to communicate professionally and effectively with elected officials, employees and general public.","cbCaiuVMStOXxCzM","https://ap.wps.com/l/cbCaiuVMStOXxCzM","pdf",31308,4,2,"English","en",105,"# Responsibilities and Duties\n## Billing preparation and notices\n## Account maintenance and collection\n## Customer support and office operations\n# Qualifications","[{\"question\":\"What are the core responsibilities of the Utility Billing Coordinator?\",\"answer\":\"The coordinator oversees utility billing and meter monitoring, prepares monthly utility bills and notices, and serves as a key customer service contact for inquiries and complaints.\"},{\"question\":\"How does the role manage billing and account changes?\",\"answer\":\"It processes new or cancelled accounts, meter changes, updates to accounts, researches account history to resolve billing questions, and coordinates with a billing company to ensure accuracy and timely processing.\"},{\"question\":\"What qualifications are required for this position?\",\"answer\":\"The role requires at least three years of clerical experience with basic billing procedure knowledge, a high school diploma or equivalent, and successful completion of a background check and drug screen, along with the ability to be bonded by the Village.\"}]","Utility Billing Coordinator Job Description | PDF",1789355710,{"code":4,"msg":76,"data":77},"ok",{"site_id":70,"language":69,"slug":78,"title":59,"keywords":79,"description":60,"schema_data":80,"social_meta":134,"head_meta":136,"extra_data":138,"updated_unix":139},"utility-billing-coordinator-job-description","",{"@graph":81,"@context":133},[82,96,116],{"@type":83,"itemListElement":84},"BreadcrumbList",[85,89,91,94],{"item":86,"name":87,"@type":88,"position":9},"https://docshare.wps.com","Home","ListItem",{"item":90,"name":10,"@type":88,"position":67},"https://docshare.wps.com/template/",{"item":92,"name":16,"@type":88,"position":93},"https://docshare.wps.com/template/resumes/",3,{"item":95,"name":59,"@type":88,"position":66},"https://docshare.wps.com/template/utility-billing-coordinator-job-description/261606/",{"url":95,"name":59,"@type":97,"image":98,"author":103,"headline":59,"publisher":105,"fileFormat":108,"inLanguage":69,"description":60,"dateModified":109,"datePublished":110,"encodingFormat":108,"isAccessibleForFree":111,"interactionStatistic":112},"DigitalDocument",{"url":99,"@type":100,"width":101,"height":102},"https://docshare.wps.com/thumbnails/utility-billing-coordinator-job-description/261606.png","ImageObject",442,249,{"name":57,"@type":104},"Person",{"url":86,"name":106,"@type":107},"DocShare","Organization","application/pdf","2026-10-11","2026-09-14",true,{"@type":113,"interactionType":114,"userInteractionCount":67},"InteractionCounter",{"@type":115},"ViewAction",{"@type":117,"mainEntity":118},"FAQPage",[119,125,129],{"name":120,"@type":121,"acceptedAnswer":122},"What are the core responsibilities of the Utility Billing Coordinator?","Question",{"text":123,"@type":124},"The coordinator oversees utility billing and meter monitoring, prepares monthly utility bills and notices, and serves as a key customer service contact for inquiries and complaints.","Answer",{"name":126,"@type":121,"acceptedAnswer":127},"How does the role manage billing and account changes?",{"text":128,"@type":124},"It processes new or cancelled accounts, meter changes, updates to accounts, researches account history to resolve billing questions, and coordinates with a billing company to ensure accuracy and timely processing.",{"name":130,"@type":121,"acceptedAnswer":131},"What qualifications are required for this position?",{"text":132,"@type":124},"The role requires at least three years of clerical experience with basic billing procedure knowledge, a high school diploma or equivalent, and successful completion of a background check and drug screen, along with the ability to be bonded by the Village.","https://schema.org",{"og:url":95,"og:type":135,"og:title":59,"og:site_name":106,"og:description":60},"article",{"robots":137,"canonical":95},"index,follow",{"doc_id":55,"site_id":70},1791688482]