[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"detail-sidebar-cat-1-en-105":3,"doc-seo-259053-105":53,"doc-detail-259053-en":127},{"code":4,"msg":5,"data":6},0,"success",[7,14,19,24,29,34,39,44,49],{"id":8,"doc_module":9,"doc_module_name":10,"category_name":11,"show_sort_weight":12,"slug":13},11,1,"Template","Presentations",90,"presentations",{"id":15,"doc_module":9,"doc_module_name":10,"category_name":16,"show_sort_weight":17,"slug":18},12,"Resumes",80,"resumes",{"id":20,"doc_module":9,"doc_module_name":10,"category_name":21,"show_sort_weight":22,"slug":23},14,"Invoices",70,"invoices",{"id":25,"doc_module":9,"doc_module_name":10,"category_name":26,"show_sort_weight":27,"slug":28},15,"Posters",60,"posters",{"id":30,"doc_module":9,"doc_module_name":10,"category_name":31,"show_sort_weight":32,"slug":33},16,"Social Media",50,"social-media",{"id":35,"doc_module":9,"doc_module_name":10,"category_name":36,"show_sort_weight":37,"slug":38},17,"Forms",40,"forms",{"id":40,"doc_module":9,"doc_module_name":10,"category_name":41,"show_sort_weight":42,"slug":43},18,"Letters",30,"letters",{"id":45,"doc_module":9,"doc_module_name":10,"category_name":46,"show_sort_weight":47,"slug":48},21,"Paper Templates",5,"papers-templates",{"id":50,"doc_module":9,"doc_module_name":10,"category_name":51,"show_sort_weight":4,"slug":52},158,"General","general-158",{"code":4,"msg":54,"data":55},"ok",{"site_id":56,"language":57,"slug":58,"title":59,"keywords":60,"description":61,"schema_data":62,"social_meta":120,"head_meta":122,"extra_data":124,"updated_unix":126},105,"en","utility-billing-clerk-job-description-billing-clerk-duties-and-requirements","Utility Billing Clerk Job Description - Billing Clerk Duties and Requirements","","Utility Billing Clerk role focused on managing customer accounts for city electric, water, sewer, and sanitation services. Responsibilities include setting up and updating accounts, auditing and preparing utility bills, applying and reconciling payments, handling past-due balances, deposits, billing inquiries, and customer complaints. The position also processes late and tag fees, issues non-pay notices, supports potential disconnection procedures, reviews meter-read files for irregularities, and posts miscellaneous payments to the general ledger while filing utility and payment records. Cashiering, accounts payable support, and community-assistance coordination are required.",{"@graph":63,"@context":119},[64,80,102],{"@type":65,"itemListElement":66},"BreadcrumbList",[67,71,74,77],{"item":68,"name":69,"@type":70,"position":9},"https://docshare.wps.com","Home","ListItem",{"item":72,"name":10,"@type":70,"position":73},"https://docshare.wps.com/template/",2,{"item":75,"name":16,"@type":70,"position":76},"https://docshare.wps.com/template/resumes/",3,{"item":78,"name":59,"@type":70,"position":79},"https://docshare.wps.com/template/utility-billing-clerk-job-description-billing-clerk-duties-and-requirements/259053/",4,{"url":78,"name":59,"@type":81,"image":82,"author":87,"headline":59,"publisher":90,"fileFormat":93,"inLanguage":57,"description":61,"dateModified":94,"datePublished":95,"encodingFormat":93,"isAccessibleForFree":96,"interactionStatistic":97},"DigitalDocument",{"url":83,"@type":84,"width":85,"height":86},"https://docshare.wps.com/thumbnails/utility-billing-clerk-job-description-billing-clerk-duties-and-requirements/259053.png","ImageObject",442,249,{"name":88,"@type":89},"Bill Black","Person",{"url":68,"name":91,"@type":92},"DocShare","Organization","application/pdf","2026-10-21","2026-09-13",true,{"@type":98,"interactionType":99,"userInteractionCount":101},"InteractionCounter",{"@type":100},"ViewAction",9,{"@type":103,"mainEntity":104},"FAQPage",[105,111,115],{"name":106,"@type":107,"acceptedAnswer":108},"What are the core responsibilities of a Utility Billing Clerk?","Question",{"text":109,"@type":110},"The role manages utility customer accounts, audits and prepares utility bills, processes payments, reconciles daily payments, and handles billing inquiries and customer complaints.","Answer",{"name":112,"@type":107,"acceptedAnswer":113},"How does the position support meter-read accuracy and investigations?",{"text":114,"@type":110},"It assesses meter read files for irregularities, refers issues to the Meter Reader and relevant departments for investigation, and communicates high-usage findings to residents.",{"name":116,"@type":107,"acceptedAnswer":117},"Which skills are required for success in this role?",{"text":118,"@type":110},"Proficiency with Microsoft Excel, Word, and Outlook is required, along with the ability to learn billing and meter-reading software, work under time constraints, handle cashier duties accurately, communicate effectively, and manage stressful interactions.","https://schema.org",{"og:url":78,"og:type":121,"og:title":59,"og:site_name":91,"og:description":61},"article",{"robots":123,"canonical":78},"index,follow",{"doc_id":125,"site_id":56},259053,1791414459,{"code":4,"msg":5,"data":128},{"doc_id":125,"user_id":129,"nickname":88,"user_avatar":130,"doc_module":9,"category_id":15,"category_name":16,"doc_title":59,"doc_description":61,"doc_content":131,"file_id":132,"file_url":133,"file_type":134,"file_size":135,"view_count":101,"is_deleted":4,"is_public":9,"is_downloadable":9,"audit_status":9,"page_count":9,"language":136,"language_code":57,"site_id":56,"html_lang":57,"table_of_contents":137,"faqs":138,"seo_title":139,"seo_description":61,"update_tm":140,"read_time":4},24189269381491,"https://ap-avatar.wpscdn.com/avatar/160000cf11732dd8392?x-image-process=image/resize,m_fixed,w_180,h_180&k=1788146458752108895","Job Title: Utility Billing Clerk  \nSummary: An administrative position primarily responsible for managing customer accounts for the City of Vinton utilities (electric, water, sewer and sanitation services) . Tasks include creating new accounts, processing payments, reconciling daily payments, handling billing inquiries, resolving customer complaints and processing accounts payable.  \nEssential Duties & Responsibilities:  \n▪ Provide excellent customer service including in person, on the phone, email and computer texts  \n▪ Utility account management including setting up new utility accounts, updating customer accounts and processing any account changes  \n▪ Billing operations include auditing and preparing utility bills, applying payments, managing past due accounts and preparing deposits  \n▪ Assessing meter read files for irregularities. Referring issues to the Meter Reader, Electric or Water Departments for investigation as needed. Communicating with residents regarding detected high usage.  \n▪ Processing late fees, tag fees and non-pay notices and possible disconnection (& reconnection) in conjunction with the Meter Reader and Electric Department  \n▪ Process utility payments, prepare and make daily bank deposits  \n▪ Process miscellaneous City payments, post to general ledger and make bank deposits  \n▪ File and maintain utility records including customer applications, ACH applications and payment contracts  \n▪ Process accounts payable for City departments including City Hall, Water, Sewer and Streets  \n▪ Foster working relationship with liaison at HACAP and other community assistance programs  \nDesirable Knowledge, Skills and Abilities  \n▪ Must be proficient in use of Microsoft Excel, Work and Outlook  \n▪ Ability to learn, accurately use and consistently retain knowledge of meter reading and billing software systems is essential for success in this role  \n▪ Must be able to work comfortably with time deadlines and time constraints  \n▪ Be able to perform cashier duties accurately; ability to effectively meet and deal with the public; ability to communicate effectively verbally and in writing; ability to handle stressful situations including upset customers  \n▪ Knowledge of the operations of city government, city utilities, city geography and applicable utility ordinances and state code.  \n▪ Excellent time management skills and the ability to prioritize work  \n▪ Attention to detail and problem solving skills  \n▪ Strong organizational skills with the ability to multi-task","cbCaifEj7EdVWSUt","https://ap.wps.com/l/cbCaifEj7EdVWSUt","pdf",54983,"English","# Essential Duties & Responsibilities\n## Customer service and account management\n## Billing operations and payments\n## Meter-read review and resident communications\n## Fees, notices, and possible disconnection\n## Records, accounts payable, and deposits\n# Desirable Knowledge, Skills and Abilities","[{\"question\":\"What are the core responsibilities of a Utility Billing Clerk?\",\"answer\":\"The role manages utility customer accounts, audits and prepares utility bills, processes payments, reconciles daily payments, and handles billing inquiries and customer complaints.\"},{\"question\":\"How does the position support meter-read accuracy and investigations?\",\"answer\":\"It assesses meter read files for irregularities, refers issues to the Meter Reader and relevant departments for investigation, and communicates high-usage findings to residents.\"},{\"question\":\"Which skills are required for success in this role?\",\"answer\":\"Proficiency with Microsoft Excel, Word, and Outlook is required, along with the ability to learn billing and meter-reading software, work under time constraints, handle cashier duties accurately, communicate effectively, and manage stressful interactions.\"}]","Utility Billing Clerk Job Description - Billing Clerk Duties and Requirements | PDF",1789329023]