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It further includes guidance on complaint letters, emphasizing brevity and appropriate addressing, including hard-copy and email 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phrases can be used to start a formal/business letter?","Question",{"text":63,"@type":64},"The guide lists common starting patterns such as writing to inform, confirm, request, or enquire, plus options like contacting the recipient for a reason or referring to an advertisement or recent information.","Answer",{"name":66,"@type":61,"acceptedAnswer":67},"How should a complaint letter be structured according to the document?",{"text":68,"@type":64},"It advises keeping the complaint letter short and to the point so it is read in full, addressed to customer service/consumer affairs or the head office, and written in business letter format (with emails using the same format but without the heading).",{"name":70,"@type":61,"acceptedAnswer":71},"What types of phrases are included for closing a business letter?",{"text":72,"@type":64},"The document provides closing remarks for further assistance, contacting the writer, requesting more information, expressing thanks, and stating expectations for settling the matter, followed by ending options like Sincerely and Yours sincerely.","https://schema.org",{"og:url":32,"og:type":75,"og:title":10,"og:site_name":45,"og:description":12},"article",{"robots":77,"canonical":32},"index,follow",{"doc_id":79,"site_id":7},274770,1790025628,{"code":4,"msg":82,"data":83},"success",[84,89,94,99,104,109,114,118,123],{"id":85,"doc_module":22,"doc_module_name":25,"category_name":86,"show_sort_weight":87,"slug":88},11,"Presentations",90,"presentations",{"id":90,"doc_module":22,"doc_module_name":25,"category_name":91,"show_sort_weight":92,"slug":93},12,"Resumes",80,"resumes",{"id":95,"doc_module":22,"doc_module_name":25,"category_name":96,"show_sort_weight":97,"slug":98},14,"Invoices",70,"invoices",{"id":100,"doc_module":22,"doc_module_name":25,"category_name":101,"show_sort_weight":102,"slug":103},15,"Posters",60,"posters",{"id":105,"doc_module":22,"doc_module_name":25,"category_name":106,"show_sort_weight":107,"slug":108},16,"Social 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Templates",5,"papers-templates",{"id":124,"doc_module":22,"doc_module_name":25,"category_name":125,"show_sort_weight":4,"slug":126},158,"General","general-158",{"code":4,"msg":82,"data":128},{"doc_id":79,"user_id":129,"nickname":42,"user_avatar":11,"doc_module":22,"category_id":115,"category_name":29,"doc_title":10,"doc_description":12,"doc_content":130,"file_id":131,"file_url":132,"file_type":133,"file_size":134,"view_count":55,"is_deleted":4,"is_public":22,"is_downloadable":22,"audit_status":22,"page_count":135,"language":136,"language_code":8,"site_id":7,"html_lang":8,"table_of_contents":137,"faqs":138,"seo_title":139,"seo_description":12,"update_tm":140,"read_time":141},4398046744996,"Useful phrases for formal letter writing  \n\n| WRITING BUSINESS LETTERS\u003Cbr>Useful phrases |  |  |\n| --- | --- | --- |\n| Salutation | 􀁸 Dear Mr Brown\u003Cbr>􀁸 Dear Ms White\u003Cbr>􀁸 Dear Sir\u003Cbr>􀁸 Dear Sirs\u003Cbr>􀁸 Dear Madam\u003Cbr>􀁸 Dear Sir or Madam\u003Cbr>􀁸 Gentlemen |  |\n| Starting | 􀁸 We are writing to inform you that ...\u003Cbr>to confirm ...\u003Cbr>to request ...\u003Cbr>to enquire about ...\u003Cbr>􀁸 I am contacting you for the following reason.\u003Cbr>􀁸 I recently read/heard about   and would like to know  \u003Cbr>􀁸 Having seen your advertisement in ... , I would like to ...\u003Cbr>􀁸 I would be interested in (obtaining/receiving) ...\u003Cbr>􀁸 I received your address from ... and would like to ...\u003Cbr>􀁸 I am writing to tell you about ... |  |\n| Referring to previous contact | 􀁸 Thank you foryour letter of March 15 ...\u003Cbr>􀁸 Thank you for contacting us.\u003Cbr>􀁸 In reply to your request ...\u003Cbr>􀁸 Thank you foryour letter regarding ... درراﺑﻄﮫ ﺑﺎ\u003Cbr>􀁸 With reference to our telephone conversation yesterday ...\u003Cbr>􀁸 Further to our meeting last week ...\u003Cbr>􀁸 It was a pleasure meeting you in London last month.\u003Cbr>􀁸 I enjoyed having lunch with you last week in Tokyo.\u003Cbr>􀁸 I would just like to confirm the main points we discussed on\u003Cbr>Tuesday . . . |  |\n| Making a request | 􀁸 We would appreciate it if you would ...\u003Cbr>􀁸 I would be grateful if you could...\u003Cbr>􀁸 Could you please send me  \u003Cbr>􀁸 Could you possibly tell us/let us have...\u003Cbr>􀁸 In addition, I would like to receive ...\u003Cbr>􀁸 It would be helpful if you could send us ...\u003Cbr>􀁸 I am interested in (obtaining/receiving...)\u003Cbr>􀁸 I would appreciate your immediate attention to this matter.\u003Cbr>􀁸 Please let me know what action you propose to take. |  |\n| Offering help | 􀁸 We would be happy to ...\u003Cbr>􀁸 Would you like us to ...\u003Cbr>􀁸 We are quite willing to ...\u003Cbr>􀁸 Our company would be pleased to ... |  |\n\nPage | 1  \nPage | 2  \n\n| Giving good news | 􀁸 We are pleased to announce that ...\u003Cbr>􀁸 I am delighted to inform you that ...\u003Cbr>􀁸 You will be pleased to learn that ... |  |\n| --- | --- | --- |\n| Giving bad news | 􀁸 We regret to inform you that ...\u003Cbr>􀁸 I'm afraid it would not be possible to ...\u003Cbr>􀁸 Unfortunately we cannot/we are unable to ...\u003Cbr>􀁸 After careful consideration we have decided (not) to ... |  |\n| Complaining | 􀁸 I am writing to express my dissatisfaction with ...\u003Cbr>􀁸 I am writing to complain about ...\u003Cbr>􀁸 Please note that the goods we ordered on (date) have not yet arrived.\u003Cbr>􀁸 We regret to inform you that our order n° ---is now considerably overdue.\u003Cbr>􀁸 I would like to query the transport charges which seem unusually high. |  |\n| Apologizing | 􀁸 We are sorry for the delay in replying ...\u003Cbr>􀁸 I regret any inconvenience caused\u003Cbr>􀁸 I would like to apologize for (the delay/the inconvenience) ...\u003Cbr>􀁸 Once again, I apologise for any inconvenience. |  |\n| Orders | 􀁸 Thank you foryour quotation of ...\u003Cbr>􀁸 We are pleased to place an order with your company for ...\u003Cbr>􀁸 We would like to cancel our order n°...\u003Cbr>􀁸 Please confirm receipt of our order.\u003Cbr>􀁸 I am pleased to acknowledge receipt of your order n°...\u003Cbr>􀁸 Your order will be processed as quickly as possible.\u003Cbr>􀁸 It will take about (three) weeks to process your order.\u003Cbr>􀁸 We can guarantee delivery before ...\u003Cbr>􀁸 Unfortunately these articles are no longer available/are out of stock. |  |\n| Prices | 􀁸 Please send us your price list.\u003Cbr>􀁸 You will find enclosed our most recent catalogue and price list.\u003Cbr>􀁸 Please note that our prices are subject to change without notice.\u003Cbr>􀁸 We have pleasure in enclosing a detailed quotation.\u003Cbr>􀁸 We can make you a firm offer of ...\u003Cbr>􀁸 Our terms of payment are as follows : |  |\n| Referring to payment | 􀁸 Our records show that we have not yet received payment of...\u003Cbr>􀁸 According to our records ...\u003Cbr>􀁸 Please send payment as soon as possible.\u003Cbr>􀁸 You will receive a credit note for the sum of ... |  |\n| Enclosing documents | 􀁸 I am enclosing ...\u003Cbr>􀁸 Please find enclosed ...\u003Cbr>􀁸 You will find enclosed ... |  |\n\nPage | 3  \n\n| Clos","cbCainCy5yg7HOYV","https://ap.wps.com/l/cbCainCy5yg7HOYV","pdf",244344,19,"English","# Writing Business Letters\n## Salutation\n## Starting\n## Referring to previous contact\n## Making a request\n## Offering help\n## Giving good news\n## Giving bad news\n## Complaining\n## Apologizing\n## Orders\n## Prices\n## Referring to payment\n## Enclosing documents\n## Closing remarks\n## Referring to future business\n## Referring to future contact\n## Ending business letters\n# Writing a Complaint Letter","[{\"question\":\"What phrases can be used to start a formal/business letter?\",\"answer\":\"The guide lists common starting patterns such as writing to inform, confirm, request, or enquire, plus options like contacting the recipient for a reason or referring to an advertisement or recent information.\"},{\"question\":\"How should a complaint letter be structured according to the document?\",\"answer\":\"It advises keeping the complaint letter short and to the point so it is read in full, addressed to customer service/consumer affairs or the head office, and written in business letter format (with emails using the same format but without the heading).\"},{\"question\":\"What types of phrases are included for closing a business letter?\",\"answer\":\"The document provides closing remarks for further assistance, contacting the writer, requesting more information, expressing thanks, and stating expectations for settling the matter, followed by ending options like Sincerely and Yours sincerely.\"}]","Useful phrases for formal letter writing - Business letter writing essentials | PDF",1789482741,7]