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It details work across 31 agencies and over 100 programs, including measurable outcomes such as a 53% increase in customer satisfaction on SSA.gov, rapid delivery of COVID-19 testing capacity, and redesigned data collection for future readiness. 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We have helped make their lives easier and the departments that serve them more efficient and effective.. Along the way, we have opened doors for agencies to think differently about what is possible by encouraging them to ask questions like:  \n• How can technology simplify rather than complicate their work and services?  \n• How can they increase efficiency while decreasing IT spending?  \n• How can they use technology tools to make their services more accessible to their customers and build trust with the public?  \nI have been here for six of the nearly ten transformational years and have seen the changes. Some things have stayed the same—we still jumpin and roll up our sleeves to tackle tech challenges from the ground up, debugging networks, running scrums, using technologies better, and testing tools with real users. But over that time, we have also demonstrated the ability to catalyze broader transformational change. Through consistent onthe-ground execution and agency commitment to building a stronger technology organization, we have helped enable agencies like theVA and CMS by building in-house digital services teams who’ve improved service delivery and increased trust with the American public.  \nOther agencies have taken note and are working with USDS to scope an internal digital service capacity.  \nThe most important thing we have done, and continue to do, is to bring top-notch tech talent into the federal government and retain it. Over the last decade, we have recruited over 700 Digital Service Experts into federal service. They understand the transformational impact they can have by bringing their expertise to the federal government to work on services that change lives.  \nYet even at our current size – the largest in our history – we now get far more requests for USDS’s help and engagement than we can meet. This is a sign of shifting expectations and ambitions, but also reflects a vast need for more technical talent across the government.  \nThis report demonstrates the tremendous impact that USDS has had and serves as a call to action for all of us to find a way to do even more. In the pages that follow, you’ll see how building the right teams can catalyze a 53% increase in customer satisfaction at Social Security Administration (SSA), can reliably deliver 750 million COVID-19 tests across the country, and change how the Centers for Disease Control and Prevention (CDC) collects data to make us ready for the next pandemic.  \nThe return on investment for technical talent in government is huge. USDS is the proof of concept and leader at the highest level, bringing technical expertise and driving enormous improvements across the government. We are excited to share these stories of impact and even more excited about the impact yet to come.  \nSincerely, Mina Hsiang  \nAdministrator, The U.S. Digital Service  \nTable of contents  \n2 Introduction  \nInternal Revenue Service  \n4 Filing taxes for free with IRS’ Direct File  \nSocial Security Administration  \n6 Increasing customer satisfaction on SSA.gov by 53%  \nCenters for Disease Control and Prevention  \n8 Building software tools that saved frontline COVID-19 testers 400,000 hours  \nThe Department of Health and Human Services: Center for Medicaid and CHIP Services  \n10 Cutting red tape for Americans renewing health coverage and government workers  \nThe White House, the Department of Health and Human Services,  \nthe Department of Agricultur","cbCaimuDc0dSMbTw","https://ap.wps.com/l/cbCaimuDc0dSMbTw","pdf",1216179,23,"English","# Introduction\n## Administrator message\n## Highlights and outcomes\n# USDS by the numbers\n# For the people, by the people\n## The people at USDS\n## How USDS works with agencies","[{\"question\":\"What is the purpose of the USDS 2024 impact report?\",\"answer\":\"The report demonstrates USDS’s impact and frames a call to action to help deliver even more through the right teams and increased technical talent across government.\"},{\"question\":\"What measurable results are highlighted in the report?\",\"answer\":\"Key outcomes include a 53% increase in customer satisfaction on SSA.gov, delivering 750 million COVID-19 tests, and changing how CDC collects data to improve readiness for the next pandemic.\"},{\"question\":\"How does USDS work with federal agencies?\",\"answer\":\"USDS partners by assigning small, interdisciplinary teams that work closely with agency staff and contractors to implement technology and design solutions and improve service delivery.\"}]","USDS 2024 Impact Report - Administrator Note | PDF",8]