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Using industry statistics and operational details, it covers center growth, patient volume and payer models, services including diagnostics, occupational health, telehealth, and satisfaction. The paper analyzes how Urgent Care eases emergency department burden and enables access, integration, and quality improvements, then outlines future advocacy, opportunities, threats, and technology considerations for value-based care and population health.",{"@graph":63,"@context":118},[64,80,101],{"@type":65,"itemListElement":66},"BreadcrumbList",[67,71,74,77],{"item":68,"name":69,"@type":70,"position":9},"https://docshare.wps.com","Home","ListItem",{"item":72,"name":10,"@type":70,"position":73},"https://docshare.wps.com/template/",2,{"item":75,"name":11,"@type":70,"position":76},"https://docshare.wps.com/template/presentations/",3,{"item":78,"name":59,"@type":70,"position":79},"https://docshare.wps.com/template/urgent-care-industry-white-paper-essential-nature-of-urgent-care-in-the-healthcare-ecosystem-post-covid-19-august-2023/359676/",4,{"url":78,"name":59,"@type":81,"image":82,"author":87,"headline":59,"publisher":90,"fileFormat":93,"inLanguage":57,"description":61,"dateModified":94,"datePublished":95,"encodingFormat":93,"isAccessibleForFree":96,"interactionStatistic":97},"DigitalDocument",{"url":83,"@type":84,"width":85,"height":86},"https://docshare.wps.com/thumbnails/urgent-care-industry-white-paper-essential-nature-of-urgent-care-in-the-healthcare-ecosystem-post-covid-19-august-2023/359676.png","ImageObject",442,249,{"name":88,"@type":89},"River Wang","Person",{"url":68,"name":91,"@type":92},"DocShare","Organization","application/pdf","2026-10-18","2026-09-23",true,{"@type":98,"interactionType":99,"userInteractionCount":79},"InteractionCounter",{"@type":100},"ViewAction",{"@type":102,"mainEntity":103},"FAQPage",[104,110,114],{"name":105,"@type":106,"acceptedAnswer":107},"How has COVID-19 affected patient use of urgent care centers?","Question",{"text":108,"@type":109},"COVID-19 increased exposure to urgent care and drove higher per-center visit volumes from 2019 to 2020. By 2022, the median daily visits per center were 40, and annual non-emergent cases reached nearly 206 million.","Answer",{"name":111,"@type":106,"acceptedAnswer":112},"What role does urgent care play in the broader healthcare system?",{"text":113,"@type":109},"Urgent care bridges primary care and emergency care by evaluating and treating urgent but non-emergent conditions. It helps relieve overcrowded and higher-cost emergency departments and supports integration with existing healthcare systems.",{"name":115,"@type":106,"acceptedAnswer":116},"Which operational and service areas are covered in the white paper?",{"text":117,"@type":109},"The paper covers the number of centers, geographic distribution, patient volume and mix, payer models, diagnostic testing, occupational health, telehealth, patient satisfaction, ownership mix, and staffing.","https://schema.org",{"og:url":78,"og:type":120,"og:title":59,"og:site_name":91,"og:description":61},"article",{"robots":122,"canonical":78},"index,follow",{"doc_id":124,"site_id":56},359676,1791485304,{"code":4,"msg":5,"data":127},{"doc_id":124,"user_id":128,"nickname":88,"user_avatar":129,"doc_module":9,"category_id":8,"category_name":11,"doc_title":59,"doc_description":61,"doc_content":130,"file_id":131,"file_url":132,"file_type":133,"file_size":134,"view_count":79,"is_deleted":4,"is_public":9,"is_downloadable":9,"audit_status":9,"page_count":135,"language":136,"language_code":57,"site_id":56,"html_lang":57,"table_of_contents":137,"faqs":138,"seo_title":139,"seo_description":61,"update_tm":140,"read_time":141},1099514067438,"https://ap-avatar.wpscdn.com/avatar/100002539ee87300030?x-image-process=image/resize,m_fixed,w_180,h_180&k=1780474512215547542","URGENT CARE INDUSTRY WHITE PAPER  \nThe Essential Nature of Urgent Care in the Healthcare  \nEcosystem Post-COVID-19 August 2023  \nTable of Contents  \nI. Introduction ...................................................................................... 2  \nII. Urgent Care Industry  \nNumber of Urgent Care Centers ..................................................... 4  \nGeographic Distribution ......................................................................5  \nPatient Volume & Mix…………………………………………………………………..8  \nPayer Mix/Payer Models .................................................................... 9  \nServices in Urgent Care Centers…………………………………………….…9  \nDiagnostic Testing ................................................................................ 11  \nOccupational Health ............................................................................ 12  \nTelehealth ................................................................................................12  \nPatient Satisfaction .............................................................................. 13  \nOwnership Mix………..…………………………………………………………………….13  \nStaffing ..................................................................................................... 14  \nIII. Integration and Collaboration  \nEasing the Emergency Department Burden……………………..……15  \nCost Savings………………………………………………………………………………….17  \nIntegration into Existing Healthcare Systems………………………...17  \nIV. Access to Care  \nUrgent Care and Access Gaps…………………………………………….……..18  \nCommercial Payer Issues…………………………………………………………..19  \nScreening Opportunities to Improve Population Health……...20  \nQuality of Care…………………………………………………………….……………………21  \nV. The Future of Urgent Care  \nUrgent Care Advocacy……………………………………………………….……….22  \nOpportunities and Threats………………………………………………………….22  \nTechnology…………………………………………………………………………………….23  \nConclusion  \nConclusion………………………………………………………………………………………24  \nAbout UCA……………………………………………………………………………………..24  \nEndnotes…………………………………………………………………………………………25  \nINTRODUCTION  \nSince the last UCA White Paper was published in 2019, the COVID-19 pandemic flipped the world upside down and highlighted the importance of the Urgent Care model. It was an Urgent Care center that saw the first COVID patient in the U. S. on January 20, 2020 in Snohomish County, Washington.1 Ten days later, the World Health Organization declared a Public Health Emergency of International Concern, and went on to characterize COVIDas a pandemic on March 11.2 When patients often had nowhere else to turn, Urgent Care centers and staff were on the frontlines of evaluating, diagnosing, and eventually testing and treating these patients.  \nCOVID introduced many patients to Urgent Care for the first time. Pre-COVID, a single Urgent Care center saw 32 patients per day, on average. From 2019 to 2020, Urgent Care centers across the United States managed a 60 percent increase in per-center patient visits.3 Post-COVID, patients continue to show us how essential Urgent Care is in their lives – the median number of daily visits to an Urgent Care center was 40 in 2022.  \nWhat these per-center numbers do not take into account is the nationwide growth in the number of Urgent Care centers during this same timeframe. At the end of 2019 there were 11,481 centers. By the end of 2022 there were 14,075 . This represents an approximate increase in use of Urgent Care from 2019-2022 of over 71 million visits per year. In 2022, Urgent Care centers treated almost 206 million non-emergent cases. In contrast, the nation’s emergency departments see 131 million visits annually.4  \nWhile Urgent Care’s fulfillment of an essential part of the healthcare ecosystem is in the spotlight, its federal recognition and support does not reflect such. According to the Centers for Medicare & Medicaid Services, healthcare spending in the U. S. continued to grow, reaching 18.3 percent of the nation’s Gross Domestic Product in 20215 (vs. 17.7 percent in 2019) ","cbCairgni1dGTQu4","https://ap.wps.com/l/cbCairgni1dGTQu4","pdf",656639,26,"English","# Introduction\n## Urgent Care Industry\n## Integration and Collaboration\n## Access to Care\n## The Future of Urgent Care\n## Conclusion\n## About UCA\n## Endnotes","[{\"question\":\"How has COVID-19 affected patient use of urgent care centers?\",\"answer\":\"COVID-19 increased exposure to urgent care and drove higher per-center visit volumes from 2019 to 2020. By 2022, the median daily visits per center were 40, and annual non-emergent cases reached nearly 206 million.\"},{\"question\":\"What role does urgent care play in the broader healthcare system?\",\"answer\":\"Urgent care bridges primary care and emergency care by evaluating and treating urgent but non-emergent conditions. It helps relieve overcrowded and higher-cost emergency departments and supports integration with existing healthcare systems.\"},{\"question\":\"Which operational and service areas are covered in the white paper?\",\"answer\":\"The paper covers the number of centers, geographic distribution, patient volume and mix, payer models, diagnostic testing, occupational health, telehealth, patient satisfaction, ownership mix, and staffing.\"}]","URGENT CARE INDUSTRY WHITE PAPER - Essential Nature of Urgent Care in the Healthcare Ecosystem - Post-COVID-19 August 2023 | PDF",1790137514,9]