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The role manages and balances the teller cash drawer, processes deposits, withdrawals, transfers, check cashing, and loan payments accurately, and supports proactive business development. It includes leadership for complex transactions, training new tellers, maintaining cash security, handling proofing, and strictly following audit, security, and compliance rules such as BSA and anti-money laundering. 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Maintains the Bank's high-quality standards and provides a high level of customer service by identifying customer needs, promoting bank products and services, and supporting efforts for proactive activities that develop new business. The Universal Teller will make sound, independent decisions and provide leadership on the Teller line by troubleshooting questions and giving guidance to the teller team. In addition, will adhere to all bank established policies, procedures, and overall banking/compliance regulations  \nPrimary Duties and Responsibilities  \nThe following duties are normal for this position. These are not to be construed as exclusive or all-inclusive. Other duties maybe required and assigned.  \n• Embraces the bank’s core values of servant leadership, persistence, curiosity, growth and listening.  \n• Accountable for driving a strong, customer focused culture and experience within the branch.  \n• Maintain an up-to-date and comprehensive knowledge of all bank products and services.  \n• Proactively seek solutions to customer service and efficiency issues. Service customer accounts and requests accurately in accordance with bank policy and procedure. Accept and process deposits, withdrawals, transfers, check cashing, loan payments and other transactions according to Bank policies and procedures.  \n• Open/Closes accounts when Personal Banker and/or AVP Retail Leader are unavailable. Promote retail and other bank products and services. Refer customers to other Bank Departments when appropriate.  \n• Provide leadership by assisting teller staff in complex transactions, troubleshooting customer questions/issues, and daily needs and requests. Trains new tellers.  \n• Achieve individual assigned sales and performance goals, contribute towards branch, department, and bank goals, and demonstrate solid skills-based behaviors. Strong decision-making skills and ability to conduct sales and service activities with little supervision.  \n• Maintain proper cash levels, always keep cash secure. Perform daily cash balancing activities. Maintain accurate balancing/variation record that meets bank guidelines.  \n• Process proof as necessary, verifying accuracy of scanned documents to minimize non-posts.  \n• Ensure all audit and security policies and procedures are followed in accordance with Bank policy and Federal regulations, including but not limited to Bank Secrecy Act and Anti-money laundering.  \n• Assist in other duties such as, but not limited to answering phones, general administrative duties, shredding documents, counting, and rolling coin, counting and banding paper money.  \n• Actively participate in retail meetings including but not limited to huddles, retail rallies, coaching sessions, etc.  \n• Ability to work and make independent decisions within bank policy and procedures while exercising good judgement and keeping the bank’s financial interest in mind. Follows all bank policies, including but not limited to Anti-Money Laundering laws and regulations, Bank Secrecy Act and USA PATRIOT Act.  \nAdditional Duties and Responsibilities  \n• Excellent comprehension of all applicable bank and branch policies and procedures  \n• Actively participate in bank functions and community activities as a representative of the bank.  \n• Maintains up to date knowledge and develop professionally on a continuing basis. Participate in internal and external training and development opportunities as required  \n• Performs other duties as assigned or requested.  \nDate: February 2022  \nMeasures of Performance:  \nQuality, accuracy, reliability, friendliness, thoroughness, and timeliness of services provided to internal and external customers; adherence to bank","cbCaiawhBl41smft","https://ap.wps.com/l/cbCaiawhBl41smft","pdf",158229,"English","# Position Summary\n## Primary Duties and Responsibilities\n## Additional Duties and Responsibilities\n## Measures of Performance\n## Knowledge, Skills and Abilities Required\n## Working Conditions","[{\"question\":\"What are the core responsibilities of a Universal Teller?\",\"answer\":\"The Universal Teller manages teller sales and service activities, maintains and balances the cash drawer, and processes customer transactions efficiently, professionally, and accurately.\"},{\"question\":\"Which types of transactions does the Universal Teller handle?\",\"answer\":\"The role processes deposits, withdrawals, transfers, check cashing, loan payments, and other transactions in accordance with bank policies and procedures.\"},{\"question\":\"What regulations and compliance requirements must the Universal Teller follow?\",\"answer\":\"The position requires adherence to bank policies, audit and security procedures, and banking/compliance regulations including the Bank Secrecy Act and anti-money laundering requirements.\"}]","Universal Teller Job Description - Position Summary, Primary Duties, and Performance Measures | PDF",1789314328]