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Responsibilities also include maintaining cash security and daily balancing, supporting complex teller line activities, training tellers, ensuring compliance with banking and anti-money-laundering regulations, and meeting assigned sales and performance goals.",{"@graph":14,"@context":73},[15,34,56],{"@type":16,"itemListElement":17},"BreadcrumbList",[18,23,27,31],{"item":19,"name":20,"@type":21,"position":22},"https://docshare.wps.com","Home","ListItem",1,{"item":24,"name":25,"@type":21,"position":26},"https://docshare.wps.com/template/","Template",2,{"item":28,"name":29,"@type":21,"position":30},"https://docshare.wps.com/template/resumes/","Resumes",3,{"item":32,"name":10,"@type":21,"position":33},"https://docshare.wps.com/template/universal-banker-job-description/260579/",4,{"url":32,"name":10,"@type":35,"image":36,"author":41,"headline":10,"publisher":44,"fileFormat":47,"inLanguage":8,"description":12,"dateModified":48,"datePublished":49,"encodingFormat":47,"isAccessibleForFree":50,"interactionStatistic":51},"DigitalDocument",{"url":37,"@type":38,"width":39,"height":40},"https://docshare.wps.com/thumbnails/universal-banker-job-description/260579.png","ImageObject",442,249,{"name":42,"@type":43},"Ophelia","Person",{"url":19,"name":45,"@type":46},"DocShare","Organization","application/pdf","2026-10-24","2026-09-13",true,{"@type":52,"interactionType":53,"userInteractionCount":55},"InteractionCounter",{"@type":54},"ViewAction",9,{"@type":57,"mainEntity":58},"FAQPage",[59,65,69],{"name":60,"@type":61,"acceptedAnswer":62},"What are the core responsibilities of a Universal Banker?","Question",{"text":63,"@type":64},"The role drives customer-focused service, promotes and sells bank products, processes transactions, and opens or closes customer accounts while supporting the teller line when issues arise.","Answer",{"name":66,"@type":61,"acceptedAnswer":67},"Which accounts and services does the Universal Banker sell or handle?",{"text":68,"@type":64},"The position sells small business deposit accounts and services, and also supports IRA and HSA accounts, along with retail and other bank products as appropriate.",{"name":70,"@type":61,"acceptedAnswer":71},"What compliance and regulatory requirements must be followed?",{"text":72,"@type":64},"The role requires adherence to all bank policies and procedures and compliance regulations including Anti-Money Laundering laws, the Bank Secrecy Act, and the USA PATRIOT Act.","https://schema.org",{"og:url":32,"og:type":75,"og:title":10,"og:site_name":45,"og:description":12},"article",{"robots":77,"canonical":32},"index,follow",{"doc_id":79,"site_id":7},260579,1791585023,{"code":4,"msg":82,"data":83},"success",[84,89,93,98,103,108,113,118,123],{"id":85,"doc_module":22,"doc_module_name":25,"category_name":86,"show_sort_weight":87,"slug":88},11,"Presentations",90,"presentations",{"id":90,"doc_module":22,"doc_module_name":25,"category_name":29,"show_sort_weight":91,"slug":92},12,80,"resumes",{"id":94,"doc_module":22,"doc_module_name":25,"category_name":95,"show_sort_weight":96,"slug":97},14,"Invoices",70,"invoices",{"id":99,"doc_module":22,"doc_module_name":25,"category_name":100,"show_sort_weight":101,"slug":102},15,"Posters",60,"posters",{"id":104,"doc_module":22,"doc_module_name":25,"category_name":105,"show_sort_weight":106,"slug":107},16,"Social Media",50,"social-media",{"id":109,"doc_module":22,"doc_module_name":25,"category_name":110,"show_sort_weight":111,"slug":112},17,"Forms",40,"forms",{"id":114,"doc_module":22,"doc_module_name":25,"category_name":115,"show_sort_weight":116,"slug":117},18,"Letters",30,"letters",{"id":119,"doc_module":22,"doc_module_name":25,"category_name":120,"show_sort_weight":121,"slug":122},21,"Paper Templates",5,"papers-templates",{"id":124,"doc_module":22,"doc_module_name":25,"category_name":125,"show_sort_weight":4,"slug":126},158,"General","general-158",{"code":4,"msg":82,"data":128},{"doc_id":79,"user_id":129,"nickname":42,"user_avatar":130,"doc_module":22,"category_id":90,"category_name":29,"doc_title":10,"doc_description":12,"doc_content":131,"file_id":132,"file_url":133,"file_type":134,"file_size":135,"view_count":55,"is_deleted":4,"is_public":22,"is_downloadable":22,"audit_status":22,"page_count":26,"language":136,"language_code":8,"site_id":7,"html_lang":8,"table_of_contents":137,"faqs":138,"seo_title":139,"seo_description":12,"update_tm":140,"read_time":22},7971461741311,"https://ap-avatar.wpscdn.com/avatar/74000253aff267980c6?x-image-process=image/resize,m_fixed,w_180,h_180&k=1779345379180704826","Date: February 2023  \nPosition Summary  \nUnder the direction of the AVP Retail Leader, the Universal Banker is personally committed to consistently exceed customer expectations by meeting a broad range of financial service needs and pursuing 100% of every customer's business. Responsible for promoting bank products and services, processing transactions, and opening/closing customer accounts, sell small business deposit accounts and services, IRAs, and HSA accounts. Also, Universal Bankers should have strong knowledge of Trusts, Estates, Guardianships, and Business Entities. They are responsible for maintaining the Bank's high-quality standards and provides a high level of customer service by identifying customer needs, promoting bank products and services, and supporting efforts for proactive activities that develop new business. The Universal Teller will make sound, independent decisions and provide leadership on the Teller line by troubleshooting questions and giving guidance to the teller team. In addition, will adhere to all bank established policies, procedures, and overall banking/compliance regulations.  \nPrimary Duties and Responsibilities  \nThe following duties are normal for this position. These are not to be construed as exclusive or all-inclusive. Other duties maybe required and assigned.  \n• Embraces the bank’s core values of servant leadership, persistence, curiosity, growth and listening.  \n• Accountable for driving a strong, customer focused culture and experience within the branch.  \n• Maintain an up-to-date and comprehensive knowledge of all bank products and services.  \n• Proactively seek solutions to customer service and efficiency issues.  \n• Perform sales duties and routines which includes but are not limited to: conducting sales conversations to identify banking needs, ensuring customer usage of products, outbound calling, and acquiring, deepening and retaining customer relationships within branch/personal portfolio.  \n• Achieve individual assigned sales and performance goals, contribute towards branch, department, and bank goals, and demonstrate solid skills-based behaviors. Strong decision-making skills and ability to conduct sales and service activities with little supervision.  \n• Open/Closes accounts. Promote retail and other bank products and services (such as IRA, HSA) . Refer customers to other Bank Departments when appropriate. Resolve customer service issues and convert service opportunities into sales events whenever possible.  \n• Service customer accounts and requests accurately in accordance with bank policy and procedure. Accept and process deposits, withdrawals, transfers, check cashing, loan payments and other transactions according to Bank policies and procedures.  \n• Maintain proper cash levels, always keep cash secure. Perform daily cash balancing activities. Maintain accurate balancing/variation record that meets bank guidelines.  \n• Process proof as necessary, verifying accuracy of scanned documents to minimize non-posts.  \n• Provide leadership by assisting teller staff in complex transactions, troubleshooting customer questions/issues, and daily needs and requests. Trains new tellers.  \n• Assist in other duties such as, but not limited to answering phones, general administrative duties, shredding documents, counting, and rolling coin, counting and banding paper money.  \n• Actively participate in retail meetings including but not limited to huddles, retail rallies, coaching sessions, etc.  \n• Ability to work and make independent decisions within bank policy and procedures while exercising good judgement and keeping the bank’s financial interest in mind. Follows all bank policies, including but not limited to Anti-Money Laundering laws and regulations, Bank Secrecy Act and USA PATRIOT Act.  \nDate: February 2023  \nAdditional Duties and Responsibilities  \n• Excellent comprehension of all applicable bank and branch policies and procedures  \n• Actively participate in bank functions and co","cbCaih0rsaJgXXEd","https://ap.wps.com/l/cbCaih0rsaJgXXEd","pdf",164095,"English","# Position Summary\n# Primary Duties and Responsibilities\n# Additional Duties and Responsibilities\n# Measures of Performance\n# Knowledge, Skills and Abilities Required\n# Working Conditions","[{\"question\":\"What are the core responsibilities of a Universal Banker?\",\"answer\":\"The role drives customer-focused service, promotes and sells bank products, processes transactions, and opens or closes customer accounts while supporting the teller line when issues arise.\"},{\"question\":\"Which accounts and services does the Universal Banker sell or handle?\",\"answer\":\"The position sells small business deposit accounts and services, and also supports IRA and HSA accounts, along with retail and other bank products as appropriate.\"},{\"question\":\"What compliance and regulatory requirements must be followed?\",\"answer\":\"The role requires adherence to all bank policies and procedures and compliance regulations including Anti-Money Laundering laws, the Bank Secrecy Act, and the USA PATRIOT Act.\"}]","Universal Banker - Job Description | PDF",1789343712]