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Managers, Supervisors and Team Members as appropriate |\n| Department: | Operations |\n| Location: | Site based location |\n\n\n| Job Summary |\n| --- |\n| Working within the site management team the role is responsible and accountable for the delivery of an efficient and profitable operation of all aspects of a Unit / Brand within a Motorway Service Area, maximising sales / profit and improving Unit / Brand performance through the team by leading from the front, creating commitment and communicating effectively.\u003Cbr>The role holder will ensure a constant drive for results through a positive, dedicated approach to change and make business improvements through their ability to make speedy and sound business decisions that follow a planned approach and use the strength of the team. |\n\n\n| Key Relationships |  |\n| --- | --- |\n| Area Director\u003Cbr>Site Director/Operations Manager\u003Cbr>Site Management Teams Supervisors and Team Members Area Support Team\u003Cbr>Brand Managers and Heads of Department | Functional Director\u003Cbr>Line Manager\u003Cbr>Colleagues\u003Cbr>Direct Reports\u003Cbr>Key Stakeholder\u003Cbr>Key Stakeholders |\n\nJob Responsibilities  \nThe key responsibilities for the role are split out below into each of the core Roadchef factors.  \n\n| Communication Responsibilities |\n| --- |\n| ● Effectively communicate utilising structured company communication tools taking into account the audience and tailoring own communication to create an environment of buy-in.\u003Cbr>● Liaise with Support office functions to ensure delivery of a great quality operation at all times. |\n\n\n| Problem Solving Responsibilities |\n| --- |\n| ● Deal with all customer complaints within the agreed business timescales and put plans in place to prevent a recurrence of the situation.\u003Cbr>● Recognise and react to under performance and react accordingly. |\n\nUnit Manager Page 1 of 3 May 2021  \n\n| Leadership Responsibilities |\n| --- |\n| ● Drive change and a will do attitude in the business and create a focus and energy for people to achieve outstanding results.\u003Cbr>● Provide visible leadership and hands on support to the team.\u003Cbr>● Manage the team to ensure consistent results are achieved.\u003Cbr>● Proactively develop self and team by utilising structured company and brand training and development tools and further provide opportunities to enhance performance.\u003Cbr>● Ensure the completion of direct reports performance reviews, as appropriate with the agreed company timescales.\u003Cbr>● In liaison with the Site Director/Operations Manager ensure vacancies within the site are effectively managed and filled within a timely manner. |\n\n\n| Autonomy and Decision Making Responsibilities |\n| --- |\n| ● Use experience to put forward suggestions for improvement that follow a planned approach.\u003Cbr>● Use the strengths of the team around them, provides clear boundaries to empower the team to determine how they will accomplish tasks creating a culture of trust. |\n\n\n| Other Job Holders Responsibilities |\n| --- |\n| Operational Delivery\u003Cbr>● Achieve or exceed unit/brand operational targets.\u003Cbr>● Ensure a consistency of operation, product delivery, customer service and approach.\u003Cbr>● Monitor the standards within the unit/brand and feedback to the team on the level of operational delivery.\u003Cbr>● Comply with and ensure the unit/brand implements and maintains legislative requirements, company standards and procedures in a consistent manner.\u003Cbr>● Comply with and ensure the unit/brand maintains all loss prevention standards and requirements.\u003Cbr>● Achieve or exceed passes for all brand and company audits.\u003Cbr>● Achieve or exceed the company’s Key Performance Indicator targets for the unit/brand.\u003Cbr>Profit Delivery\u003Cbr>● Achieve or exceed the unit/brand budgeted (or forecasted) profit target.\u003Cbr>● Ensure all direct costs are managed effectively within the unit/brand.\u003Cbr>● M","cbCaipb0UWAB0dJN","https://ap.wps.com/l/cbCaipb0UWAB0dJN","pdf",77866,"English","# Job Summary\n# Key Relationships\n# Job Responsibilities\n## Communication Responsibilities\n## Problem Solving Responsibilities\n## Leadership Responsibilities\n## Autonomy and Decision Making Responsibilities\n## Other Job Holders Responsibilities\n# Experience\n# Spans of Control","[{\"question\":\"Who does the Unit Manager report to and who do they manage?\",\"answer\":\"The Unit Manager reports to the Site Director or Operations Manager and manages assistant unit managers, supervisors, and team members as appropriate.\"},{\"question\":\"What are the core problem-solving expectations for this role?\",\"answer\":\"The role handles customer complaints within agreed timescales, implements plans to prevent recurrence, and responds appropriately to underperformance.\"},{\"question\":\"How does the Unit Manager deliver operational and financial performance?\",\"answer\":\"The role achieves operational targets, ensures consistent service and delivery, complies with standards and legislation, maintains loss prevention, completes audits and KPIs, and manages unit/brand P\\u0026L and budgeted profit and costs.\"}]","Unit Manager - Motorway Service Area Job Description | PDF",1789354074]