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It explains how to use standard BOS templates, perform cost-benefit analysis, develop the BOS Results Framework, draft the BOS document, and prepare BOS Annual Work Plans. It is supported by a BOS Toolkit, with additional executive summary guidance for UN Resident Coordinators and UN Country Teams.",{"@graph":63,"@context":118},[64,80,101],{"@type":65,"itemListElement":66},"BreadcrumbList",[67,71,74,77],{"item":68,"name":69,"@type":70,"position":9},"https://docshare.wps.com","Home","ListItem",{"item":72,"name":10,"@type":70,"position":73},"https://docshare.wps.com/template/",2,{"item":75,"name":11,"@type":70,"position":76},"https://docshare.wps.com/template/presentations/",3,{"item":78,"name":59,"@type":70,"position":79},"https://docshare.wps.com/template/undg-business-operations-strategy-bos-user-manual-a-step-by-step-guide-to-building-a-bos-framework/240365/",4,{"url":78,"name":59,"@type":81,"image":82,"author":87,"headline":59,"publisher":90,"fileFormat":93,"inLanguage":57,"description":61,"dateModified":94,"datePublished":95,"encodingFormat":93,"isAccessibleForFree":96,"interactionStatistic":97},"DigitalDocument",{"url":83,"@type":84,"width":85,"height":86},"https://docshare.wps.com/thumbnails/undg-business-operations-strategy-bos-user-manual-a-step-by-step-guide-to-building-a-bos-framework/240365.png","ImageObject",442,249,{"name":88,"@type":89},"Margaret","Person",{"url":68,"name":91,"@type":92},"DocShare","Organization","application/pdf","2026-10-29","2026-09-11",true,{"@type":98,"interactionType":99,"userInteractionCount":25},"InteractionCounter",{"@type":100},"ViewAction",{"@type":102,"mainEntity":103},"FAQPage",[104,110,114],{"name":105,"@type":106,"acceptedAnswer":107},"Who is the BOS User Manual intended for?","Question",{"text":108,"@type":109},"It is designed for Operations Management Teams, operations practitioners, coordination staff, and programme staff responsible for building, contributing to, and/or implementing the UNDG Business Operations Strategy (BOS).","Answer",{"name":111,"@type":106,"acceptedAnswer":112},"What are the main steps in the BOS process described in the manual?",{"text":113,"@type":109},"The process is organized into steps: roadmap and kick-off, operations analysis (including stock take, needs analysis, and cost-benefit analysis), prioritization, building the BOS (document and results framework), validation and submission, annual work planning and reporting, and monitoring and evaluation.",{"name":115,"@type":106,"acceptedAnswer":116},"How does the manual support development of BOS documents and planning?",{"text":117,"@type":109},"It provides guidance on using standard BOS templates, performing cost-benefit analysis, developing the BOS Results Framework, writing the BOS document, and preparing BOS Annual Work Plans, supported by a BOS Toolkit.","https://schema.org",{"og:url":78,"og:type":120,"og:title":59,"og:site_name":91,"og:description":61},"article",{"robots":122,"canonical":78},"index,follow",{"doc_id":124,"site_id":56},240365,1791739912,{"code":4,"msg":5,"data":127},{"doc_id":124,"user_id":128,"nickname":88,"user_avatar":129,"doc_module":9,"category_id":8,"category_name":11,"doc_title":59,"doc_description":61,"doc_content":130,"file_id":131,"file_url":132,"file_type":133,"file_size":134,"view_count":25,"is_deleted":4,"is_public":9,"is_downloadable":9,"audit_status":9,"page_count":135,"language":136,"language_code":57,"site_id":56,"html_lang":57,"table_of_contents":137,"faqs":138,"seo_title":139,"seo_description":61,"update_tm":140,"read_time":141},137451207643,"https://ap-avatar.wpscdn.com/davatar_3d24733baf745e90a7e4bdd5f77d97b2","UNDG BUSINESS OPERATIONS STRATEGY (BOS) USER MANUAL  \nA STEP BY STEP GUIDE TO  \nBUILDING A BOS FRAMEWORK  \nThe BOS User Manual is for Operations Management Teams (OMTs), operations practitioners, coordination staff and programme staff responsible for building, contributing to and/or implementing the UNDG Business Operations Strategy (BOS) . It provides a step by step guide to the BOS process and provides practical advice on how to use standard BOS templates, undertake a cost-benefit analysis, develop the BOS Results Framework, write the BOS document and prepare BOS Annual Work Plans. The user manual is supported by a BOS Toolkit containing tools and templates good practice examples from other countries and relevant policy guidance. This user manual is accompanied by the BOS Executive Summary, an overview intended to support those responsible for oversight and leadership of the BOS process such as UN Resident Coordinatorsand UN Country Teams. The publications are available at [https://undg.org/home/guidance-policies/](https://undg.org/home/guidance-policies/)[ ](https://undg.org/home/guidance-policies/)[business-operations/](business-operations/)  \nCopyright © UNDG DOCO September 2016  \nTABLE OF CONTENTS  \n2 ACRONYMS  \n3 BACKGROUND AND CONTEXT  \n6 Value drivers of the Business Operations Strategy  \n6 Why develop the BOS?  \n7 What is the BOS?  \n9 The BOS process  \n10 BOS linkages with UNDAF  \n11 Support to UN Country Teams  \n12 STEP ONE:  \nROADMAP AND KICK-OFF  \n12 1.1 Writing the BOS Roadmap  \n13 1.2 The BOS kick-off meeting  \n14 STEP TWO: OPERATIONS ANALYSIS  \n16 2.1 Stock take  \n19 2.2 Needs analysis  \n23 2.3 Cost-benefit analysis (CBA)  \n28 STEP THREE:  \nPRIORITIZATION  \n29 STEP FOUR:  \nBUILDING THE BOS  \n29 4.1 The BOS document  \n32 4.2 BOS Results Narrative  \n34 4.3 BOS Results Framework  \n38 4.4 Management structures and  \naccountability mechanismsk  \n39 4.5 Budgetary Framework  \n41 STEP FIVE:  \nVALIDATION AND  \nSUBMISSION  \nOF BOS DOCUMENT  \n42 STEP SIX:  \nANNUAL WORK PLANNING AND REPORTING  \n42 6.1 Standardized Common Services Packages  \n42 6.2 Monitoring AWPs  \n45 STEP SEVEN:  \nMONITORING  \nAND EVALUATION  \n45 7.1 Annual monitoring  \n46 7.2 Evaluation (end of cycle)  \n48 APPENDIX A:  \nROLES AND RESPONSIBILITIES  \n50 APPENDIX B:  \nTOOLS AND TEMPLATES  \nACRONYMS  \nAWP  \nBOS  \nBPM  \nCBA  \nCS  \nDaO  \nDESA  \nDOCO  \nDSA  \nECOSOC  \nHACT  \nHLCM  \nHR  \nICT  \nKPI  \nLTA  \nM&E  \nMOU  \nOMT  \nQCPR  \nRBM  \nRCO  \nSLA  \nSMART  \nSOPs  \nTOR  \nTOT  \nUNCT  \nUNDAF  \nUNDG  \nUNEG  \nUNGM  \nUNSF  \nUNSSC  \nVoIP  \nVSAT  \nAnnual Work Plan  \nBusiness Operations Strategy business process map  \ncost-benefit analysis common service Delivering as One  \nUnited Nations Department of Economic and Social Affairs UNDG Development Operations Coordination Office daily subsistence allowance  \nUnited Nations Economic and Social Council harmonized approach to cash transfers High-Level Committee on Management human resources  \ninformation and communications technology key performance indicator  \nlong-term agreement monitoring and evaluation Memorandum of Understanding Operations Management Team  \nUN Quadrennial Comprehensive Policy Review results-based management  \nOffice of the UN Resident Coordinator Service Level Agreement  \nSpecific, Measurable, Achievable, Relevant and Time-bound Standard Operating Procedures  \nterms of reference training of trainers  \nUnited Nations Country Team  \nUnited Nations Development Assistance Framework United Nations Development Group  \nUnited Nations Evaluation Group  \nUnited Nations Global Marketplace  \nUnited Nations Sustainability Framework  \nUN System Staff College Voice over IP (Internet Protocol) Voice Satellite  \nA STEP BY STEP GUIDE TO BUILDING A BOS FRAMEWORK UNDG BOS USER MANUAL ⊲ 2  \nDEFINITIONS  \nActivity  \nActions taken or work performed through which inputs, such as funds, technical assistance and other types of resources are mobilized to produce specific outputs.  \nBaseline  \nInformation gathered at the beginning of","cbCaivChZ4Gn0xK3","https://ap.wps.com/l/cbCaivChZ4Gn0xK3","pdf",249788,55,"English","# ACRONYMS\n# BACKGROUND AND CONTEXT\n## Value drivers of the Business Operations Strategy\n## Why develop the BOS?\n## What is the BOS?\n# The BOS process\n## BOS linkages with UNDAF\n## Support to UN Country Teams\n# STEP ONE: ROADMAP AND KICK-OFF\n## Writing the BOS Roadmap\n## The BOS kick-off meeting\n# STEP TWO: OPERATIONS ANALYSIS\n## Stock take\n## Needs analysis\n## Cost-benefit analysis (CBA)\n# STEP THREE: PRIORITIZATION\n# STEP FOUR: BUILDING THE BOS\n## The BOS document\n## BOS Results Narrative\n## BOS Results Framework\n## Management structures and accountability mechanisms\n## Budgetary Framework\n# STEP FIVE: VALIDATION AND SUBMISSION OF BOS DOCUMENT\n# STEP SIX: ANNUAL WORK PLANNING AND REPORTING\n## Standardized Common Services Packages\n## Monitoring AWPs\n# STEP SEVEN: MONITORING AND EVALUATION\n## Annual monitoring\n## Evaluation (end of cycle)\n# APPENDIX A: ROLES AND RESPONSIBILITIES\n# APPENDIX B: TOOLS AND TEMPLATES","[{\"question\":\"Who is the BOS User Manual intended for?\",\"answer\":\"It is designed for Operations Management Teams, operations practitioners, coordination staff, and programme staff responsible for building, contributing to, and/or implementing the UNDG Business Operations Strategy (BOS).\"},{\"question\":\"What are the main steps in the BOS process described in the manual?\",\"answer\":\"The process is organized into steps: roadmap and kick-off, operations analysis (including stock take, needs analysis, and cost-benefit analysis), prioritization, building the BOS (document and results framework), validation and submission, annual work planning and reporting, and monitoring and evaluation.\"},{\"question\":\"How does the manual support development of BOS documents and planning?\",\"answer\":\"It provides guidance on using standard BOS templates, performing cost-benefit analysis, developing the BOS Results Framework, writing the BOS document, and preparing BOS Annual Work Plans, supported by a BOS Toolkit.\"}]","UNDG Business Operations Strategy (BOS) - User Manual - A Step by Step Guide to Building a BOS Framework | PDF",1789160480,19]