[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"doc-seo-279930-105":3,"detail-sidebar-cat-1-en-105":81,"doc-detail-279930-en":127},{"code":4,"msg":5,"data":6},0,"ok",{"site_id":7,"language":8,"slug":9,"title":10,"keywords":11,"description":12,"schema_data":13,"social_meta":74,"head_meta":76,"extra_data":78,"updated_unix":80},105,"en","unauthorised-water-use-policy-policy-and-procedures","Unauthorised Water Use Policy - Policy and Procedures","","Unauthorised Water Use Policy and procedure set out SunWater’s approach to controlling and addressing unauthorised water use within its water supply schemes. It defines customer obligations under relevant legislation, resource operation plans, contracts, and scheme rules. It describes actions taken when unauthorised use is detected during meter reads or at the end of the water year, including breach notices, “do not take” directives, outlet lock-off measures, reporting to the Department, and potential contract termination. 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If the customer does not rectify, SunWater may issue a “do not take” directive, lock off the outlet to prevent taking water, report the unauthorised use to the Department, and potentially take steps to terminate the contract.","Answer",{"name":66,"@type":61,"acceptedAnswer":67},"How can a customer remedy a breach identified at the end of the water year?",{"text":68,"@type":64},"The “do not take” directive remains in force until the breach is remedied to SunWater’s satisfaction. Remedy options include restoring an equivalent amount of water to the scheme or adjusting entitlement by reducing the announced allocation or obtaining a temporary transfer that replaces the excess water taken.",{"name":70,"@type":61,"acceptedAnswer":71},"What does SunWater do when theft of water is detected?",{"text":72,"@type":64},"The document states that theft includes diverting water using unauthorised works, tampering with water meters, or similar activities. If detected, SunWater makes a formal complaint to Queensland Police and, where applicable under the Water Act 2000, reports the incident to the Department and takes action to recover stolen water costs and damages.","https://schema.org",{"og:url":32,"og:type":75,"og:title":10,"og:site_name":45,"og:description":12},"article",{"robots":77,"canonical":32},"index,follow",{"doc_id":79,"site_id":7},279930,1790470325,{"code":4,"msg":82,"data":83},"success",[84,89,94,99,104,109,114,118,123],{"id":85,"doc_module":22,"doc_module_name":25,"category_name":86,"show_sort_weight":87,"slug":88},11,"Presentations",90,"presentations",{"id":90,"doc_module":22,"doc_module_name":25,"category_name":91,"show_sort_weight":92,"slug":93},12,"Resumes",80,"resumes",{"id":95,"doc_module":22,"doc_module_name":25,"category_name":96,"show_sort_weight":97,"slug":98},14,"Invoices",70,"invoices",{"id":100,"doc_module":22,"doc_module_name":25,"category_name":101,"show_sort_weight":102,"slug":103},15,"Posters",60,"posters",{"id":105,"doc_module":22,"doc_module_name":25,"category_name":106,"show_sort_weight":107,"slug":108},16,"Social Media",50,"social-media",{"id":110,"doc_module":22,"doc_module_name":25,"category_name":111,"show_sort_weight":112,"slug":113},17,"Forms",40,"forms",{"id":115,"doc_module":22,"doc_module_name":25,"category_name":29,"show_sort_weight":116,"slug":117},18,30,"letters",{"id":119,"doc_module":22,"doc_module_name":25,"category_name":120,"show_sort_weight":121,"slug":122},21,"Paper Templates",5,"papers-templates",{"id":124,"doc_module":22,"doc_module_name":25,"category_name":125,"show_sort_weight":4,"slug":126},158,"General","general-158",{"code":4,"msg":82,"data":128},{"doc_id":79,"user_id":129,"nickname":42,"user_avatar":130,"doc_module":22,"category_id":115,"category_name":29,"doc_title":10,"doc_description":12,"doc_content":131,"file_id":132,"file_url":133,"file_type":134,"file_size":135,"view_count":55,"is_deleted":4,"is_public":22,"is_downloadable":22,"audit_status":22,"page_count":30,"language":136,"language_code":8,"site_id":7,"html_lang":8,"table_of_contents":137,"faqs":138,"seo_title":139,"seo_description":12,"update_tm":140,"read_time":22},2336478951081,"https://ap-avatar.wpscdn.com/davatar_276721f389ce27ea32af1340a28f341c","Unauthorised Water Usage Policy/Procedure  \nUnauthorised Water Use Policy  \nThe purpose of this document is to detail SunWater’s policy and procedures with respect to unauthorised water use within SunWater’s water supply schemes.  \nCustomers Obligation – Customers have an obligation to comply with the Water Act 2000, the relevant Resource Operation Plan (ROP) for their water supply scheme, their Water Supply Contract with SunWater and the scheme rules and targets.  \nUnder Section 4 of Schedule 3 of the Water Supply Contract, the customer is only permitted to take water under the Customer’s ROL Contract through the SunWater Diversion Works and the Customers Offtake Works. Any other water use is considered unauthorised water use.  \nAction taken by SunWater when unauthorised water use is detected  \n(a) Unauthorised water and/or CAP use detected during Periodic Meter Reads – If a meter reading indicates the customers usage is more than their Maximum Allowable Volume;  \n􀁸 SunWater will issue the Customer with a breach of Contract letter to remedy within 7 days;  \n􀁸 The customer is required to obtain a Permanent or Temporary Transfer to cover the excess water use or CAP;  \n􀁸 If the customer does not rectify the excess use in the specified time, they will be issued a “do not take” directive from SunWater as detailed in Section 12.2 of Schedule 3 of the Supply Contract;  \n􀁸 If customer continues to take water, SunWater will lock off the customers outlet or take other action as detailed in Section 12.4 of Schedule 3 of the Supply Contract to prevent the customer taking water;  \n􀁸 If customer continues to take water, SunWater will report the unauthorised use to the  \nDepartment and may take steps to terminate the customers Water Supply Contract as detailed in Section 22.1 (c) of Schedule 3 of the Supply Contract.  \n(b) Unauthorised water use detected at End of Water Year Meter Reading – If the meter reading at the end of water year indicates the customer usage is more than their Maximum Allowed Volume:  \n􀁸 SunWater will issue the Customer with a breach of Contract letter and “do not take”directive immediately (at the end of the water year) as detailed in Section 12.2 of Schedule 3 of the Supply Contract;  \n􀁸 If the customer continues to take water before they have remedied the breach, SunWater will lock off the customers outlet or take other action as detailed in Section 12.4 of Schedule  \n3 of the Supply Contract to prevent the customer taking water;  \n􀁸 If customer continues to take water, SunWater will report the unauthorised use to the Department and may take steps to terminate the customers Water Supply Contract as detailed in Section 22.1 (c) of Schedule 3 of the Supply Contract.  \n􀁸 The “do not take” directive will remain in force until the customer remedies the breach to SunWater’s satisfaction. The customer may remedy the breach by restoring to the scheme an equivalent amount of water to that taken in excess of their maximum delivery volume. As an announced allocation is set at the start of a water year, the customer can remedy the breach by reducing their entitlement to that announcement or obtain a temporary transfer. This will replace the water taken by the customer from the scheme.  \n\n| SunWater Quality Management System | Uncontrolled Copy when Printed | Page 2 of 3 |\n| --- | --- | --- |\n\nUnauthorised Water Usage Policy/Procedure  \n􀁸 The remedy transaction in the customers account will be tagged as “unauthorised use”;  \n􀁸 SunWater will report the names of customers and the volume of all “unauthorised water use” to the Department at the end of each water year;  \n􀁸 Where a customer repeatedly uses water in excess of their annual maximum allowed volume, SunWater may take steps to terminate the customers Water Supply Contract as detailed in Section 22.1 (c) of Schedule 3 of the Supply Contract.  \n(c) Ordering Water when in excess of entitlement ‐ SunWater will not accept water orders from customers who have used more than thei","cbCaibOiJ7tl9aKA","https://ap.wps.com/l/cbCaibOiJ7tl9aKA","pdf",173474,"English","# Customers Obligation\n## Permitted water take under contractual works\n# Action taken when unauthorised use is detected\n## During periodic meter reads\n## At end of water year meter reading\n## When ordering water exceeds entitlement\n## When flow rate exceeds peak flow entitlement or restrictions\n## When theft of water is detected\n# Remedies, tagging, and reporting","[{\"question\":\"What actions does SunWater take when unauthorised water or CAP use is detected during periodic meter reads?\",\"answer\":\"SunWater issues a breach of contract letter for the customer to remedy within 7 days. If the customer does not rectify, SunWater may issue a “do not take” directive, lock off the outlet to prevent taking water, report the unauthorised use to the Department, and potentially take steps to terminate the contract.\"},{\"question\":\"How can a customer remedy a breach identified at the end of the water year?\",\"answer\":\"The “do not take” directive remains in force until the breach is remedied to SunWater’s satisfaction. Remedy options include restoring an equivalent amount of water to the scheme or adjusting entitlement by reducing the announced allocation or obtaining a temporary transfer that replaces the excess water taken.\"},{\"question\":\"What does SunWater do when theft of water is detected?\",\"answer\":\"The document states that theft includes diverting water using unauthorised works, tampering with water meters, or similar activities. If detected, SunWater makes a formal complaint to Queensland Police and, where applicable under the Water Act 2000, reports the incident to the Department and takes action to recover stolen water costs and damages.\"}]","Unauthorised Water Use Policy - Policy and Procedures | PDF",1789530061]