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It defines committee composition from national to lower levels, detailed intake and recording steps, investigation and verification, settlement options, closure, and awareness/implementation timelines. 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It also sets clear objectives and guidance for handling grievances under the UCSATP-GRM framework.","Answer",{"name":66,"@type":61,"acceptedAnswer":67},"Which types of grievances are covered, and which are excluded from the UCSATP-GRM?",{"text":68,"@type":64},"The document categorizes grievances into areas such as appeals and complaints. It also lists specific grievance categories that are excluded from being handled under the UCSATP-GRM.",{"name":70,"@type":61,"acceptedAnswer":71},"How are grievances received, recorded, and resolved under the GRM procedure?",{"text":72,"@type":64},"The process covers receiving, acknowledging, and recording grievances, followed by sorting and review. It then includes detailed analysis, investigation/verification, options for settlement, and steps to resolve and close cases.","https://schema.org",{"og:url":32,"og:type":75,"og:title":10,"og:site_name":45,"og:description":12},"article",{"robots":77,"canonical":32},"index,follow",{"doc_id":79,"site_id":7},239940,1790002244,{"code":4,"msg":82,"data":83},"success",[84,88,93,98,103,108,113,117,122],{"id":55,"doc_module":22,"doc_module_name":25,"category_name":85,"show_sort_weight":86,"slug":87},"Presentations",90,"presentations",{"id":89,"doc_module":22,"doc_module_name":25,"category_name":90,"show_sort_weight":91,"slug":92},12,"Resumes",80,"resumes",{"id":94,"doc_module":22,"doc_module_name":25,"category_name":95,"show_sort_weight":96,"slug":97},14,"Invoices",70,"invoices",{"id":99,"doc_module":22,"doc_module_name":25,"category_name":100,"show_sort_weight":101,"slug":102},15,"Posters",60,"posters",{"id":104,"doc_module":22,"doc_module_name":25,"category_name":105,"show_sort_weight":106,"slug":107},16,"Social Media",50,"social-media",{"id":109,"doc_module":22,"doc_module_name":25,"category_name":110,"show_sort_weight":111,"slug":112},17,"Forms",40,"forms",{"id":114,"doc_module":22,"doc_module_name":25,"category_name":29,"show_sort_weight":115,"slug":116},18,30,"letters",{"id":118,"doc_module":22,"doc_module_name":25,"category_name":119,"show_sort_weight":120,"slug":121},21,"Paper Templates",5,"papers-templates",{"id":123,"doc_module":22,"doc_module_name":25,"category_name":124,"show_sort_weight":4,"slug":125},158,"General","general-158",{"code":4,"msg":82,"data":127},{"doc_id":79,"user_id":128,"nickname":42,"user_avatar":129,"doc_module":22,"category_id":114,"category_name":29,"doc_title":10,"doc_description":12,"doc_content":130,"file_id":131,"file_url":132,"file_type":133,"file_size":134,"view_count":55,"is_deleted":4,"is_public":22,"is_downloadable":22,"audit_status":22,"page_count":135,"language":136,"language_code":8,"site_id":7,"html_lang":8,"table_of_contents":137,"faqs":138,"seo_title":139,"seo_description":12,"update_tm":140,"read_time":141},962085564807,"https://ap-avatar.wpscdn.com/davatar_6f874abed73319feea01a86fa6f0fab8","MINISTRY OF AGRICULTURE ANIMAL INDUSTRY AND  \nFISHERIES  \nUGANDA CLIMATE SMART AGRICULTURAL TRANSFORMATION PROJECT  \nGRIEVANCE REDRESS MECHANISM (GRM)  \nAugust 2024  \nTable Contents  \nLIST OF ACRONYMS AND ABREVIATIONS ......................................................................................... v  \n1.0 INTRODUCTION ............................................................................................................ 8  \n About UCSATP ..................................................................................................... 8  \n THE UCSATP-GRIEVANCE REDRESS MECHANISM .............................................................. 9  \n Specific objectives of the GRM ..................................................................................... 10  \n2.0 LEGAL AND REGULATORY FRAMEWORK ................................................................................10  \n2.1 Uganda’s Legislative Framework ................................................................................... 10  \n2.2. World Bank Safeguard Standards .................................................................................. 10  \n2.3 Principles of Grievance Redress Mechanism ....................................................................... 10  \n2.4 Implications for not having a GRM ................................................................................. 11  \n3.0 CATEGORIES OF GRIEVANCES .......................................................................................... 11  \n3.1 Appeals............................................................................................................ 11  \n3.2 Complaints ........................................................................................................ 12  \n3.3 Grievances Excluded from UCSATP-GRM ......................................................................... 13  \n4.0 THE UCSATP GRM STRUCTURE AND COMPOSITION ...................................................................20  \n4.1 National Grievance Redress Committee (NGRC) ...................................................................20  \n4.2 District Grievance Redress Committee (DGRC) ....................................................................20  \n4.3 Subcounty/ Settlement Grievance Redress Committee (SGRC) ....................................................21  \n4.4 Lower Level Grievance Redress Committees (GRC) ...............................................................21  \n4.5 Roles and Responsibilities of Grievance Redress Committees ......................................................22  \n5.0 PROCEDURE FOR HANDLING GRIEVANCES .............................................................................24  \n5.1 Receiving, Acknowledging and Recording Grievances..............................................................24  \n5.2 Sorting and categorization (Review) ................................................................................25  \n5.3 Detailed analysis/ Investigation/Verification and resolution ..........................................................26  \n5.4 Options for settling complaints .....................................................................................27  \n5.5 Resolve and Close ................................................................................................27  \n6.0 IMPLEMENTATION AND AWARENESS CREATION .......................................................................28  \n6.1 Disclosure of the GRM .............................................................................................28  \n6.2 Setting up GRM structures ..............................................................................................29  \n6.3 Grievance prevention..............................................................................................29  \n6.4 Track, document, evaluate and report results............................................................................29  \n30  \n6.5 Timelin","cbCaimIQD8iaTmal","https://ap.wps.com/l/cbCaimIQD8iaTmal","pdf",1438038,66,"English","# LIST OF ACRONYMS AND ABREVIATIONS\n# 1.0 INTRODUCTION\n## About UCSATP\n## THE UCSATP-GRIEVANCE REDRESS MECHANISM\n## Specific objectives of the GRM\n# 2.0 LEGAL AND REGULATORY FRAMEWORK\n## Uganda’s Legislative Framework\n## World Bank Safeguard Standards\n## Principles of Grievance Redress Mechanism\n## Implications for not having a GRM\n# 3.0 CATEGORIES OF GRIEVANCES\n## Appeals\n## Complaints\n## Grievances Excluded from UCSATP-GRM\n# 4.0 THE UCSATP GRM STRUCTURE AND COMPOSITION\n## National Grievance Redress Committee (NGRC)\n## District Grievance Redress Committee (DGRC)\n## Subcounty/ Settlement Grievance Redress Committee (SGRC)\n## Lower Level Grievance Redress Committees (GRC)\n## Roles and Responsibilities of Grievance Redress Committees\n# 5.0 PROCEDURE FOR HANDLING GRIEVANCES\n## Receiving, Acknowledging and Recording Grievances\n## Sorting and categorization (Review)\n## Detailed analysis/ Investigation/Verification and resolution\n## Options for settling complaints\n## Resolve and Close\n# 6.0 IMPLEMENTATION AND AWARENESS CREATION\n## Disclosure of the GRM\n## Setting up GRM structures\n## Grievance prevention\n## Track, document, evaluate and report results\n## Timelines for grievance handling\n# 7.0 WORKERS’GRIEVANCE REDRESS MECHANISM\n## Examples of employee grievances in the workplace\n## Rights and Responsibilities\n## Workers Grievance Redress Procedure\n# 8.0 GRIEVANCE REDRESS MANAGEMENT PLAN (GRMP)\n## Management Functions and Responsibilities\n## Resources\n# 9.0 GRM MITIGATION AND MONITORING COMMITMENT REGISTER\n# 10.0 GRM REPORTING\n## Monitoring\n# 11. Sustainability\n# 12.0 ANNEXES\n## ANNEX 1: UCSATP Grievance / Complaints Registration and Closure Form/ Referral (Template)\n## ANNEX 2: UCSATP Workers Grievance / Complaints Registration Form (Template)\n## ANNEX 3: UCSATP Grievance Log Register","[{\"question\":\"What is the purpose of the UCSATP grievance redress mechanism (GRM)?\",\"answer\":\"The GRM provides a structured way for affected people and workers to raise appeals or complaints and obtain timely resolution. It also sets clear objectives and guidance for handling grievances under the UCSATP-GRM framework.\"},{\"question\":\"Which types of grievances are covered, and which are excluded from the UCSATP-GRM?\",\"answer\":\"The document categorizes grievances into areas such as appeals and complaints. It also lists specific grievance categories that are excluded from being handled under the UCSATP-GRM.\"},{\"question\":\"How are grievances received, recorded, and resolved under the GRM procedure?\",\"answer\":\"The process covers receiving, acknowledging, and recording grievances, followed by sorting and review. It then includes detailed analysis, investigation/verification, options for settlement, and steps to resolve and close cases.\"}]","Uganda Climate Smart Agricultural Transformation Project - Grievance Redress Mechanism (GRM) - August 2024 | PDF",1789155059,23]