[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"detail-sidebar-cat-1-en-105":3,"doc-seo-258126-105":53,"doc-detail-258126-en":126},{"code":4,"msg":5,"data":6},0,"success",[7,14,19,24,29,34,39,44,49],{"id":8,"doc_module":9,"doc_module_name":10,"category_name":11,"show_sort_weight":12,"slug":13},11,1,"Template","Presentations",90,"presentations",{"id":15,"doc_module":9,"doc_module_name":10,"category_name":16,"show_sort_weight":17,"slug":18},12,"Resumes",80,"resumes",{"id":20,"doc_module":9,"doc_module_name":10,"category_name":21,"show_sort_weight":22,"slug":23},14,"Invoices",70,"invoices",{"id":25,"doc_module":9,"doc_module_name":10,"category_name":26,"show_sort_weight":27,"slug":28},15,"Posters",60,"posters",{"id":30,"doc_module":9,"doc_module_name":10,"category_name":31,"show_sort_weight":32,"slug":33},16,"Social Media",50,"social-media",{"id":35,"doc_module":9,"doc_module_name":10,"category_name":36,"show_sort_weight":37,"slug":38},17,"Forms",40,"forms",{"id":40,"doc_module":9,"doc_module_name":10,"category_name":41,"show_sort_weight":42,"slug":43},18,"Letters",30,"letters",{"id":45,"doc_module":9,"doc_module_name":10,"category_name":46,"show_sort_weight":47,"slug":48},21,"Paper Templates",5,"papers-templates",{"id":50,"doc_module":9,"doc_module_name":10,"category_name":51,"show_sort_weight":4,"slug":52},158,"General","general-158",{"code":4,"msg":54,"data":55},"ok",{"site_id":56,"language":57,"slug":58,"title":59,"keywords":60,"description":61,"schema_data":62,"social_meta":119,"head_meta":121,"extra_data":123,"updated_unix":125},105,"en","transit-reservationist-mid-shift-job-description-march-2024","Transit Reservationist (Mid-shift) - Job Description - March 2024","","Transit Reservationist (Mid-shift) role with MetroWest Regional Transit Authority focuses on call-center customer support for demand response services. Responsibilities include booking trip requests, providing account balance information, coordinating with scheduling and dispatch, answering phones with professional etiquette, and recording daily workload data. The position reports to the Call Center Manager, works 40 hours per week (1:45 PM–10:15 PM, Mon–Fri), and includes municipal retirement, paid time off, and insurance premium cost sharing. Applicants must pass CORI and pre-hire drug and alcohol testing in a drug-free workplace.",{"@graph":63,"@context":118},[64,80,101],{"@type":65,"itemListElement":66},"BreadcrumbList",[67,71,74,77],{"item":68,"name":69,"@type":70,"position":9},"https://docshare.wps.com","Home","ListItem",{"item":72,"name":10,"@type":70,"position":73},"https://docshare.wps.com/template/",2,{"item":75,"name":51,"@type":70,"position":76},"https://docshare.wps.com/template/general/",3,{"item":78,"name":59,"@type":70,"position":79},"https://docshare.wps.com/template/transit-reservationist-mid-shift-job-description-march-2024/258126/",4,{"url":78,"name":59,"@type":81,"image":82,"author":87,"headline":59,"publisher":90,"fileFormat":93,"inLanguage":57,"description":61,"dateModified":94,"datePublished":95,"encodingFormat":93,"isAccessibleForFree":96,"interactionStatistic":97},"DigitalDocument",{"url":83,"@type":84,"width":85,"height":86},"https://docshare.wps.com/thumbnails/transit-reservationist-mid-shift-job-description-march-2024/258126.png","ImageObject",442,249,{"name":88,"@type":89},"Noah","Person",{"url":68,"name":91,"@type":92},"DocShare","Organization","application/pdf","2026-09-20","2026-09-13",true,{"@type":98,"interactionType":99,"userInteractionCount":79},"InteractionCounter",{"@type":100},"ViewAction",{"@type":102,"mainEntity":103},"FAQPage",[104,110,114],{"name":105,"@type":106,"acceptedAnswer":107},"What are the main functions of the Transit Reservationist (Mid-shift)?","Question",{"text":108,"@type":109},"The reservationist assists customers of MWRTA demand response services by booking trip requests, providing account balance information, coordinating with scheduling and dispatch, and maintaining necessary daily workload records.","Answer",{"name":111,"@type":106,"acceptedAnswer":112},"What is the mid-shift schedule and starting pay?",{"text":113,"@type":109},"The mid-shift runs Monday–Friday from 1:45 PM to 10:15 PM with a 30-minute unpaid meal break, and the starting pay is $20.00 per hour.",{"name":115,"@type":106,"acceptedAnswer":116},"What employment requirements must candidates meet?",{"text":117,"@type":109},"Candidates must pass CORI and a pre-hire drug and alcohol test. The workplace is drug-free and employees are subject to random testing during employment.","https://schema.org",{"og:url":78,"og:type":120,"og:title":59,"og:site_name":91,"og:description":61},"article",{"robots":122,"canonical":78},"index,follow",{"doc_id":124,"site_id":56},258126,1789319384,{"code":4,"msg":5,"data":127},{"doc_id":124,"user_id":128,"nickname":88,"user_avatar":129,"doc_module":9,"category_id":50,"category_name":51,"doc_title":59,"doc_description":61,"doc_content":130,"file_id":131,"file_url":132,"file_type":133,"file_size":134,"view_count":79,"is_deleted":4,"is_public":9,"is_downloadable":9,"audit_status":9,"page_count":9,"language":135,"language_code":57,"site_id":56,"html_lang":57,"table_of_contents":136,"faqs":137,"seo_title":138,"seo_description":61,"update_tm":125,"read_time":4},8796095462418,"https://ap-avatar.wpscdn.com/avatar/80000253c1241d02b47?x-image-process=image/resize,m_fixed,w_180,h_180&k=1778826106357471780","Job Description  \nDate: March 2024 – Immediate Start  \nPosition Title: Transit Reservationist (Mid-shift)  \nName of Employer: MetroWest Regional Transit Authority (Public Transportation Agency)  \nMain Functions:  \nWorking in the call center, the reservationist will be part of a diverse team environment, consisting of reservationists and schedulers. The reservationist’s main functions are to assist all customers of the MWRTA’s demand response services in booking trip requests, providing account balance information, coordinating with scheduling and dispatch, and maintaining necessary records of daily workload.  \nReports to: Call Center Manager  \nDuties include, but not limited to:  \n􀁸 Acquire and apply knowledge of all transportation services offered through the Authority  \n􀁸 Answer telephone, assist customers , and coordinate with dispatch  \n􀁸 Record all necessary data pertinent to daily workload  \n􀁸 Perform additional duties as directed by the call center manager  \nWorking Conditions:  \n􀁸 40 hours per week.  \n􀁸 Mid-shift is from 1:45 P. M. - 10:15 P. M. Monday-Friday, with a 30 minute unpaid meal break  \n􀁸 Starting rate of pay $20.00 per hour  \nPosition Benefits:  \n􀁸 Municipal retirement system participation  \n􀁸 Paid holidays, sick time and vacation  \n􀁸 Health/ Dental insurance premium cost share  \n􀁸 Paid long term disability insurance premium  \n􀁸 Paid life insurance premium  \nEmployment Requirements:  \n􀁸 Professional and courteous phone etiquette  \n􀁸 Punctual and reliable  \n􀁸 Computer skills/knowledge  \nCandidates must be able to pass a CORI, and pre-hire drug and alcohol test. MWRTA is a drug free workplace and all MWRTA employees are subject to random drug and alcohol tests throughout their employment with the agency.  \nThe MWRTA values diversity, inclusion, and equity. We encourage applications from all qualified candidates regardless of race, age, sex (including sexual orientation, gender identity, and pregnancy), national or ethnic origin, religion, disability, or veteran status. People of color are strongly encouraged to apply.","cbCaijaMa53EgD5A","https://ap.wps.com/l/cbCaijaMa53EgD5A","pdf",679444,"English","# Main Functions\n## Duties and Responsibilities\n# Working Conditions\n## Schedule and Pay\n# Position Benefits\n# Employment Requirements\n## Assessments and Drug Testing\n# Equal Opportunity Commitment","[{\"question\":\"What are the main functions of the Transit Reservationist (Mid-shift)?\",\"answer\":\"The reservationist assists customers of MWRTA demand response services by booking trip requests, providing account balance information, coordinating with scheduling and dispatch, and maintaining necessary daily workload records.\"},{\"question\":\"What is the mid-shift schedule and starting pay?\",\"answer\":\"The mid-shift runs Monday–Friday from 1:45 PM to 10:15 PM with a 30-minute unpaid meal break, and the starting pay is $20.00 per hour.\"},{\"question\":\"What employment requirements must candidates meet?\",\"answer\":\"Candidates must pass CORI and a pre-hire drug and alcohol test. The workplace is drug-free and employees are subject to random testing during employment.\"}]","Transit Reservationist (Mid-shift) - Job Description - March 2024 | PDF"]