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A persistent Contact option provides phone and other assistance channels.",{"@graph":14,"@context":72},[15,34,55],{"@type":16,"itemListElement":17},"BreadcrumbList",[18,23,27,31],{"item":19,"name":20,"@type":21,"position":22},"https://docshare.wps.com","Home","ListItem",1,{"item":24,"name":25,"@type":21,"position":26},"https://docshare.wps.com/template/","Template",2,{"item":28,"name":29,"@type":21,"position":30},"https://docshare.wps.com/template/general/","General",3,{"item":32,"name":10,"@type":21,"position":33},"https://docshare.wps.com/template/transcription-web-portal-user-guide-customer/261149/",4,{"url":32,"name":10,"@type":35,"image":36,"author":41,"headline":10,"publisher":44,"fileFormat":47,"inLanguage":8,"description":12,"dateModified":48,"datePublished":49,"encodingFormat":47,"isAccessibleForFree":50,"interactionStatistic":51},"DigitalDocument",{"url":37,"@type":38,"width":39,"height":40},"https://docshare.wps.com/thumbnails/transcription-web-portal-user-guide-customer/261149.png","ImageObject",442,249,{"name":42,"@type":43},"Fez","Person",{"url":19,"name":45,"@type":46},"DocShare","Organization","application/pdf","2026-09-21","2026-09-14",true,{"@type":52,"interactionType":53,"userInteractionCount":33},"InteractionCounter",{"@type":54},"ViewAction",{"@type":56,"mainEntity":57},"FAQPage",[58,64,68],{"name":59,"@type":60,"acceptedAnswer":61},"How does a customer’s job list determine which transcription jobs are shown?","Question",{"text":62,"@type":63},"The list shows transcription jobs submitted by the person associated with the login account. For users with permission to view other users’ jobs, the User filter can display jobs for a selected user or for All.","Answer",{"name":65,"@type":60,"acceptedAnswer":66},"What can customers do for a job in the Open and In Progress statuses?",{"text":67,"@type":63},"In Open and In Progress, customers can download and listen to the recording. Other functionality is not enabled for these statuses.",{"name":69,"@type":60,"acceptedAnswer":70},"How does the Under Review workflow work and how are decisions made?",{"text":71,"@type":63},"Under Review indicates transcription is complete and ready to accept or request revision. Customers can Download the document, choose Accept to close the job, or choose Revise to send it for revision with notes. Email notifications are sent when jobs reach this status.","https://schema.org",{"og:url":32,"og:type":74,"og:title":10,"og:site_name":45,"og:description":12},"article",{"robots":76,"canonical":32},"index,follow",{"doc_id":78,"site_id":7},261149,1789349851,{"code":4,"msg":81,"data":82},"success",[83,88,93,98,103,108,113,118,123],{"id":84,"doc_module":22,"doc_module_name":25,"category_name":85,"show_sort_weight":86,"slug":87},11,"Presentations",90,"presentations",{"id":89,"doc_module":22,"doc_module_name":25,"category_name":90,"show_sort_weight":91,"slug":92},12,"Resumes",80,"resumes",{"id":94,"doc_module":22,"doc_module_name":25,"category_name":95,"show_sort_weight":96,"slug":97},14,"Invoices",70,"invoices",{"id":99,"doc_module":22,"doc_module_name":25,"category_name":100,"show_sort_weight":101,"slug":102},15,"Posters",60,"posters",{"id":104,"doc_module":22,"doc_module_name":25,"category_name":105,"show_sort_weight":106,"slug":107},16,"Social Media",50,"social-media",{"id":109,"doc_module":22,"doc_module_name":25,"category_name":110,"show_sort_weight":111,"slug":112},17,"Forms",40,"forms",{"id":114,"doc_module":22,"doc_module_name":25,"category_name":115,"show_sort_weight":116,"slug":117},18,"Letters",30,"letters",{"id":119,"doc_module":22,"doc_module_name":25,"category_name":120,"show_sort_weight":121,"slug":122},21,"Paper Templates",5,"papers-templates",{"id":124,"doc_module":22,"doc_module_name":25,"category_name":29,"show_sort_weight":4,"slug":125},158,"general-158",{"code":4,"msg":81,"data":127},{"doc_id":78,"user_id":128,"nickname":42,"user_avatar":129,"doc_module":22,"category_id":124,"category_name":29,"doc_title":10,"doc_description":12,"doc_content":130,"file_id":131,"file_url":132,"file_type":133,"file_size":134,"view_count":135,"is_deleted":4,"is_public":22,"is_downloadable":22,"audit_status":22,"page_count":121,"language":136,"language_code":8,"site_id":7,"html_lang":8,"table_of_contents":137,"faqs":138,"seo_title":139,"seo_description":12,"update_tm":79,"read_time":26},2336478940794,"https://ap-avatar.wpscdn.com/davatar_9964176cb1d06d4a9deccf72a44ae3dc","General  \nUpon logging into the portal, a transcription customer will see a listing of their transcription jobs. The displayed jobs are the ones that were submitted by the person to whom the login account is associated.  \nThese jobs will be displayed in rows with columns consisting of the fields displayed below.  \nThis list displays the transcription jobs whether they were submitted through the online process by uploading a recording or by the call in dictation system. The instructions for uploading an online recording are in the Create Job section of this guide. The instructions for the call in recording process can be found in the help files entitled:  \nDictation System Commands  \nDictation System Help Tips Filtering  \nUser Filter  \nAs mentioned above, the list initially displays the jobs that are associated to the logged in user. For those users that have access to view other users’ jobs, this can be accomplished using the User filter.  \nThe User Filter allows a user to display jobs by the selected User from their available list.  \nBy default, when a user logs in the view will be for their own list only. There is also an option to display ‘All’ to see all of the jobs associated to all of the users that an individual has access to view.  \nJob Status Filter  \nThe transcription jobs list can also be filtered by the ‘Job Status’. This allows for a user to see only the jobs that they wish to see.  \nBy default when a user logs in the list will display all of the jobs assigned regardless of the status. To remove items from view, simply uncheck the status that you wish to not display. The list will refresh to only display the desired (checked) jobs statuses. The jobs are not removed or deleted from the system, they are simply removed from the displayed view for easier access and browsing.  \nThe Job Statuses listed are relative to where in the process of transcription the particular job is.  \n\n| Open | Indicates that the job is has been received and the transcriptionist is being assigned. From this status, there is the opportunity to download and listen to the recording that is being transcribed. Other functionality is not enabled for this status. |\n| --- | --- |\n| In Progress | Indicates that the job has been assigned to a transcriptionist and the work is being performed. From this status, there is the opportunity to download and listen to the recording that is being transcribed. Other functionality isnot enabled for this status. |\n| Under Review | indicates that the transcription is complete and ready to be accepted or sent for revision. To access the document, select ‘Download’ from the document column. To accept it, select the ‘Accept’ button. To send it for revision , select the ‘Revise’ button and enter any notes desired. The document can also be uploaded from this status as well, if there are suggestions to be made from within the document. There will be an email sent to the user account to indicate when a job has reached this status. |\n| Revisioning | Indicates that the job has not been accepted as complete and requires additional work. |\n| Closed | indicates that the job has been completed and accepted. From this status, there is the opportunity to download and view the document. Other functionality is not enabled for this status. |\n| Billed | Indicates that the job has been billed. From this status, there is the opportunity to download and view the document. Other functionality is not enabled for this status. |\n| Cancelled | Job has been administratively cancelled |\n\nJob Actions (Buttons)  \nWhen a job is selected, there is displayed towards the bottom of the screen a collection of buttons for all of the tasks that can be performed for that particular job.  \nRename – Allows a user to rename a job. This will affect the Job Name as it is displayed.  \nDownload Audio – Allows a user to listen to the recording that is associated to the job. Upload Audio – Allows a user to upload an audio file.  \nDownload Document – Allows a user","cbCaik2HL0qgrgSm","https://ap.wps.com/l/cbCaik2HL0qgrgSm","pdf",143085,6,"English","# Job Listing and Filtering\n## User Filter\n## Job Status Filter\n# Job Status Meanings\n## Open\n## In Progress\n## Under Review\n## Revisioning\n## Closed\n## Billed\n## Cancelled\n# Job Actions (Buttons)\n## Multi-Select Operations\n# Create Jobs\n## Verbatim Options\n# Contact Us","[{\"question\":\"How does a customer’s job list determine which transcription jobs are shown?\",\"answer\":\"The list shows transcription jobs submitted by the person associated with the login account. For users with permission to view other users’ jobs, the User filter can display jobs for a selected user or for All.\"},{\"question\":\"What can customers do for a job in the Open and In Progress statuses?\",\"answer\":\"In Open and In Progress, customers can download and listen to the recording. Other functionality is not enabled for these statuses.\"},{\"question\":\"How does the Under Review workflow work and how are decisions made?\",\"answer\":\"Under Review indicates transcription is complete and ready to accept or request revision. Customers can Download the document, choose Accept to close the job, or choose Revise to send it for revision with notes. Email notifications are sent when jobs reach this status.\"}]","Transcription Web Portal User Guide - Customer | PDF"]