[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"doc-detail-168931-en":3,"doc-seo-168931-105":30,"detail-sidebar-cat-1-en-105":95},{"code":4,"msg":5,"data":6},0,"success",{"doc_id":7,"user_id":8,"nickname":9,"user_avatar":10,"doc_module":11,"category_id":12,"category_name":13,"doc_title":14,"doc_description":15,"doc_content":16,"file_id":17,"file_url":18,"file_type":19,"file_size":20,"view_count":4,"is_deleted":4,"is_public":11,"is_downloadable":11,"audit_status":11,"page_count":21,"language":22,"language_code":23,"site_id":24,"html_lang":23,"table_of_contents":25,"faqs":26,"seo_title":27,"seo_description":15,"update_tm":28,"read_time":29},168931,962075114101,"Seraphina","https://ap-avatar.wpscdn.com/avatar/e000253a75eb197efd?x-image-process=image/resize,m_fixed,w_180,h_180&k=1780044092746381165",1,11,"Presentations","Training Session Template - Supporting Managers - Responding to Disclosures of Suicidality - Suicide Conversation Tool Process","This training session template guides managers in the Suicide Conversation Tool process when supporting a person who discloses suicidality. It sets out clear escalation guidance, including when to contact emergency services, what information to provide, and how to handle situations such as a call ending during urgent risk. It also provides manager support steps after difficult calls, communication and reassurance points, and advice for staying calm while responding to suicidal thoughts.","Training Session Template – Supporting Managers\nIntroduction\nIntroduce the Responding to Disclosures of Suicidality - Suicide Conversation Tool Process for Supporting Managers Guidance, and associated documents/resources.\nEncourage managers to access/review the Suicide Conversation Tool – Guidance for the Team document & associated training.\nFrequently Asked Questions\nWhat happens when you call 999?\nCall 999 if there is an urgent risk to life. When calling 999, you will be asked which service you need and you should request the police.\nYou will be connected to the local police force (e.g., Derbyshire Constabulary). The call handler will ask for your name, location, and contact number, as well as the reason for your call. They will guide you through the conversation, asking direct questions to ensure a quick and appropriate response.\nThey will try to gather details about the person you are concerned about, such as their name, location, date of birth, address, phone number, physical description, and what they have disclosed to our service.\nIt’s okay if you don’t have all the details—the more information you can provide, the easier it will be for the police to respond.\nThe call handler will also ask for your job role and may give you a reference number for your records.\nWhat do I need to say when I call 999?\nLet the call handler know you are calling due to an urgent risk to self or risk to life. Explain what the person has disclosed to our service.\nThe call handler will then guide the conversation and ask for any additional information they need.\nWhy do we call the police and not the ambulance?\nThe police are the best service to contact when someone may be at risk of harming themselves or others.\nIf a person is unwell or vulnerable, the police have special powers under the Mental Health Act to enter a property without a warrant and take them to a safe place for a mental health assessment.\nIf they think that an ambulance is needed, they will request one.\nWhat if the person hangs up during an urgent situation?\nIf someone seems distressed during a call and the call ends, we should try to contact them again to confirm their location.\nOnce their location is confirmed or reasonably suspected, further contact is not needed. If necessary, the police may try to reach them by phone to continue the conversation.\nDo we have to tell the person we are contacting the emergency services?\nNo. If we feel a person is at immediate risk of harming themselves or others, we do not need to tell them if the police have been contacted, especially if this could cause more distress or escalate the situation. However, some people may feel reassured knowing that urgent support has been arranged for them.\nHow do we find out what happens to the person once we have informed the GP/MH professionals/police?\nWe might not always know what support the person has received from their GP or mental health teams, but we can ask for an update to see if they’re well enough to get help from our service.\nWe can also ask the police for an update, but we may not get one.\nBy following the process, we can be sure that we’ve taken the right steps to help the person and that they’ll get the support they need.\nHow can I support team members who have handled a call about suicidal thoughts?\nHaving a conversation about suicidal thoughts can be really difficult. Some team members may have personal experiences related to suicide, so it’s important they get the support they need from colleagues or managers if they’ve had a difficult call.\nIt’s encouraged for team members to take a break, like going for a walk, reaching out to a friend or family member, or stepping away from their desk for a while.\nTalking about suicide can feel like a huge responsibility, and it’s normal for team members to wonder, ‘Did I do enough?’ or ‘Did I say the right thing?’. It’s helpful to reassure them that they followed the right steps and gave the person the support they needed.\nIn all cases, team members shou","cbCaimwB0wXAyuTL","https://ap.wps.com/l/cbCaimwB0wXAyuTL","docx",120907,5,"English","en",105,"# Introduction\n## Guidance Overview\n## Frequently Asked Questions\n### Emergency contact and escalation\n### Call-handling scenarios and information sharing\n### Supporting team members after difficult calls\n### Guidance for uncertainty and calm communication","[{\"question\":\"When should managers call 999?\",\"answer\":\"Call 999 if there is an urgent risk to life. Request the police, and provide your name, location, contact number, and reason for the call.\"},{\"question\":\"What information should I be ready to share when calling 999?\",\"answer\":\"Be prepared to share details about the person concerned, such as name, location, date of birth, address, phone number, physical description, and what they have disclosed.\"},{\"question\":\"Why do we contact the police instead of the ambulance?\",\"answer\":\"Police are the best service when someone may be at risk of harming themselves or others. They also have powers under the Mental Health Act to enter a property without a warrant for assessment, and will request an ambulance if needed.\"},{\"question\":\"How should managers support team members after a difficult call?\",\"answer\":\"Provide an immediate check-in and a follow-up check-in (usually within 3 days). Encourage breaks, reassurance that the correct steps were followed, and signposting to staff wellbeing or emotional support services if needed.\"}]","Training Session Template - Supporting Managers - Responding to Disclosures of Suicidality - Suicide Conversation Tool Process | DOCX",1788239543,2,{"code":4,"msg":31,"data":32},"ok",{"site_id":24,"language":23,"slug":33,"title":14,"keywords":34,"description":15,"schema_data":35,"social_meta":90,"head_meta":92,"extra_data":94,"updated_unix":28},"training-session-template-supporting-managers-responding-to-disclosures-of-suicidality-suicide-conversation-tool-process","",{"@graph":36,"@context":89},[37,53,68],{"@type":38,"itemListElement":39},"BreadcrumbList",[40,44,47,50],{"item":41,"name":42,"@type":43,"position":11},"https://docshare.wps.com","Home","ListItem",{"item":45,"name":46,"@type":43,"position":29},"https://docshare.wps.com/template/","Template",{"item":48,"name":13,"@type":43,"position":49},"https://docshare.wps.com/template/presentations/",3,{"item":51,"name":14,"@type":43,"position":52},"https://docshare.wps.com/template/training-session-template-supporting-managers-responding-to-disclosures-of-suicidality-suicide-conversation-tool-process/168931/",4,{"url":51,"name":14,"@type":54,"author":55,"headline":14,"publisher":57,"fileFormat":60,"inLanguage":23,"description":15,"dateModified":61,"datePublished":62,"encodingFormat":60,"isAccessibleForFree":63,"interactionStatistic":64},"DigitalDocument",{"name":9,"@type":56},"Person",{"url":41,"name":58,"@type":59},"DocShare","Organization","application/vnd.openxmlformats-officedocument.wordprocessingml.document","2026-09-04","2026-09-01",true,{"@type":65,"interactionType":66,"userInteractionCount":49},"InteractionCounter",{"@type":67},"ViewAction",{"@type":69,"mainEntity":70},"FAQPage",[71,77,81,85],{"name":72,"@type":73,"acceptedAnswer":74},"When should managers call 999?","Question",{"text":75,"@type":76},"Call 999 if there is an urgent risk to life. Request the police, and provide your name, location, contact number, and reason for the call.","Answer",{"name":78,"@type":73,"acceptedAnswer":79},"What information should I be ready to share when calling 999?",{"text":80,"@type":76},"Be prepared to share details about the person concerned, such as name, location, date of birth, address, phone number, physical description, and what they have disclosed.",{"name":82,"@type":73,"acceptedAnswer":83},"Why do we contact the police instead of the ambulance?",{"text":84,"@type":76},"Police are the best service when someone may be at risk of harming themselves or others. They also have powers under the Mental Health Act to enter a property without a warrant for assessment, and will request an ambulance if needed.",{"name":86,"@type":73,"acceptedAnswer":87},"How should managers support team members after a difficult call?",{"text":88,"@type":76},"Provide an immediate check-in and a follow-up check-in (usually within 3 days). 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