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The position serves as the primary contact for benefit enrollment, plan questions, claim support, and customer service across phone, email, written correspondence, and in person. 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The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position.  \n• Serves as the main contact for Town and School employees and Retirees in the handling of all benefit enrollment, questions, and issues. Provides internal and external customer service via phone, email, written correspondence and in person. Responds to questions and provides assistance and related information regarding benefits plans to Town and School departments, employees, potential candidates, and all retirees. Informs employees and retirees regarding choice of plans offered and provides guidance and support for any problems or special needs. Assists employees and retirees in the resolution of insurance claims as needed. Contacts insurance representatives, reviews claim specifics and works to resolve matters.  \n• Coordinates all open enrollment tasks for all benefits and insurance plans. Receives and calculates new yearly ratesand studies plans to gain an understanding of the changes. Prepares emails and mailings to convey changes, annual rates, and creditable coverage notices to all employees and retirees. Coordinates and attends open enrollment meetings annually with representatives from various insurance providers for enrollment and informational purposes. Processes new enrollments and submits information to the Retirement Department, Massachusetts Teachers Retirement, and the Payroll Coordinator. Notifies current insurance carrier of all updates including, additions, changes, terminations, resignation, and new hires. Reconciles accounts and enrollment monthly.  \n• Prepares all informational packets and keeps the website updated regarding benefit and insurance plans and other benefits available throughout the Town. Responsible for the preparation of new employee on-boarding packets.  \n• Manages and supports the Annual Benefits Enrollment fair. May attend Teacher Orientation(s) to provide information on plans and benefits and processes on-the-spot enrollments.  \n• Develops and maintains strong working relationships with benefit and insurance carriers/contacts to promote efficient/timely resolution of claims and related issues. Works closely with Account Managers to ensure smooth delivery of services and access to plan benefits. Maintains ongoing knowledge of all benefit and insurance plans by reviewing information updates, publications, and websites.  \n• Coordinates and maintains the Town's Worker's Compensation and Injured on Duty program under the guidance of the third-party administrator. Administers and processes Worker's Compensation/IOD claims for all staff and Police/Fire personnel, provides accident reports and related information to the Department of Industrial Accidents within the required legal timeframe. Generates documents for weekly payroll as it relates to worker’s compensation.  \n• Manages the various health reimbursement accounts. Educates employees on plans and available options.  \nCoordinates informational emails and memos to employees a","cbCaiiEMavGKSnzK","https://ap.wps.com/l/cbCaiiEMavGKSnzK","pdf",392262,"English","# GENERAL SUMMARY\n# ESSENTIAL FUNCTIONS\n## Benefits enrollment and customer support\n## Open enrollment and plan updates\n## Information packets, website, and onboarding\n## Benefits enrollment fair and teacher orientation\n## Claims resolution relationships\n## Workers’ Compensation and Injured on Duty\n## Health reimbursement accounts\n## Medicare open enrollment\n## COBRA administration\n## Billing, LOA records, and leave processing","[{\"question\":\"What is the main responsibility of the Benefits Coordinator?\",\"answer\":\"The Benefits Coordinator administers and maintains accurate benefits information and provides confidential support for enrollment, plan questions, and related issues for town and school employees and retirees.\"},{\"question\":\"Which key enrollment processes does the role manage?\",\"answer\":\"The role coordinates annual open enrollment, Medicare open enrollment, processes new enrollments, and prepares communications and notices to employees and retirees.\"},{\"question\":\"How does the position handle claims, COBRA, and leave-related administration?\",\"answer\":\"The Coordinator assists with insurance claim resolution, manages the COBRA billing and records process, and administers FMLA, including letters, documentation handling, leave balance calculation, and benefit coordination.\"}]","Town of Wakefield - Benefits Coordinator - Job Description - August 17, 2026 | PDF",1789366629]