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Box 248 Vallecito, CA 95251 Phone: (209)736-2708 [moaningcaverns.com](moaningcaverns.com)  \nPosition Description: Tour Guide  \nRevised: 2/13/2023  \nJob Summary:  \nThis is a seasonal position, with hours increasing and decreasing based on anticipated business levels. Our busy season is between Memorial and Labor Day weekends.  \nUnder the direct supervision of the Cavern Manager and/or Supervisors, a Tour Guide’s main responsibility is conducting guided walking tours that interpret the history and geology of Moaning Caverns in an entertaining and informative manner. In addition to providing excellent customer service while on tour, a Tour Guide also provides that same level of service while assisting with gift shop operations and other attractions. Tour Guides will also be involved with photo sales both in the cavern (as the photographer) and on the surface (printing and selling photos) .  \nPrincipal Duties:  \n• Study, memorization, and presentation of historical, cultural and geological facts ofthe cavern  \n• Using the above-mentioned information, build and deliver an interpretive tour that is conversational, factual and entertaining.  \n• Adapt your tour to the individual needs of your group.  \n• Lead multiple tours per day, of up to 35 guests/groups/schools/scouts (note: sometimes, due to school groups' time constraints, we may extend the number of individuals allowed on a school group tour)  \n• Exercise excellent time management skills in order to stay on-time according to daily tour schedule  \n• Enter sales data for tickets and merchandise into POS system, receive money for transactions and make correct change  \n• Provide exceptional customer service to guests in all aspects of our operation  \n• Perform general housekeeping and upkeep of buildings, grounds, gem panning sluice and restrooms  \n• Stock merchandise, gem bags, food, drinks, etc. in Visitor Center  \n• Professionally and honestly answer questions  \n• Uphold and enforce company policies and procedures with professionalism and courtesy  \n• Assist with opening and closing procedures  \n• Assist guests with Gem Panning activity  \n• Assist guests with Axe Throwing activity  \n• Assist guests with any new activities the Company may introduce during the course of your employment  \n• Use iPad/tablet apps to assist guests with waivers for adventure activities  \n• Use iPad/tablet apps to ring up sales when the regular POS is out of order  \n• Use online booking software to check-in guests and perform basic reservation functions  \n• Use the phone to talk to both guests and staff in other departments  \n• Use two-way radios and intercoms to communicate between the cavern and gift shop as well as between departments and other surface attractions  \n• Assist other departments with tasks, including but not limited to: parking cars, counting/stocking merchandise, assisting maintenance, assisting with online chats and phone calls, etc.  \n• Carry the camera down into the cave and set up camera for Photo Sales in cavern using the directions provided by the person in charge of Photos  \n• Take down the camera at the end of the day following the directions provided by the person in charge of Photos. Carry the camera back up the stairs.  \n• As part of your tour, take photos of guests in the designated location using the Photo Sales camera  \n• Other duties as assigned  \nThe physical demands and work environment of this position constitute ‘heavy work’: 50% or more of the activities involve walking, standing, or climbing; and exerting 25-50 pounds of force occasionally, and/or 10-20 pounds of force occasionally to move objects.  \nEssential Functions/Physical Requirements:  \n• Ability to express or exchange ideas by means of the spoken word to convey detailed and important spoken information and instructions accurately  \n• Ability to speak, read, and write fluently in English in order to communicate both interpretive information and safety rules.  \n• Ability to project voice to be heard by ","cbCaikMki5VBhTAe","https://ap.wps.com/l/cbCaikMki5VBhTAe","pdf",119494,"English","# Job Summary\n## Principal Duties\n## Physical Demands and Work Environment\n## Essential Functions/Physical Requirements\n## Job Specifications/Minimum Requirements","[{\"question\":\"What are the main responsibilities of the Tour Guide?\",\"answer\":\"The Tour Guide leads guided walking tours interpreting Moaning Caverns’ history and geology, provides excellent customer service, and supports gift shop operations and other attractions.\"},{\"question\":\"What duties involve sales and reservations?\",\"answer\":\"The role includes entering ticket and merchandise sales into the POS system, handling correct change, and using online booking software to check in guests and perform basic reservation functions.\"},{\"question\":\"What physical requirements must the Tour Guide meet?\",\"answer\":\"The position involves heavy work, including sustained walking and standing, climbing and using stairs, occasionally lifting or moving objects, and tolerating environmental changes both above and below ground.\"}]","Tour Guide Job Description - Revised 2/13/2023 - Seasonal Position | PDF",1789340887]