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The role supports visitor engagement through observation, discussion, and adaptable content for adults, school children, and families. Additional duties cover ticketing and Gift Shop assistance, collections security and visitor safety, daily opening and logistics, customer service, and participation in required training and special events. 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The description also highlights professional appearance, experience or interest in history and cultural topics, adaptability, basic problem-solving, and physical ability to stand, speak, and climb stairs.","https://schema.org",{"og:url":78,"og:type":120,"og:title":59,"og:site_name":91,"og:description":61},"article",{"robots":122,"canonical":78},"index,follow",{"doc_id":124,"site_id":56},260320,1790234190,{"code":4,"msg":5,"data":127},{"doc_id":124,"user_id":128,"nickname":88,"user_avatar":129,"doc_module":9,"category_id":40,"category_name":41,"doc_title":59,"doc_description":61,"doc_content":130,"file_id":131,"file_url":132,"file_type":133,"file_size":134,"view_count":45,"is_deleted":4,"is_public":9,"is_downloadable":9,"audit_status":9,"page_count":73,"language":135,"language_code":57,"site_id":56,"html_lang":57,"table_of_contents":136,"faqs":137,"seo_title":138,"seo_description":61,"update_tm":139,"read_time":9},687197207639,"https://ap-avatar.wpscdn.com/davatar_a8503ba1806abce46bf441b54a3ca4cd","TOUR GUIDE JOB DESCRIPTION  \nTitle: Woodrow Wilson House Guide  \nDivision: Preservation  \nDepartment: Historic Sites  \nOffice: Woodrow Wilson House  \nSupervisor: Senior Manager of Business and Operations  \nGrade: Hourly OT Status: Non-Exempt Budget Status: Core  \nJOB SUMMARY  \nEach Museum Guide presents The President Woodrow Wilson House and the National Trust for Historic Preservation to the visiting public through guided tours and educational programs to convey a greater understanding of President Woodrow Wilson, his public and private life, and his ideals. Each Guide is also responsible to assist visitors with ticketing and sales in the Gift Shop.  \nDUTIES  \n• Interpret the House, its architecture, landscape or artifacts through interactive experiential tours that encourage visitors to better understand and appreciate the site within historical and contemporary contexts.  \n• Engage visitors in active observation, discussion and synthesis during guided tours.  \n• Respond to different groups of visitors (adults, school children, families) by varying tour content and techniques as appropriate.  \n• Convey the mission of the House and the National Trust for Historic Preservation, including announcing current initiatives and upcoming programs and events.  \n• Assist in providing collections security (building, objects, grounds) and visitor safety, responding calmly and professionally to emergencies and promptly notifying supervisor of incidents or unsafe conditions.  \n• Responsible for the daily opening/set-up/closing duties of the house and public spaces ofthe site for tours, programs and events in accordance with procedures established by the House and the National Trust.  \n• Monitor appearance of common areas in the building and gallery and alert maintenance or management staff as appropriate.  \n• Serve as front desk receptionist, answering and routing incoming calls and greeting and assisting visitors in a professional and courteous manner.  \n• In the Gift Shop, demonstrate product knowledge to assist customers/visitors, whether with shop purchases using register system,  \nquestions, directions or other needs, providing accurate information to the public.  \n• Assist with ticketing and site admissions functions as required.  \n• Re-stock Gift Shop merchandise as needed, helping to maintain an orderly and attractive store and an organized stockroom, including dusting and cleaning as needed.  \n• Provide exceptional customer service to all House guests and interact positively and professionally with all House colleagues.  \n• Accept and secure on-site donations.  \n• Attend all required in-service training sessions and contribute insights drawn from tour experiences and visitor response. Participate actively in training programs and other opportunities in order to expand site knowledge and strengthen interpretive skills.  \n• Assist as needed with educational activities, special events and other additional duties and responsibilities.  \n• Assist with set-up, clean-up and other logistics for programs and special events, as needed.  \n• Assist with the Guide program, including helping with logistics for new guide training, continuing education, as needed.  \nQUALIFICATIONS  \n• Effective and engaging presentation skills, tempered with the ability of succinct expression. Excellent verbal and written communication skills, with ability to speak and read English fluently. Bi-lingual fluency (in English and another language) a plus.  \n• Guides are expected to dress professionally (business casual acceptable, closed-toed shoes required) reflecting museum’s public facing role.  \n• Some experience in public speaking, acting and presenting educational or promotional information to the public or other customer service  \nrole. Previous experience as an educator, guide, tour leader or related role preferred; experience in a museum or historic or cultural setting a plus.  \n• Knowledge of and enthusiasm for history, architecture or other cultural topics","cbCaik9VaqO4cd11","https://ap.wps.com/l/cbCaik9VaqO4cd11","pdf",564511,"English","# Job Summary\n# Duties\n## Visitor Engagement\n## Operations, Safety, and Gift Shop\n# Qualifications\n# Application Instructions","[{\"question\":\"What is the main purpose of the Tour Guide role?\",\"answer\":\"Museum Guides present the President Woodrow Wilson House and the National Trust for Historic Preservation through guided tours and educational programs to deepen understanding of President Woodrow Wilson and his ideals.\"},{\"question\":\"What duties are included beyond leading tours?\",\"answer\":\"The position also assists with ticketing and site admissions, supports Gift Shop operations and customer service, helps with opening and closing logistics, and contributes to collections security and visitor safety.\"},{\"question\":\"What qualifications and skills are required?\",\"answer\":\"Candidates need effective presentation skills and strong verbal and written communication in English, with bilingual fluency as a plus. The description also highlights professional appearance, experience or interest in history and cultural topics, adaptability, basic problem-solving, and physical ability to stand, speak, and climb stairs.\"}]","Tour Guide Job Description - 2025 | PDF",1789340893]