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It provides an overview of change management and the approach that will be used on TMO change initiatives. It is also a supporting guide to the change management roadmap and toolkit that was developed forTMO change initiatives.  \nChange Management Overview (Page 4 to 13)  \nChange Management Overview…………………………………………………….. Pg. 5  \nPurpose of Change Management…………………………………………………… Pg. 6  \nChange Management Guiding Principles…………………………………………... Pg. 7  \nChange Management Framework…………………………………………………… Pg. 8-13  \nTMO Change Management Support……………………………………………….. Pg. 13  \nChange Management Framework – Roadmap & Toolkit (Page 14 to 34)  \nPhase I: Visioning……………………………………………………………………... Pg. 16-18  \nPhase II: Integrated Planning & Design ……………………………………………. Pg. 19-21  \nPhase III: Operational Planning………………………………………….................. Pg. 22-25  \nPhase IV: Pre-Activation……………………………………………………………… Pg. 26-28  \nPhase V: Activation……………………………………………………………………. Pg. 29-31  \nPhase VI: Post Activation……………………………………………………………... Pg. 32-34  \nAppendix (Page 35 to 61)  \nCommunication & Engagement…………………………………….……………….. Pg. 36-44  \nCoaching…………………………..…………………………………………………… Pg. 45-48  \nTraining……………………………………..…………………………………………... Pg. 49-52  \nResistance Management………………………………………………………………Pg. 53-56  \nSponsorship…………………………………………………………………………….. Pg. 57-60  \nContents  \n•  Table of Contents  \n•  Program Terminology  \n•  Change Management Overview  \n• Overview  \n• Purpose  \n• Principles  \n• Framework  \n• Support  \n•  Change Management Roadmap & Toolkit  \n• Phase I: Visioning & Planning  \n• Phase II: Pre  \nActivation  \n• Phase III: Activation  \n• Phase IV: Post Activation  \n• Appendix  \n• Communication & Engagement  \n• Coaching  \n• Training  \n• Resistance Management  \n• Sponsorship  \nProgram Terminology  \nThroughout this document, there will be reference to some new terms, please take some time to familiarize yourself with them.  \n| Term | Description |\n| --- | --- |\n| Service Delivery Organization (SDO) | Refers to one of the seven regional health authorities in Manitoba (IERHA, SH-SS, PMH, NRHA, WRHA, SHand CCMB) . |\n| Guiding Principles | Guiding principles set a standard for behavior and attitude within a workplace. Guiding principles are established to shape the culture of the work environment and ensure that employees understand what is expected. |\n| Framework | A framework is a system of rules that are used to govern a process or decisions. They help ensure that the output of decisions or processes is consistent, of a high standard, and aligned with an organization's principles, values, and goals |\n| Prosci ® | Is a global leader that offers change management solutions including frameworks, process, tools, etc. |\n| Levers | We use the term “lever” because these plans allow us to put effort in one direction to achieve more success in another direction. When we are working on these plans and activities, our goal is not completing activities but leveraging them to drive towards stakeholder adoption and usage. |\n| Provincial Coordinating Services | Refers to one of the workstreams that provide the SDOs with specialized support to enable the implementation of their projects. (E.g. Digital Health, Diagnostic Services, etc. ) |\n\nChange Management Overview  \nConfidential Draft 4  \nWhat is Change Management Overv","cbCaisCgHb9f3lUC","https://ap.wps.com/l/cbCaisCgHb9f3lUC","pdf",1525461,13,58,"English","# Program Terminology\n# Change Management Overview\n## Purpose\n## Principles\n## Framework\n## Support\n# Change Management Roadmap & Toolkit\n## Phase I: Visioning & Planning\n## Phase II: Integrated Planning & Design / Pre-Activation\n## Phase III: Operational Planning / Activation\n## Phase IV: Pre-Activation\n## Phase V: Activation\n## Phase VI: Post Activation\n# Appendix\n## Communication & Engagement\n## Coaching\n## Training\n## Resistance Management\n## Sponsorship","[{\"question\":\"What is the core purpose of change management in this playbook?\",\"answer\":\"It helps people engage, adopt, and use change in their day-to-day work, supporting movement to the new way of working and realizing TMO implementation goals and benefits.\"},{\"question\":\"How does the playbook describe different types of change?\",\"answer\":\"Change is presented on a spectrum, from incremental change to transformational change, with transformational change described as the most complex and most likely for TMO initiatives.\"},{\"question\":\"What are the key support activities included in the roadmap?\",\"answer\":\"The appendix covers communication \\u0026 engagement, coaching, training, resistance management, and sponsorship to drive stakeholder adoption and usage.\"}]","TMO Change Management Playbook - V.3 - Read-First Draft | PDF",1789186267,20]