[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"detail-sidebar-cat-1-en-105":3,"doc-seo-242862-105":53,"doc-detail-242862-en":127},{"code":4,"msg":5,"data":6},0,"success",[7,14,19,24,29,34,39,44,49],{"id":8,"doc_module":9,"doc_module_name":10,"category_name":11,"show_sort_weight":12,"slug":13},11,1,"Template","Presentations",90,"presentations",{"id":15,"doc_module":9,"doc_module_name":10,"category_name":16,"show_sort_weight":17,"slug":18},12,"Resumes",80,"resumes",{"id":20,"doc_module":9,"doc_module_name":10,"category_name":21,"show_sort_weight":22,"slug":23},14,"Invoices",70,"invoices",{"id":25,"doc_module":9,"doc_module_name":10,"category_name":26,"show_sort_weight":27,"slug":28},15,"Posters",60,"posters",{"id":30,"doc_module":9,"doc_module_name":10,"category_name":31,"show_sort_weight":32,"slug":33},16,"Social Media",50,"social-media",{"id":35,"doc_module":9,"doc_module_name":10,"category_name":36,"show_sort_weight":37,"slug":38},17,"Forms",40,"forms",{"id":40,"doc_module":9,"doc_module_name":10,"category_name":41,"show_sort_weight":42,"slug":43},18,"Letters",30,"letters",{"id":45,"doc_module":9,"doc_module_name":10,"category_name":46,"show_sort_weight":47,"slug":48},21,"Paper Templates",5,"papers-templates",{"id":50,"doc_module":9,"doc_module_name":10,"category_name":51,"show_sort_weight":4,"slug":52},158,"General","general-158",{"code":4,"msg":54,"data":55},"ok",{"site_id":56,"language":57,"slug":58,"title":59,"keywords":60,"description":61,"schema_data":62,"social_meta":120,"head_meta":122,"extra_data":124,"updated_unix":126},105,"en","tickets-powerstrata","Tickets - PowerStrata","","PowerStrata Tickets guide explains how to view, create, and manage support tickets within the Power Strata Systems environment. It covers ticket list navigation and viewing individual tickets, including ticket timelines and attachments, plus notification preference setup. The guide then walks through creating tickets from different sources such as messages and calendar items, updating ticket details via the ticket menu, and adding attachments, status updates, events/meetings, notes, checklists, polls, RFQs, and tasks. It also provides editing and deletion procedures for tickets and attachments.",{"@graph":63,"@context":119},[64,80,102],{"@type":65,"itemListElement":66},"BreadcrumbList",[67,71,74,77],{"item":68,"name":69,"@type":70,"position":9},"https://docshare.wps.com","Home","ListItem",{"item":72,"name":10,"@type":70,"position":73},"https://docshare.wps.com/template/",2,{"item":75,"name":36,"@type":70,"position":76},"https://docshare.wps.com/template/forms/",3,{"item":78,"name":59,"@type":70,"position":79},"https://docshare.wps.com/template/tickets-powerstrata/242862/",4,{"url":78,"name":59,"@type":81,"image":82,"author":87,"headline":59,"publisher":90,"fileFormat":93,"inLanguage":57,"description":61,"dateModified":94,"datePublished":95,"encodingFormat":93,"isAccessibleForFree":96,"interactionStatistic":97},"DigitalDocument",{"url":83,"@type":84,"width":85,"height":86},"https://docshare.wps.com/thumbnails/tickets-powerstrata/242862.png","ImageObject",442,249,{"name":88,"@type":89},"Mia  ","Person",{"url":68,"name":91,"@type":92},"DocShare","Organization","application/pdf","2026-10-06","2026-09-12",true,{"@type":98,"interactionType":99,"userInteractionCount":101},"InteractionCounter",{"@type":100},"ViewAction",6,{"@type":103,"mainEntity":104},"FAQPage",[105,111,115],{"name":106,"@type":107,"acceptedAnswer":108},"How do you view the list of tickets in PowerStrata?","Question",{"text":109,"@type":110},"Use the options in the “List of Tickets-Viewing Options” section to browse tickets. Then select the relevant ticket to open its details.","Answer",{"name":112,"@type":107,"acceptedAnswer":113},"What steps are involved in creating a new ticket?",{"text":114,"@type":110},"Create a new ticket via the “How to Create a New Ticket” process, or create one from a message or calendar item using the corresponding instructions.",{"name":116,"@type":107,"acceptedAnswer":117},"How can notifications and ticket updates be managed?",{"text":118,"@type":110},"Set notification preferences in the viewing section, then update tickets through the ticket menu by adding attachments, status updates, events/meetings, notes, checklists, polls, RFQs, and tasks.","https://schema.org",{"og:url":78,"og:type":121,"og:title":59,"og:site_name":91,"og:description":61},"article",{"robots":123,"canonical":78},"index,follow",{"doc_id":125,"site_id":56},242862,1789195750,{"code":4,"msg":5,"data":128},{"doc_id":125,"user_id":129,"nickname":88,"user_avatar":130,"doc_module":9,"category_id":35,"category_name":36,"doc_title":59,"doc_description":61,"doc_content":131,"file_id":132,"file_url":133,"file_type":134,"file_size":135,"view_count":101,"is_deleted":4,"is_public":9,"is_downloadable":9,"audit_status":9,"page_count":136,"language":137,"language_code":57,"site_id":56,"html_lang":57,"table_of_contents":138,"faqs":139,"seo_title":140,"seo_description":61,"update_tm":126,"read_time":141},687207024478,"https://ap-avatar.wpscdn.com/davatar_a8503ba1806abce46bf441b54a3ca4cd","PowerStrata  \nTickets  \nPower Strata Systems Inc .  \n[support@powerstrata.com](support@powerstrata.com)  \nRefer to the “PowerStrata Manuals” section of your Documents library for additional documentation.  \nTo contact us:  \n• Send an email [to](to support@powerstrata.com)[ ](to support@powerstrata.com)[support@powerstrata.com](to support@powerstrata.com)  \n• Send a Message to “Technical Support (PowerStrata)”  \nHow it Works .................................................................................................................................................................... 5  \nThe Problem ................................................................................................................................................................. 6  \nThe Solution.................................................................................................................................................................. 7  \nAbout This Document ............................................................................................................................................... 8  \nViewing Tickets ................................................................................................................................................................ 9  \nHow to View the List of Tickets .......................................................................................................................... 10  \nList of Tickets-Viewing Options .................................................................................................................. 11  \nHow to View an Individual Ticket ...................................................................................................................... 13  \nViewing the Ticket Timeline ............................................................................................................................ 13  \nViewing Ticket Attachments ........................................................................................................................... 15  \nSetting Notification Preferences ................................................................................................................... 15  \nCreating Tickets ............................................................................................................................................................ 16  \nHow to Create a New Ticket................................................................................................................................ 17  \nHow to Create a Ticket from a Message......................................................................................................... 19  \nHow to Create a Ticket from a Calendar Item .............................................................................................. 20  \nUpdating Tickets........................................................................................................................................................... 21  \nHow to Update a Ticket ........................................................................................................................................ 22  \nUsing the Ticket Menu ...................................................................................................................................... 22  \nHow to Link Units & Assets to a Ticket ........................................................................................................... 24  \nHow to Add a Ticket Attachment ...................................................................................................................... 25  \nAdding a Document/Image ............................................................................................................................ 25  \nAdding a Status Update ................................................................................................................................... 26  \nAddi","cbCaioWbzIp2bphG","https://ap.wps.com/l/cbCaioWbzIp2bphG","pdf",2552696,62,"English","# How it Works\n## The Problem\n## The Solution\n## About This Document\n# Viewing Tickets\n## How to View the List of Tickets\n## List of Tickets-Viewing Options\n## How to View an Individual Ticket\n## Viewing the Ticket Timeline\n## Viewing Ticket Attachments\n## Setting Notification Preferences\n# Creating Tickets\n## How to Create a New Ticket\n## How to Create a Ticket from a Message\n## How to Create a Ticket from a Calendar Item\n# Updating Tickets\n## How to Update a Ticket\n## Using the Ticket Menu\n## How to Link Units & Assets to a Ticket\n## How to Add a Ticket Attachment\n## Adding a Document/Image\n## Adding a Status Update\n## Adding an Event or Meeting\n## Adding a Note\n## Adding a Checklist\n## Adding a New Poll\n## Adding an RFQ (Request for Quote)\n## Adding a Task\n## Sending a Message\n# Editing Tickets and Attachments\n## How to Edit a Ticket\n## How to Edit a Ticket Attachment\n# Deleting Tickets and Attachments\n## How to Delete a Ticket\n## How to Delete a Ticket Attachment","[{\"question\":\"How do you view the list of tickets in PowerStrata?\",\"answer\":\"Use the options in the “List of Tickets-Viewing Options” section to browse tickets. Then select the relevant ticket to open its details.\"},{\"question\":\"What steps are involved in creating a new ticket?\",\"answer\":\"Create a new ticket via the “How to Create a New Ticket” process, or create one from a message or calendar item using the corresponding instructions.\"},{\"question\":\"How can notifications and ticket updates be managed?\",\"answer\":\"Set notification preferences in the viewing section, then update tickets through the ticket menu by adding attachments, status updates, events/meetings, notes, checklists, polls, RFQs, and tasks.\"}]","Tickets - PowerStrata | PDF",22]