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It summarizes a research process including surveys, interviews, and focus groups, then highlights key findings that internal communications are functioning while opportunities exist to better share and amplify important information. Recommendations focus on resourcing and tools for communicators, professional development, and processes to help news and information flow more easily between internal 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was the committee tasked with assessing in the report?","Question",{"text":108,"@type":109},"It assessed the current state of internal communications within Duke’s schools, departments and units, with goals including identifying best practices and recommending ways to enhance support and processes for internal communications.","Answer",{"name":111,"@type":106,"acceptedAnswer":112},"How did the committee gather data?",{"text":113,"@type":109},"It built and conducted two surveys for staff/faculty and for communicators, conducted interviews, held committee meetings, ran a focus group, interviewed peer institutions and companies, and reviewed studies and reports on internal communications best practices.",{"name":115,"@type":106,"acceptedAnswer":116},"What do the key findings suggest about internal communications at Duke?",{"text":117,"@type":109},"Internal communications are described as not broken, but the report identifies opportunities to share and amplify important information more 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Schools, Departmentsand Units  \nDecember 2015  \nThe State of Internal Communications in Duke’s Schools, Departments and Units  \nDecember 2015  \nChair  \nLeanora Minai, Office of Communication Services  \nCommittee  \nJill Boy, School of Medicine April Dudash, Office of Communication Services Chris Heltne, Student Affairs Deborah Hill, Trinity College of Arts & Sciences Andrea Martin, Community & Family Medicine Geoffrey Mock, Office of News & Communications Anna Prince, Office of University Development Audrey Ward, Divinity School  \nTable of Contents  \nExecutive Summary.............................................................................................. 2  \nFindings and Recommendations ....................................................................... 5  \nAppendices ............................................................................................................. 21  \nAppendix A:  \nLetter to Committee Members from Kyle Cavanaugh, Mike Schoenfeld  \nand Paul Grantham  \nAppendix B1:  \nStaff and Faculty Survey Results Appendix B2:  \nCommunicator Survey Results  \nAppendix C1:  \nContent Topics by Work Area – Staff and Faculty Survey  \nAppendix C2:  \nFrequency of Channels – Staff and Faculty Survey  \nAppendix D1:  \nExample of Curated Email (e-newsletter)  \nfrom Office of Information Technology  \nAppendix D2:  \nExample of Curated Email (e-newsletter) from Student Affairs  \nAppendix D3:  \nExample of Curated Email (e-newsletter)  \nfrom Community & Family Medicine  \nAppendix E:  \nExample of E-newsletter from Duke Medicine  \nExecutive Summary  \nBackground  \nA committee of communicators from across Duke has worked since January 2015 to assess “the current state of internal communications within Duke’s schools, departments and units.” Charged by Paul Grantham (assistant vice president, Office of Communication Services), Mike Schoenfeld (vice president, Public Affairs and Government Relations) and Kyle Cavanaugh (vice president for Administration), the committee was tasked with:  \nn Identifying best practices  \nn Exploring how central tools might be syndicated or adapted for use within local areas  \nn Recommending ways to enhance the support and process of internal communications within schools, departments and units  \nWhile recommendations in this report may have broader application, the primary audience for the assessment was staff and faculty.  \nThis report presents findings, recommendations and supporting data to Duke communicators and Duke’s senior leadership with the hope that they will be used to further connect staff and faculty with news and information that helps them with their work and personal lives, while engaging them in the university’s mission and priorities.  \nResearch  \nAs part of its assessment, the committee (and its subgroups) met about 25 times and took multiple steps to gather information and data, including:  \nn Consulting with David Jamieson-Drake, director of Institutional Research and assistant vice provost, to build and conduct two surveys — one for staff and faculty (889 respondents), the other for communicators (143 respondents) .  \nn Interviewing 17 Duke communicators, as well as holding a committee meeting with Blyth Morrell of the Office of Marketing & Strategic Communications.  \nn Conducting a focus group with eight Duke employees.  \nn Interviewing two companies and five peer higher education institutions.  \nn Interviewing six services employees.  \nn Taking an introspective look into communication strategies crafted by committee members for their schools, departments and units.  \nn Reviewing various studies and reports on internal communications best practices.  \nSummary of Key Findingsand Best Practices  \nOverall, internal communications within Duke’s schools, departments and units is not broken, but opportunities exist (see full list of findings and recommendations beginning on page 5) to more effectively share and amplify important info","cbCaikf5ew0TwDIp","https://ap.wps.com/l/cbCaikf5ew0TwDIp","pdf",3087034,127,"English","# Executive Summary\n## Background\n## Research\n## Summary of Key Findings and Best Practices\n# Findings and Recommendations\n# Appendices\n## Appendix A\n## Appendix B1 and B2\n## Appendix C1 and C2\n## Appendix D1, D2 and D3\n## Appendix E","[{\"question\":\"What was the committee tasked with assessing in the report?\",\"answer\":\"It assessed the current state of internal communications within Duke’s schools, departments and units, with goals including identifying best practices and recommending ways to enhance support and processes for internal communications.\"},{\"question\":\"How did the committee gather data?\",\"answer\":\"It built and conducted two surveys for staff/faculty and for communicators, conducted interviews, held committee meetings, ran a focus group, interviewed peer institutions and companies, and reviewed studies and reports on internal communications best practices.\"},{\"question\":\"What do the key findings suggest about internal communications at Duke?\",\"answer\":\"Internal communications are described as not broken, but the report identifies opportunities to share and amplify important information more effectively, noting that communicators’ ability and the internal-external boundary may be shaped by resource and time trade-offs.\"}]","The State of Internal Communications in Duke’s Schools, Departments and Units - December 2015 | PDF",1790233487,44]