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The toolkit guides companies to establish and document a grievance handling procedure, communicate it clearly, define appeal authority and response timelines, and ensure confidentiality. It also covers documenting discussions, training supervisors and appointed staff to manage employee feedback, and coordinating with unions where applicable.",{"@graph":63,"@context":118},[64,80,101],{"@type":65,"itemListElement":66},"BreadcrumbList",[67,71,74,77],{"item":68,"name":69,"@type":70,"position":9},"https://docshare.wps.com","Home","ListItem",{"item":72,"name":10,"@type":70,"position":73},"https://docshare.wps.com/template/",2,{"item":75,"name":11,"@type":70,"position":76},"https://docshare.wps.com/template/presentations/",3,{"item":78,"name":59,"@type":70,"position":79},"https://docshare.wps.com/template/the-power-pact-way-of-adopting-the-tripartite-standard-on-grievance-handling-ts-gh/253642/",4,{"url":78,"name":59,"@type":81,"image":82,"author":87,"headline":59,"publisher":90,"fileFormat":93,"inLanguage":57,"description":61,"dateModified":94,"datePublished":95,"encodingFormat":93,"isAccessibleForFree":96,"interactionStatistic":97},"DigitalDocument",{"url":83,"@type":84,"width":85,"height":86},"https://docshare.wps.com/thumbnails/the-power-pact-way-of-adopting-the-tripartite-standard-on-grievance-handling-ts-gh/253642.png","ImageObject",442,249,{"name":88,"@type":89},"Blaney","Person",{"url":68,"name":91,"@type":92},"DocShare","Organization","application/pdf","2026-10-19","2026-09-13",true,{"@type":98,"interactionType":99,"userInteractionCount":8},"InteractionCounter",{"@type":100},"ViewAction",{"@type":102,"mainEntity":103},"FAQPage",[104,110,114],{"name":105,"@type":106,"acceptedAnswer":107},"What is the purpose of The Power PACT Way toolkit for TS GH adoption?","Question",{"text":108,"@type":109},"It equips employers with the knowhow and resources to implement required practices to adopt the Tripartite Standard on Grievance Handling (TS GH).","Answer",{"name":111,"@type":106,"acceptedAnswer":112},"What key elements should a grievance handling procedure include?",{"text":113,"@type":109},"It should define grievance-handler roles and appeal levels, set the first appeal with the immediate supervisor, include a time lag, and allow movement to the next level if no decision is satisfactory.",{"name":115,"@type":106,"acceptedAnswer":116},"How should grievances be administered and documented?",{"text":117,"@type":109},"Employers should create a grievance lodgement form for employees to use, and use a grievance report template for grievance handlers to record outcomes and required follow-up after meetings.","https://schema.org",{"og:url":78,"og:type":120,"og:title":59,"og:site_name":91,"og:description":61},"article",{"robots":122,"canonical":78},"index,follow",{"doc_id":124,"site_id":56},253642,1791480986,{"code":4,"msg":5,"data":127},{"doc_id":124,"user_id":128,"nickname":88,"user_avatar":129,"doc_module":9,"category_id":8,"category_name":11,"doc_title":59,"doc_description":61,"doc_content":130,"file_id":131,"file_url":132,"file_type":133,"file_size":134,"view_count":8,"is_deleted":4,"is_public":9,"is_downloadable":9,"audit_status":9,"page_count":30,"language":135,"language_code":57,"site_id":56,"html_lang":57,"table_of_contents":136,"faqs":137,"seo_title":138,"seo_description":61,"update_tm":139,"read_time":140},1236954677761,"https://us-avatar.wpscdn.com/davatar_994ba38a5ba835b3df7d355c54d3ed8d","THE POWER  \nPACT  \nWAY  \nOf Adopting The Tripartite Standard On Grievance Handling  \nProduced By:  \n[tafep.sg](tafep.sg)  \nAll information in this book is correct as of October 2020. All rights reserved. No part of these contents may be reproduced in any form or by any electronic or mechanical means, including information storage and retrieval systems without permission in writing from the publisher.  \nABOUT  \nTHIS TOOLKIT  \nThe Power PACT Way Of Adopting The Tripartite Standard on Grievance Handling (TS GH) aims to equip and provide employers with the knowhow and resources to easily put in place the required practices to adopt the TS GH.  \nThe practices employers need in order to adopt the TS GH are:  \n1. A grievance handling procedure has  \nbeen put in place for employees to raise grievances and for the employer to conduct proper investigations and respond to the affected persons  \n2. The grievance handling procedure has been clearly communicated to all employees and documented  \n3. The grievance handling procedure states the appropriate authority to hear the appeal and a reasonable period of time for action to be taken  \n4. Discussions are documented and confidentiality of information is observed  \n5. Supervisors and appointed staff are trained to manage employee feedback and grievances, and work with the union if the company is unionised  \nGRIEVANCE HANDLING IMPLEMENTATION ROADMAP  \nut in place a GH Procedure  \ndminister proper Documentation & Processes  \nommunicate the GH Procedure  \nrain Supervisors & Appointed Staff  \nPUT IN PLACE A GRIEVANCE HANDLING PROCEDURE  \nA. Define Grievance in Employee Handbook  \nThe handbook* should have the following:  \n1. Definition of a grievance  \n2. Objective of a grievance process  \n3. Assurance that company takes all grievances seriously & maintains confidentiality  \n4. Assurance that no disciplinary action will be taken against employees who appeal to the superior of the immediate supervisor  \n5. For unionised companies, trade union representative will be involved  \n*In the absence of a handbook, the company may want to include this in other forms: circulars, memo, intranet, etc  \nA sample of the GH Policy can be found on Page 9.  \nB. Develop Grievance Handling Procedure  \nAll grievance handling procedures should include the following features:  \n1. Identify the Grievance Handler roles and set different levels of appeal  \n2. First level of appeal is the immediate supervisor  \n3. Existence of a time lag  \n4. The option of moving to the next level if no decision is satisfactory to both parties  \nA sample of the GH Procedure and Template can be found on Page 10 and 11.  \n5  \nP  \nA  \nC  \nT  \nRESOURCES  \nADMINISTER PROPER DOCUMENTATION & PROCESSES  \nA. Create a Grievance Lodgement Form  \n1. For effective administration, this form is intended for an employee’s usage when lodging a grievance  \n2. Form to be uploaded on the company’s intranet or an easily accessible location such as a common online storage system for e. g. like Cloud, SharePoint, etc.  \nA sample of the Grievance Lodgement Form can be found on Page 12.  \nB. Create a Grievance Report Template  \nThe Grievance Handler should use this form to record the outcome and followup required after meeting the employee  \nA sample of the Grievance Report Template can be found on Page 13.  \n6  \nP  \nA  \nC  \nT  \nRESOURCES  \nCOMMUNICATE THE GRIEVANCE HANDLING PROCEDURE  \nWhat to communicate?  \n1  \nImportance of formalised Policy  \n2  \nGrievances & Complaints are taken seriously  \n3  \nWays Grievance Process is Documented  \n4  \nGrievance Handling Process  \nHow to communicate?  \n\n| Department meetings | Staff\u003Cbr>meetings |  |  |\n| --- | --- | --- | --- |\n| Circulars\u003Cbr>A sample of  the Company Circular / Email  can be found on \u003Cbr>Page 14. | \u003Cbr>WELCOME | | Induction Programme |\n\n7  \nP  \nA  \nC  \nT  \nRESOURCES  \nTRAIN SUPERVISORS & APPOINTED STAFF  \nWays to train Grievance Handlers  \nGrievance Handler  \nBriefing Sessions  \nOn-the-job Training  \nWorks","cbCailoINMaFqMb5","https://ap.wps.com/l/cbCailoINMaFqMb5","pdf",1341889,"English","# About This Toolkit\n# Grievance Handling Implementation Roadmap\n# Put In Place A Grievance Handling Procedure\n## Define Grievance in Employee Handbook\n## Develop Grievance Handling Procedure\n# Administer Proper Documentation & Processes\n## Create a Grievance Lodgement Form\n## Create a Grievance Report Template\n# Communicate The Grievance Handling Procedure\n## What to communicate?\n## How to communicate?\n# Train Supervisors & Appointed Staff\n# Grievance Handling Policy (Sample)\n## Definition of a Grievance\n## Objective of a Grievance Process","[{\"question\":\"What is the purpose of The Power PACT Way toolkit for TS GH adoption?\",\"answer\":\"It equips employers with the knowhow and resources to implement required practices to adopt the Tripartite Standard on Grievance Handling (TS GH).\"},{\"question\":\"What key elements should a grievance handling procedure include?\",\"answer\":\"It should define grievance-handler roles and appeal levels, set the first appeal with the immediate supervisor, include a time lag, and allow movement to the next level if no decision is satisfactory.\"},{\"question\":\"How should grievances be administered and documented?\",\"answer\":\"Employers should create a grievance lodgement form for employees to use, and use a grievance report template for grievance handlers to record outcomes and required follow-up after meetings.\"}]","The Power PACT Way Of Adopting The Tripartite Standard on Grievance Handling (TS GH) | PDF",1789268297,6]