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The book explains Lean enterprise principles and Kaizen characteristics, then walks through end-to-end event work from planning and team formation to logistics, communication, kickoff, current-state documentation, waste identification, root-cause analysis, and implementing and sustaining improvements. 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No part of this book may be reproduced or utilized in any form or by any means, electronic or mechanical, including photocopying, recording, or by any information storage and retrieval system, without permission in writing from the publisher.  \nMost Productivity Press books are available at quantity discounts when purchased in bulk. For more information, contact our Customer Service Department (888-319-5852) . Address all other inquiries to:  \nProductivity Press  \n444 Park Avenue South, 7th Floor New York, NY 10016  \nUnited States of America Telephone: 212-686-5900  \nFax: 212-686-5411  \nE-mail: [info@productivitypress.com](info@productivitypress.com)  \n[ProductivityPress.com](ProductivityPress.com)  \nLibrary of Congress Cataloging-in-Publication Data  \nMartin, Karen.  \nThe Kaizen event planner : achieving rapid improvement in office, service, and technical environments / by Karen Martin and Mike Osterling.  \n[p. cm](p. cm).  \nIncludes index.  \nISBN 978-1-56327-351-3 (alk. paper)  \n1. Organizational effectiveness. 2. Industrial efficiency. 3. Waste minimization.  \n4. Production management. 5. Manufacturing processes. I. Osterling, Mike. II. Title. HD58 .9.M378 2007  \n658.5′ 15—dc22  \n2007032450  \n11 10 09 08 07 5 4 3 2 1  \nC O N T E N T S  \nAcknowledgments iv Preface v  \nIntroduction vii  \nCD Instructions for Use xi  \nPart I Lean and Kaizen: An Overview  \nChapter 1 Lean Enterprise Principles 3  \nChapter 2 Kaizen Characteristics 21  \nPart II Kaizen Event Planning  \nChapter 3 Planning Essentials 33  \nChapter 4 Event Leadership 39  \nChapter 5 Scoping the Event 51  \nChapter 6 Kaizen Team Formation 59  \nChapter 7 Event Logistics 69  \nChapter 8 Pre-event Communication 81  \nChapter 9 Final Preparations 93  \nPart III Kaizen Event Execution  \nChapter 10 Event Structure 101  \nChapter 11 Event Kickoff 107  \nChapter 12 Documenting the Current State 115  \nChapter 13 Identifying Waste and Performing Root Cause Analysis 135  \nChapter 14 Brainstorming and Prioritizing Improvement Options 145  \nChapter 15 Designing and Testing Improvements 155  \nChapter 16 Implementing Improvements 161  \nChapter 17 Event Wrap-Up 169  \nPart IV Beyond the Kaizen Event: Sustaining and Expanding  \nChapter 18 Follow-Up Activities 187  \nChapter 19 Creating a Kaizen Culture 193  \nAppendices  \nAppendix A Lean Terminology 205  \nAppendix B Additional Resources 215  \nIndex 217  \nAbout the Authors 224  \nA C K N O W L E D G M E N T S  \nIf there was ever a cross-functional process, writing a book is it. First and foremost, we thank our employers and clients who have provided the “learning laboratories” in which we could experiment with applying lean principles and tools in nonmanufacturing environments, and test our theories about process design, team dynamics, measurement, and sustainability. A special thank you goes to the clients who pushed us to create the standard work materialson the CD that accompanies this book and one client whose processes provided the analytical need that led to our development of metrics-based process mapping, introduced in Chapter 12. This tool has proven highly effective in identifying and eliminating waste in office, service, and technical environments.  \nWe remain indebted to colleagues with whom we have collaborated, and those who continue to challenge our thinking and deepen our understanding of what the Toyota Production System is really about.  \nA very special thank you goes to Nima Nekoui who transformed our content for the standard work tools into an intuitive and visually pleasing product that far exceeded our expectations.  \nThe team at Productivity Press has been stellar in helping us package our experience into a book. Thanks to Maura May, Michael Sinocchi, Bob Cooper, Ed Hanus, Karen Gaines, and Lara Zoble. Thanks also to Gary Pe","cbCaidkDiGHeUkQO","https://ap.wps.com/l/cbCaidkDiGHeUkQO","pdf",3239650,37,"English","# Acknowledgments\n# Preface\n# Introduction\n# CD Instructions for Use\n# Part I Lean and Kaizen: An Overview\n## Chapter 1 Lean Enterprise Principles\n## Chapter 2 Kaizen Characteristics\n# Part II Kaizen Event Planning\n## Chapter 3 Planning Essentials\n## Chapter 4 Event Leadership\n## Chapter 5 Scoping the Event\n## Chapter 6 Kaizen Team Formation\n## Chapter 7 Event Logistics\n## Chapter 8 Pre-event Communication\n## Chapter 9 Final Preparations\n# Part III Kaizen Event Execution\n## Chapter 10 Event Structure\n## Chapter 11 Event Kickoff\n## Chapter 12 Documenting the Current State\n## Chapter 13 Identifying Waste and Performing Root Cause Analysis\n## Chapter 14 Brainstorming and Prioritizing Improvement Options\n## Chapter 15 Designing and Testing Improvements\n## Chapter 16 Implementing Improvements\n## Chapter 17 Event Wrap-Up\n# Part IV Beyond the Kaizen Event: Sustaining and Expanding\n## Chapter 18 Follow-Up Activities\n## Chapter 19 Creating a Kaizen Culture\n# Appendices\n## Appendix A Lean Terminology\n## Appendix B Additional Resources\n# Index\n# About the Authors","[{\"question\":\"What does the book focus on regarding Kaizen events?\",\"answer\":\"It concentrates on how to plan and execute Kaizen events and how to conduct post-event follow-up to sustain results and expand improvement.\"},{\"question\":\"How are Kaizen events structured from start to finish in the book?\",\"answer\":\"The flow covers planning, leadership, scoping, team formation, logistics and communication, kickoff, documenting the current state, identifying waste with root-cause analysis, and then designing, testing, implementing, and wrapping up improvements.\"},{\"question\":\"What role do sustainment activities play after the event ends?\",\"answer\":\"Follow-up activities and creating a Kaizen culture help ensure improvements persist and that the organization continues expanding lean-based thinking beyond the event.\"}]","The Kaizen Event Planner - Achieving Rapid Improvement in Office, Service, and Technical Environments | PDF",1789151311,13]