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It clarifies key definitions for abusive behavior and noncompliance, specifies delivery methods for warning and termination letters, and limits communication to direct patient contact or certified mail. The procedure sets immediate actions for safety threats, documentation requirements, appeal review steps, and timelines for transfer of care.",{"@graph":63,"@context":119},[64,80,102],{"@type":65,"itemListElement":66},"BreadcrumbList",[67,71,74,77],{"item":68,"name":69,"@type":70,"position":9},"https://docshare.wps.com","Home","ListItem",{"item":72,"name":10,"@type":70,"position":73},"https://docshare.wps.com/template/",2,{"item":75,"name":41,"@type":70,"position":76},"https://docshare.wps.com/template/letters/",3,{"item":78,"name":59,"@type":70,"position":79},"https://docshare.wps.com/template/termination-of-care-policy-and-procedure-warning-and-termination/281459/",4,{"url":78,"name":59,"@type":81,"image":82,"author":87,"headline":59,"publisher":90,"fileFormat":93,"inLanguage":57,"description":61,"dateModified":94,"datePublished":95,"encodingFormat":93,"isAccessibleForFree":96,"interactionStatistic":97},"DigitalDocument",{"url":83,"@type":84,"width":85,"height":86},"https://docshare.wps.com/thumbnails/termination-of-care-policy-and-procedure-warning-and-termination/281459.png","ImageObject",442,249,{"name":88,"@type":89},"Jiven","Person",{"url":68,"name":91,"@type":92},"DocShare","Organization","application/pdf","2026-10-23","2026-09-16",true,{"@type":98,"interactionType":99,"userInteractionCount":101},"InteractionCounter",{"@type":100},"ViewAction",8,{"@type":103,"mainEntity":104},"FAQPage",[105,111,115],{"name":106,"@type":107,"acceptedAnswer":108},"What patient behaviors qualify as abusive behavior under this policy?","Question",{"text":109,"@type":110},"Abusive behavior includes any intentional physical or verbal action that harms or injures, including harassment and manipulative behavior, and it may also include disruptive conduct that interferes with delivering services.","Answer",{"name":112,"@type":107,"acceptedAnswer":113},"How are warning and termination letters delivered to patients for noncompliance?",{"text":114,"@type":110},"Letters regarding noncompliance must be delivered directly to the patient or via certified mail with return receipt requested, and communications must not be delivered through family members or other parties.",{"name":116,"@type":107,"acceptedAnswer":117},"What steps are followed if a patient request an appeal to termination?",{"text":118,"@type":110},"The request is reviewed and considered by the office manager/physician.","https://schema.org",{"og:url":78,"og:type":121,"og:title":59,"og:site_name":91,"og:description":61},"article",{"robots":123,"canonical":78},"index,follow",{"doc_id":125,"site_id":56},281459,1790014281,{"code":4,"msg":5,"data":128},{"doc_id":125,"user_id":129,"nickname":88,"user_avatar":130,"doc_module":9,"category_id":40,"category_name":41,"doc_title":59,"doc_description":61,"doc_content":131,"file_id":132,"file_url":133,"file_type":134,"file_size":135,"view_count":101,"is_deleted":4,"is_public":9,"is_downloadable":9,"audit_status":9,"page_count":76,"language":136,"language_code":57,"site_id":56,"html_lang":57,"table_of_contents":137,"faqs":138,"seo_title":139,"seo_description":61,"update_tm":140,"read_time":9},1099513958607,"https://ap-avatar.wpscdn.com/avatar/100002390cf8733938c?x-image-process=image/resize,m_fixed,w_180,h_180&k=1778829742770036399","TERMINATION OF CARE  \nPOLICY AND PROCEDURE  \nPurpose:  \nTo ensure proper warning and termination procedures related to abusive and/or noncompliant patients.  \nDefinitions:  \nAbusive behavior: Any physical or verbal action that intentionally harms or injures another person or any physical or verbal action with the intent to do such harm. This also includes harassment, manipulative behavior, and other behaviors that can be construed as abusive.  \nNoncompliance: Failure or refusal to conform to or follow rules, regulations, or the advice of another. A patient may be considered noncompliant, for example, if he/she does not adhere to the“Practice Rules” or does not follow his/her prescribed plan of care.  \nPOLICY:  \nShould a patient be considered noncompliant, the staff and/or provider will follow the approved procedures for issuing letters of warning and termination. Letters to the patient regarding noncompliance must be delivered directly to the patient or via certified mail with return receipt requested. Communications are not to be delivered through family members or other parties.  \nShould a patient engage in behavior that is considered to be abusive in nature (verbal or physical), the staff and/or provider may institute approved procedures for immediate termination or defer to approved procedures for issuing letters of warning and termination. We have a zero-tolerance policy toward a client's abusive behavior toward others, including staff or other patients, and visitors. This can also include disrupting the practice facilities that interferes with the ability to deliver services to other patients.  \nReasons for which termination may be initiated:  \n• A patient’s repeated failure to comply with the practice rules including personal conduct  \n• A patient’s repeated failure to make or keep scheduled appointments  \n• A patient’s failure to provide accurate, complete, and current information on health status to the physician or clinical staff  \n• A patient’s repeated failure to comply with their plan of care. Violations may include failure to take medications as prescribed, prescription drug abuse, failure to follow personal health practices (such as diet), and other aspects of the treatment which have been explained to the patient and which are reasonable within the patient's ability to comply  \nPROCEDURE:  \nThe following is intended to help providers, managers, and staff be familiar with the procedures for addressing patient noncompliance and/or dismissal from the practice. Should the patient request an  \nappeal to the termination, the request will be reviewed and considered by the office manager/physician.  \nIncidence of Abusive Behavior:  \nShould a patient engage in behavior that is considered abusive in nature (verbal or physical) and is considered by the provider or staff to warrant immediate termination:  \n• If you at all feel that your safety is threatened, You or have another staff member dial 911 immediately  \n• Notify the office manager immediately  \n• Complete a telephone encounter and gather written statements from all staff who witnessed the event and scan miscellaneous/supporting documents to the patient’s chart  \n• Office manager will discuss a plan of action with the physician(s)  \n• Only after a decision to terminate has been made by the appropriate parties the office manager will send a certified letter to the patient with a return receipt requested  \nA completed termination letter will need and include:  \n• Signature from the provider  \n• Release of Information form  \n• Comment regarding contacting their local medical society or local hospital physician referral service to whom the patient may choose to transfer their care  \nNext steps:  \n• Place a copy of the termination letter in the patient’s record  \n• Patient will be given 30 days to find another provider. Emergent/urgent care during this the 30 day window will be provided  \n• After 30 days from the date of the termination letter, patient will no longer b","cbCaid2UVNhOA9VK","https://ap.wps.com/l/cbCaid2UVNhOA9VK","pdf",95560,"English","# Purpose\n# Definitions\n# Policy\n# Reasons for Termination\n# Procedure\n## Incidence of Abusive Behavior\n## Next Steps","[{\"question\":\"What patient behaviors qualify as abusive behavior under this policy?\",\"answer\":\"Abusive behavior includes any intentional physical or verbal action that harms or injures, including harassment and manipulative behavior, and it may also include disruptive conduct that interferes with delivering services.\"},{\"question\":\"How are warning and termination letters delivered to patients for noncompliance?\",\"answer\":\"Letters regarding noncompliance must be delivered directly to the patient or via certified mail with return receipt requested, and communications must not be delivered through family members or other parties.\"},{\"question\":\"What steps are followed if a patient request an appeal to termination?\",\"answer\":\"The request is reviewed and considered by the office manager/physician.\"}]","Termination of Care Policy and Procedure - Warning and Termination | PDF",1789566294]