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It covers what tenant databases are, the restrictions on database operators and landlords/agents when making a listing, and limits such as a maximum 3-year retention period. The factsheet also explains how tenants can find out whether they are listed, what notices and timeframes apply, available steps to request confirmation and seek access or amendment, and changes to fees for access and background checks.",{"@graph":63,"@context":119},[64,80,102],{"@type":65,"itemListElement":66},"BreadcrumbList",[67,71,74,77],{"item":68,"name":69,"@type":70,"position":9},"https://docshare.wps.com","Home","ListItem",{"item":72,"name":10,"@type":70,"position":73},"https://docshare.wps.com/template/",2,{"item":75,"name":41,"@type":70,"position":76},"https://docshare.wps.com/template/letters/",3,{"item":78,"name":59,"@type":70,"position":79},"https://docshare.wps.com/template/tenants-rights-factsheet-19-tenant-databases/255945/",4,{"url":78,"name":59,"@type":81,"image":82,"author":87,"headline":59,"publisher":90,"fileFormat":93,"inLanguage":57,"description":61,"dateModified":94,"datePublished":95,"encodingFormat":93,"isAccessibleForFree":96,"interactionStatistic":97},"DigitalDocument",{"url":83,"@type":84,"width":85,"height":86},"https://docshare.wps.com/thumbnails/tenants-rights-factsheet-19-tenant-databases/255945.png","ImageObject",442,249,{"name":88,"@type":89},"Lucas Vance","Person",{"url":68,"name":91,"@type":92},"DocShare","Organization","application/pdf","2026-10-25","2026-09-13",true,{"@type":98,"interactionType":99,"userInteractionCount":101},"InteractionCounter",{"@type":100},"ViewAction",13,{"@type":103,"mainEntity":104},"FAQPage",[105,111,115],{"name":106,"@type":107,"acceptedAnswer":108},"What are tenant databases and what information do they hold?","Question",{"text":109,"@type":110},"Tenant databases are run by private companies that gather, store, and share information about tenants. The records relate to a person’s performance as a tenant and are kept separately from credit reporting agencies.","Answer",{"name":112,"@type":107,"acceptedAnswer":113},"When can a landlord or agent list someone on a tenant database?",{"text":114,"@type":110},"A landlord/agent can list only if strict criteria are met, including that the person was a tenant under a residential agreement, the agreement has ended, a breach occurred, and the information is accurate and unambiguous. They must also give the tenant a copy of the information, at least 14 days to respond, and consider any response.",{"name":116,"@type":107,"acceptedAnswer":117},"How can a tenant find out if they are listed and what fees apply?",{"text":118,"@type":110},"If you suspect you are listed, you can write to the landlord/agent for confirmation and contact the database operator to request a free copy of the information held within 14 days. 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This factsheet summarises the law in NSW about tenant databases or ‘blacklists’ kept by privately-owned (usually for profit) database operators, such as TICA. |  |\n| What are tenant databases?\u003Cbr>Tenant databases are run by private companies. They gather, store, and share information about tenants, including residents of land lease communities or residential parks, who are listed as ‘bad tenants’ by real estate agents, landlords, or park operators.\u003Cbr>The records they hold are separate from those kept by credit reporting agencies and serve a different function. They are concerned entirely with a person’s performance as a tenant. Real estate agents, private landlords, park operators and others can subscribe to tenant databases. This allows them to check listings made about tenants by other subscribers and to list information about tenants to these databases.\u003Cbr>What restrictions are there on database listings? | Restrictions on database operators making a listing\u003Cbr>A database operator, or anyone else, must not enter information about a tenant in a database unless:\u003Cbr>• it is at the request of a landlord or landlord’s agent; and\u003Cbr>• the landlord/agent follows the restrictions outlined above in ‘Restrictions on landlords/agents making a listing’\u003Cbr>Limit on period of listing\u003Cbr>A database operator must not keep personal information in its database for more than 3 years.\u003Cbr>Domestic violence\u003Cbr>If you end your tenancy by giving a Domestic Violence Termination Notice (DVTN), you cannot be listed on a tenant database. See Factsheet: Domestic violence and renting.\u003Cbr>How do I find out about a listing on a tenant database? |\n| Restrictions on landlords/agents making a listing\u003Cbr>A landlord/agent can only list information about a person in a tenant database if all of these five criteria are met:\u003Cbr>1. the person was a tenant (or co-tenant) under a residential tenancy agreement;\u003Cbr>2. the residential tenancy agreement has ended;\u003Cbr>3. the person breached the tenancy agreement (for example causing damage or not paying the rent);\u003Cbr>4. because of the breach the person owes more than the bond; or a termination order was made by the NSW Civil and Administrative Tribunal (NCAT);\u003Cbr>5. the information identifies the type of breach and is accurate, complete, and unambiguous.\u003Cbr>Before the landlord/agent can list information about a tenant, they must:\u003Cbr>• give the tenant a copy of the information they want to liston the database (or take other reasonable steps to give them a copy of the information);\u003Cbr>• give the tenant at least 14 days to review the information and respond; and\u003Cbr>• consider any response by the tenant.\u003Cbr>If the landlord/agent fails to do this, they face a fine up to $2,200. In their response a tenant can:\u003Cbr>• object to the entry of the information in the database; or\u003Cbr>• object that the information is inaccurate, incomplete, or ambiguous | If you are leaving a tenancy, it is a good idea to make sure the landlord/agent has an email address or forwarding postal address for you. They are required to let you know if they planto list you on a tenant database (see ‘What restrictions are there on tenant database listings?’ above) .\u003Cbr>When you apply for a tenancy\u003Cbr>If you apply for a tenancy and a landlord/agent finds information about you on a tenant database, they must write to you within 7 days and tell you:\u003Cbr>• that you are listed\u003Cbr>• the details of the landlord/agent who listed you (from whom you can seek a copy of the information)\u003Cbr>• how to contact the database operator to find out what information it holds about you\u003Cbr>• how and in what circumstances you can have the information removed or amended (see ‘amendment or removal of listings’ belo","cbCaijgNwIMjMw3q","https://ap.wps.com/l/cbCaijgNwIMjMw3q","pdf",221803,"English","# Tenant databases\n## Restrictions on database operators making a listing\n## Limit on period of listing\n## Domestic violence and listings\n## Restrictions on landlords/agents making a listing\n## How to find out about a listing\n## Fees and free access to listing information","[{\"question\":\"What are tenant databases and what information do they hold?\",\"answer\":\"Tenant databases are run by private companies that gather, store, and share information about tenants. The records relate to a person’s performance as a tenant and are kept separately from credit reporting agencies.\"},{\"question\":\"When can a landlord or agent list someone on a tenant database?\",\"answer\":\"A landlord/agent can list only if strict criteria are met, including that the person was a tenant under a residential agreement, the agreement has ended, a breach occurred, and the information is accurate and unambiguous. They must also give the tenant a copy of the information, at least 14 days to respond, and consider any response.\"},{\"question\":\"How can a tenant find out if they are listed and what fees apply?\",\"answer\":\"If you suspect you are listed, you can write to the landlord/agent for confirmation and contact the database operator to request a free copy of the information held within 14 days. Since 23 March 2020, tenant databases must provide free access on written request, and fee-free access is reinforced by bans on fees for background checks from October 2024.\"}]","TENANTS RIGHTS FACTSHEET 19 - Tenant Databases | PDF",1789296070]