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The position provides core on-site presence during evening, night, and early-morning hours to ensure safety, security, and secure access, monitors CCTV, and manages entry/exit procedures. Duties include risk assessment participation, emergency escalation, record keeping and confidentiality, property maintenance support, and assistance with benefits, budgeting, skills, and community integration, while following relevant statutory, health & safety, and organizational policies and financial procedures.",{"@graph":63,"@context":118},[64,80,101],{"@type":65,"itemListElement":66},"BreadcrumbList",[67,71,74,77],{"item":68,"name":69,"@type":70,"position":9},"https://docshare.wps.com","Home","ListItem",{"item":72,"name":10,"@type":70,"position":73},"https://docshare.wps.com/template/",2,{"item":75,"name":16,"@type":70,"position":76},"https://docshare.wps.com/template/resumes/",3,{"item":78,"name":59,"@type":70,"position":79},"https://docshare.wps.com/template/tenant-support-worker-housing-concierge-job-description/257710/",4,{"url":78,"name":59,"@type":81,"image":82,"author":87,"headline":59,"publisher":90,"fileFormat":93,"inLanguage":57,"description":61,"dateModified":94,"datePublished":95,"encodingFormat":93,"isAccessibleForFree":96,"interactionStatistic":97},"DigitalDocument",{"url":83,"@type":84,"width":85,"height":86},"https://docshare.wps.com/thumbnails/tenant-support-worker-housing-concierge-job-description/257710.png","ImageObject",442,249,{"name":88,"@type":89},"Lute","Person",{"url":68,"name":91,"@type":92},"DocShare","Organization","application/pdf","2026-10-21","2026-09-13",true,{"@type":98,"interactionType":99,"userInteractionCount":47},"InteractionCounter",{"@type":100},"ViewAction",{"@type":102,"mainEntity":103},"FAQPage",[104,110,114],{"name":105,"@type":106,"acceptedAnswer":107},"What is the main purpose of the Tenant Support Worker / Housing Concierge role?","Question",{"text":108,"@type":109},"To undertake support planning and manage support plans while providing high-quality housing, housing support services, and tenancy support that promote independent living for clients with diverse needs.","Answer",{"name":111,"@type":106,"acceptedAnswer":112},"What responsibilities are required for safety and security on-site?",{"text":113,"@type":109},"Provide on-site presence during evening, night, and early morning hours; supervise building entry and exit; ensure security through CCTV monitoring and physical checks; and take immediate action by contacting emergency services when required.",{"name":115,"@type":106,"acceptedAnswer":116},"What support and practical assistance does the role provide to service users?",{"text":117,"@type":109},"Act as a link worker, implement and review support plans, facilitate access to advocacy services, and offer practical advice on welfare benefits, budgeting, life skills, employment, education, training, and move-on planning.","https://schema.org",{"og:url":78,"og:type":120,"og:title":59,"og:site_name":91,"og:description":61},"article",{"robots":122,"canonical":78},"index,follow",{"doc_id":124,"site_id":56},257710,1790477491,{"code":4,"msg":5,"data":127},{"doc_id":124,"user_id":128,"nickname":88,"user_avatar":129,"doc_module":9,"category_id":15,"category_name":16,"doc_title":59,"doc_description":61,"doc_content":130,"file_id":131,"file_url":132,"file_type":133,"file_size":134,"view_count":47,"is_deleted":4,"is_public":9,"is_downloadable":9,"audit_status":9,"page_count":79,"language":135,"language_code":57,"site_id":56,"html_lang":57,"table_of_contents":136,"faqs":137,"seo_title":138,"seo_description":61,"update_tm":139,"read_time":73},137454149569,"https://ap-avatar.wpscdn.com/davatar_29158cc5080c5b710cf443261637dec0","Job Description  \nJOB TITLE: Tenant Support Worker / Housing Concierge  \nREPORTS TO: Project Manager  \nJOB PURPOSE  \nTo undertake support planning and manage a number of support plans and other relevant duties in support of both the provision of high quality housing and housing support services and tenancy support to promote independent living as appropriate to a variety of client group’s with diverse needs.  \nTo provide on-site presence at the core supported accommodation project during evening, night and early morning hours as required by the needs of the service to ensure the safety and security of the building and occupants and which is also conducive to cohesive neighbour and community relations  \nORGANISATIONAL REPORT LINES  \nReporting Staff: None  \nKEY RESULT AREAS  \n• To provide on-site presence which may include waking night cover and other unsocial hours as required by the service to maintain the safety and security of service users and the building.  \n• To provide a point of contact for the on-call member of staff and ensure that clear and precise information is detailed to the on-call worker.  \n• To supervise entry and exit of the building and ensure access times are adhered to in order to ensure the safety and security of service users.  \n• To actively ensure the security of the building, monitor CCTV and regular physical checks.  \n• In the absence of cleaning staff to carry out cleaning duties of all communal areas and vacant rooms.  \n• To ensure the security and safety of service users, project staff, visitors, contractors, premises and equipment.  \n• When appropriate take immediate action in contacting emergency services and inform the support worker of any details and further action if required.  \n• In conjunction with a support member of staff participate in the risk assessment/management and induction of service users admitted to the service outside office hours  \n• To deliver either high quality housing and housing support services or tenancy support services as per the client group needs.  \n• When undertaking an On-Call duty be available and fit to work if required during the period of the On-Call duty and remain within a maximum of 40 minutes travel time from place of work.  \n• To actively seek to empower service users to gain and maintain control over all aspects of their lives.  \n• To act as a link worker for a specified number of service users. Implement and review support plans facilitating service users to lead the process. Where appropriate, work with service user advocates and/or representatives from other agencies to co-ordinate an integrated support package.  \n• Recognise the service user’s strengths, abilities and skills and seek to encourage their development and use.  \n• Offer practical advice and assistance on issues such as welfare benefits, budgeting, life skills, employment, education, training and move-on.  \n• In line with the support plans and the aims ofthe service, plan and prepare with service users in preparation to move to independent living or other appropriate support services as required.  \n• Assist the service user to access activities and facilities within the community where that meets the goals jointly identified in the support plans.  \n• Facilitate service user access to advocacy services and where agreed, act as an advocate on their behalf in relation to issues identified in the support plan.  \n• To develop the knowledge and ability to work within the statutory framework relevant to the client group.  \n• To implement and adhere to Gap Supported Housing’s policies and procedures.  \n• Perform to Gap Supported Housing’s standards and policies on housing/tenancy management and support e.g. identifying and upholding service user tenancy rights and striving to maintain good relationships within the neighbourhood.  \n• To maintain clear and accurate records of work practice within established record keeping and confidentiality policies.  \n• To implement and adhere to policy and pra","cbCairx4vOUOFbvc","https://ap.wps.com/l/cbCairx4vOUOFbvc","pdf",144389,"English","# Job Description\n## Role Overview\n## Key Result Areas","[{\"question\":\"What is the main purpose of the Tenant Support Worker / Housing Concierge role?\",\"answer\":\"To undertake support planning and manage support plans while providing high-quality housing, housing support services, and tenancy support that promote independent living for clients with diverse needs.\"},{\"question\":\"What responsibilities are required for safety and security on-site?\",\"answer\":\"Provide on-site presence during evening, night, and early morning hours; supervise building entry and exit; ensure security through CCTV monitoring and physical checks; and take immediate action by contacting emergency services when required.\"},{\"question\":\"What support and practical assistance does the role provide to service users?\",\"answer\":\"Act as a link worker, implement and review support plans, facilitate access to advocacy services, and offer practical advice on welfare benefits, budgeting, life skills, employment, education, training, and move-on planning.\"}]","Tenant Support Worker - Housing Concierge - Job Description | PDF",1789316013]