[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"detail-sidebar-cat-1-en-105":3,"doc-seo-281732-105":53,"doc-detail-281732-en":127},{"code":4,"msg":5,"data":6},0,"success",[7,14,19,24,29,34,39,44,49],{"id":8,"doc_module":9,"doc_module_name":10,"category_name":11,"show_sort_weight":12,"slug":13},11,1,"Template","Presentations",90,"presentations",{"id":15,"doc_module":9,"doc_module_name":10,"category_name":16,"show_sort_weight":17,"slug":18},12,"Resumes",80,"resumes",{"id":20,"doc_module":9,"doc_module_name":10,"category_name":21,"show_sort_weight":22,"slug":23},14,"Invoices",70,"invoices",{"id":25,"doc_module":9,"doc_module_name":10,"category_name":26,"show_sort_weight":27,"slug":28},15,"Posters",60,"posters",{"id":30,"doc_module":9,"doc_module_name":10,"category_name":31,"show_sort_weight":32,"slug":33},16,"Social Media",50,"social-media",{"id":35,"doc_module":9,"doc_module_name":10,"category_name":36,"show_sort_weight":37,"slug":38},17,"Forms",40,"forms",{"id":40,"doc_module":9,"doc_module_name":10,"category_name":41,"show_sort_weight":42,"slug":43},18,"Letters",30,"letters",{"id":45,"doc_module":9,"doc_module_name":10,"category_name":46,"show_sort_weight":47,"slug":48},21,"Paper Templates",5,"papers-templates",{"id":50,"doc_module":9,"doc_module_name":10,"category_name":51,"show_sort_weight":4,"slug":52},158,"General","general-158",{"code":4,"msg":54,"data":55},"ok",{"site_id":56,"language":57,"slug":58,"title":59,"keywords":60,"description":61,"schema_data":62,"social_meta":120,"head_meta":122,"extra_data":124,"updated_unix":126},105,"en","template-letter-notice-of-default-repairreplacement-faulty-product","Template letter - notice of default repair/replacement faulty product","","Template letter from the European Consumer Centre for notifying a seller of default regarding repair or replacement of a faulty product. The letter sets out the purchase details, explains that the product does not meet fitness-for-purpose prerequisites, and grants one final 14-day opportunity to provide a suitable solution. If no response is received, it outlines subsequent legal steps, including complaint submission to the European Consumer Centre, escalation to relevant authorities, and referral to disputes bodies or court.",{"@graph":63,"@context":119},[64,80,102],{"@type":65,"itemListElement":66},"BreadcrumbList",[67,71,74,77],{"item":68,"name":69,"@type":70,"position":9},"https://docshare.wps.com","Home","ListItem",{"item":72,"name":10,"@type":70,"position":73},"https://docshare.wps.com/template/",2,{"item":75,"name":41,"@type":70,"position":76},"https://docshare.wps.com/template/letters/",3,{"item":78,"name":59,"@type":70,"position":79},"https://docshare.wps.com/template/template-letter-notice-of-default-repairreplacement-faulty-product/281732/",4,{"url":78,"name":59,"@type":81,"image":82,"author":87,"headline":59,"publisher":90,"fileFormat":93,"inLanguage":57,"description":61,"dateModified":94,"datePublished":95,"encodingFormat":93,"isAccessibleForFree":96,"interactionStatistic":97},"DigitalDocument",{"url":83,"@type":84,"width":85,"height":86},"https://docshare.wps.com/thumbnails/template-letter-notice-of-default-repairreplacement-faulty-product/281732.png","ImageObject",442,249,{"name":88,"@type":89},"Aditya","Person",{"url":68,"name":91,"@type":92},"DocShare","Organization","application/pdf","2026-10-26","2026-09-16",true,{"@type":98,"interactionType":99,"userInteractionCount":101},"InteractionCounter",{"@type":100},"ViewAction",13,{"@type":103,"mainEntity":104},"FAQPage",[105,111,115],{"name":106,"@type":107,"acceptedAnswer":108},"What is the purpose of this template letter?","Question",{"text":109,"@type":110},"It informs the company of a default situation and provides one final opportunity to repair or replace a faulty product, based on the purchase contract.","Answer",{"name":112,"@type":107,"acceptedAnswer":113},"What deadline does the buyer request in the letter?",{"text":114,"@type":110},"The buyer requests a suitable solution within 14 days from the date of the letter/email.",{"name":116,"@type":107,"acceptedAnswer":117},"What legal steps can be taken if there is no response?",{"text":118,"@type":110},"If no response is received within the 14-day period, the buyer can submit a complaint to the European Consumer Centre, forward it to the supervisory body (ACM), and, if unresolved, refer the matter to a disputes committee or the Court, with costs charged to the seller.","https://schema.org",{"og:url":78,"og:type":121,"og:title":59,"og:site_name":91,"og:description":61},"article",{"robots":123,"canonical":78},"index,follow",{"doc_id":125,"site_id":56},281732,1790750590,{"code":4,"msg":5,"data":128},{"doc_id":125,"user_id":129,"nickname":88,"user_avatar":130,"doc_module":9,"category_id":40,"category_name":41,"doc_title":59,"doc_description":61,"doc_content":131,"file_id":132,"file_url":133,"file_type":134,"file_size":135,"view_count":101,"is_deleted":4,"is_public":9,"is_downloadable":9,"audit_status":9,"page_count":73,"language":136,"language_code":57,"site_id":56,"html_lang":57,"table_of_contents":137,"faqs":138,"seo_title":139,"seo_description":61,"update_tm":140,"read_time":9},962085564549,"https://ap-avatar.wpscdn.com/davatar_085a072bc5b1113ac321206ff7593b45","Template letter ECC: notice of default repair/replacement faulty product  \nThis is a template letter of the European Consumer Centre. This letter serves as guidance and can be easily adapted to reflect your personal situation. This is your own responsibility.  \nSend the letter by email and if necessary by post. Keep a copy for your records.  \n\u003Cyour name>\u003Caddress>\u003Cpostcode and place>\u003Cemail>  \nTo  \n\u003Cname>  \n\u003Caddress>\u003Cpostcode and place>  \n\u003Cplace, date>  \nReference: \u003Corder number>  \nSubject: notice of default \u003Crepair/replacement> faulty product  \nDear Sir, Madam,  \nOn \u003Cdate of purchase> , I made an \u003Conline> purchase from your company ‘\u003Cname of company>’, a \u003Cname of product> for the sum of € \u003Center the total amount here> . The product does not fulfil all prerequisites to be fit for purpose.  \nLast opportunity for repair or replacement  \nIn my \u003Cletter/email> of \u003Cdate>, I requested you to offer a solution for this issue. To date, I have not received \u003Ca proposal/any response> from you. This \u003Cletter/email> serves to give you one last opportunity to fulfil your obligations pursuant to this purchase contract.  \nI request you to offer a suitable solution within 14 days of the date in this \u003Cletter/email> . This can either be through repair or replacement of the \u003Cname of product> .  \nLegal steps  \nIf I do not receive a response from you within the above period of 14 days, I will submit a complaint to the European Consumer Centre. I will also forward the complaint to the Supervisory Body, the Netherlands Consumer and Market Authority (ACM) . If this does not result in a solution, I will submit the issue to the disputes committee or the Court. The expenses involved will be charged to you. I hope we can settle this matter without recourse to such measures.  \nI await your response.  \nWith kind regards,  \n\u003CYour name and signature>  \nAttachment(s)  \n􀁸 Copy: payment receipt for item  \n􀁸 Copy of previous correspondence, if any  \n􀁸 Copy of general terms and conditions, if any  \n􀁸 Pictures of faulty product (if applicable)","cbCaiqKlzStZeZox","https://ap.wps.com/l/cbCaiqKlzStZeZox","pdf",201777,"English","# Template letter: notice of default repair/replacement faulty product\n## Purchase details and issue statement\n## Last opportunity for repair or replacement\n## Legal steps and next actions\n## Closing, attachments, and copies","[{\"question\":\"What is the purpose of this template letter?\",\"answer\":\"It informs the company of a default situation and provides one final opportunity to repair or replace a faulty product, based on the purchase contract.\"},{\"question\":\"What deadline does the buyer request in the letter?\",\"answer\":\"The buyer requests a suitable solution within 14 days from the date of the letter/email.\"},{\"question\":\"What legal steps can be taken if there is no response?\",\"answer\":\"If no response is received within the 14-day period, the buyer can submit a complaint to the European Consumer Centre, forward it to the supervisory body (ACM), and, if unresolved, refer the matter to a disputes committee or the Court, with costs charged to the seller.\"}]","Template letter - notice of default repair/replacement faulty product | PDF",1789567786]