[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"detail-sidebar-cat-1-en-105":3,"doc-seo-172840-105":53,"doc-detail-172840-en":126},{"code":4,"msg":5,"data":6},0,"success",[7,14,19,24,29,34,39,44,49],{"id":8,"doc_module":9,"doc_module_name":10,"category_name":11,"show_sort_weight":12,"slug":13},11,1,"Template","Presentations",90,"presentations",{"id":15,"doc_module":9,"doc_module_name":10,"category_name":16,"show_sort_weight":17,"slug":18},12,"Resumes",80,"resumes",{"id":20,"doc_module":9,"doc_module_name":10,"category_name":21,"show_sort_weight":22,"slug":23},14,"Invoices",70,"invoices",{"id":25,"doc_module":9,"doc_module_name":10,"category_name":26,"show_sort_weight":27,"slug":28},15,"Posters",60,"posters",{"id":30,"doc_module":9,"doc_module_name":10,"category_name":31,"show_sort_weight":32,"slug":33},16,"Social Media",50,"social-media",{"id":35,"doc_module":9,"doc_module_name":10,"category_name":36,"show_sort_weight":37,"slug":38},17,"Forms",40,"forms",{"id":40,"doc_module":9,"doc_module_name":10,"category_name":41,"show_sort_weight":42,"slug":43},18,"Letters",30,"letters",{"id":45,"doc_module":9,"doc_module_name":10,"category_name":46,"show_sort_weight":47,"slug":48},21,"Paper Templates",5,"papers-templates",{"id":50,"doc_module":9,"doc_module_name":10,"category_name":51,"show_sort_weight":4,"slug":52},158,"General","general-158",{"code":4,"msg":54,"data":55},"ok",{"site_id":56,"language":57,"slug":58,"title":59,"keywords":60,"description":61,"schema_data":62,"social_meta":119,"head_meta":121,"extra_data":123,"updated_unix":125},105,"en","template-3-formal-complaint-to-the-builder","Template 3 - Formal Complaint to the Builder","","This formal complaint template is written to a builder to raise concerns about a property and trigger the complaints process. It includes placeholders for the builder’s contact details, the property address, the date of the first notification, specific reasons for dissatisfaction, and the requested resolution. 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Add the reasons for dissatisfaction and what resolution you want.","Answer",{"name":111,"@type":106,"acceptedAnswer":112},"How does the letter expect the builder to respond?",{"text":113,"@type":109},"The builder is asked to provide a final written response. If no response is received within 30 days, further help or dispute steps may be considered.",{"name":115,"@type":106,"acceptedAnswer":116},"What actions can be taken if the builder does not resolve the issue?",{"text":117,"@type":109},"If the builder does not respond within 30 days or if the response is unsatisfactory, the complainant may ask NHBC for help under their resolution service or pursue the dispute another way.","https://schema.org",{"og:url":78,"og:type":120,"og:title":59,"og:site_name":91,"og:description":61},"article",{"robots":122,"canonical":78},"index,follow",{"doc_id":124,"site_id":56},172840,1788297039,{"code":4,"msg":5,"data":127},{"doc_id":124,"user_id":128,"nickname":88,"user_avatar":129,"doc_module":9,"category_id":40,"category_name":41,"doc_title":59,"doc_description":61,"doc_content":130,"file_id":131,"file_url":132,"file_type":133,"file_size":134,"view_count":15,"is_deleted":4,"is_public":9,"is_downloadable":9,"audit_status":9,"page_count":9,"language":135,"language_code":57,"site_id":56,"html_lang":57,"table_of_contents":136,"faqs":137,"seo_title":138,"seo_description":61,"update_tm":125,"read_time":4},687207020761,"https://ap-avatar.wpscdn.com/davatar_155a257f0dc6eb9ab79c44ca47cae57d","Email to: [enter the builder’s email address here]\n[enter the builder’s name here]\n[enter the builder’s address here]\n[enter today’s date here]\nDear Sir or Madam\nFormal complaint\nProperty address: [enter the property’s address here]\nThis is a formal complaint in line with your complaints process.\nI wrote to you on [enter the date of your first letter] to notify you about concerns I have with my property.\nThe issues are as follows:\nReasons for my dissatisfaction\n[explain why you’re dissatisfied with the builder here (for example, this could be because they haven’t responded to your previous letters, they’ve provided poor service, they’ve refused to take any action, or you think the work they’ve carried out is unsatisfactory)]\nHow I would like this resolved\n[explain what you would like the builder to do here]\nI hope we can reach a satisfactory outcome. However, if you don’t respond to my formal complaint within 30 days or if I’m unhappy with your response, I may consider asking NHBC for help under their resolution service or I may pursue my dispute another way.\nI look forward to receiving your final written response.\nYours faithfully\n[enter your name here]","cbCailyo9aVabbx8","https://ap.wps.com/l/cbCailyo9aVabbx8","docx",35902,"English","# Formal complaint\n## Property details and complaint timeline\n## Reasons for dissatisfaction\n## Requested resolution and next steps","[{\"question\":\"What information should be provided in this formal complaint letter to the builder?\",\"answer\":\"Include the builder’s email/name/address, today’s date, the property address, and the date of your first letter. Add the reasons for dissatisfaction and what resolution you want.\"},{\"question\":\"How does the letter expect the builder to respond?\",\"answer\":\"The builder is asked to provide a final written response. If no response is received within 30 days, further help or dispute steps may be considered.\"},{\"question\":\"What actions can be taken if the builder does not resolve the issue?\",\"answer\":\"If the builder does not respond within 30 days or if the response is unsatisfactory, the complainant may ask NHBC for help under their resolution service or pursue the dispute another way.\"}]","Template 3 - Formal Complaint to the Builder | DOCX"]