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It emphasizes consumer protection efforts through complaint handling, actions against number misuse, and coordination under the EU Digital Services Act.",{"@graph":14,"@context":73},[15,34,56],{"@type":16,"itemListElement":17},"BreadcrumbList",[18,23,27,31],{"item":19,"name":20,"@type":21,"position":22},"https://docshare.wps.com","Home","ListItem",1,{"item":24,"name":25,"@type":21,"position":26},"https://docshare.wps.com/template/","Template",2,{"item":28,"name":29,"@type":21,"position":30},"https://docshare.wps.com/template/general/","General",3,{"item":32,"name":10,"@type":21,"position":33},"https://docshare.wps.com/template/telecoms-annual-report-2024-foreword-contents/565745/",4,{"url":32,"name":10,"@type":35,"image":36,"author":41,"headline":10,"publisher":44,"fileFormat":47,"inLanguage":8,"description":12,"dateModified":48,"datePublished":49,"encodingFormat":47,"isAccessibleForFree":50,"interactionStatistic":51},"DigitalDocument",{"url":37,"@type":38,"width":39,"height":40},"https://docshare.wps.com/thumbnails/telecoms-annual-report-2024-foreword-contents/565745.png","ImageObject",442,249,{"name":42,"@type":43},"Guten tag","Person",{"url":19,"name":45,"@type":46},"DocShare","Organization","application/pdf","2026-10-28","2026-10-13",true,{"@type":52,"interactionType":53,"userInteractionCount":55},"InteractionCounter",{"@type":54},"ViewAction",7,{"@type":57,"mainEntity":58},"FAQPage",[59,65,69],{"name":60,"@type":61,"acceptedAnswer":62},"What key digital infrastructure development is reported for 2024?","Question",{"text":63,"@type":64},"The number of homes passed by fibre to the home/building (FTTH/FTTB) increased in 2024 to 21.8 million.","Answer",{"name":66,"@type":61,"acceptedAnswer":67},"How did complaints about number misuse change in 2024?",{"text":68,"@type":64},"In 2024, 154,624 complaints were received about number misuse, nearly 10,000 more than the previous year.",{"name":70,"@type":61,"acceptedAnswer":71},"What actions were taken to combat illegal or harmful telecom behaviour?",{"text":72,"@type":64},"The report notes cutting off around 6,500 telephone numbers and issuing bans for around 1,100 numbers, supported by the complaints service and EU Digital Services Act coordination.","https://schema.org",{"og:url":32,"og:type":75,"og:title":10,"og:site_name":45,"og:description":12},"article",{"robots":77,"canonical":32},"index,follow",{"doc_id":79,"site_id":7},565745,1792122431,{"code":4,"msg":82,"data":83},"success",[84,89,94,99,104,109,114,119,124],{"id":85,"doc_module":22,"doc_module_name":25,"category_name":86,"show_sort_weight":87,"slug":88},11,"Presentations",90,"presentations",{"id":90,"doc_module":22,"doc_module_name":25,"category_name":91,"show_sort_weight":92,"slug":93},12,"Resumes",80,"resumes",{"id":95,"doc_module":22,"doc_module_name":25,"category_name":96,"show_sort_weight":97,"slug":98},14,"Invoices",70,"invoices",{"id":100,"doc_module":22,"doc_module_name":25,"category_name":101,"show_sort_weight":102,"slug":103},15,"Posters",60,"posters",{"id":105,"doc_module":22,"doc_module_name":25,"category_name":106,"show_sort_weight":107,"slug":108},16,"Social Media",50,"social-media",{"id":110,"doc_module":22,"doc_module_name":25,"category_name":111,"show_sort_weight":112,"slug":113},17,"Forms",40,"forms",{"id":115,"doc_module":22,"doc_module_name":25,"category_name":116,"show_sort_weight":117,"slug":118},18,"Letters",30,"letters",{"id":120,"doc_module":22,"doc_module_name":25,"category_name":121,"show_sort_weight":122,"slug":123},21,"Paper Templates",5,"papers-templates",{"id":125,"doc_module":22,"doc_module_name":25,"category_name":29,"show_sort_weight":4,"slug":126},158,"general-158",{"code":4,"msg":82,"data":128},{"doc_id":79,"user_id":129,"nickname":42,"user_avatar":130,"doc_module":22,"category_id":125,"category_name":29,"doc_title":10,"doc_description":12,"doc_content":131,"file_id":132,"file_url":133,"file_type":134,"file_size":135,"view_count":55,"is_deleted":4,"is_public":22,"is_downloadable":22,"audit_status":22,"page_count":136,"language":137,"language_code":8,"site_id":7,"html_lang":8,"table_of_contents":138,"faqs":139,"seo_title":140,"seo_description":12,"update_tm":141,"read_time":142},687212321768,"https://ap-avatar.wpscdn.com/avatar/a0010bdbe886d2fe77?x-image-process=image/resize,m_fixed,w_180,h_180&k=1789897067658708522","2024  \nTelecoms  \nAnnual Report  \nForeword  \nDear Reader,  \nLast year was yet another eventful year. Much of the news from around the world has been unsettling for many of us, and the situation does not seem to be easing.  \nThis is the place for good news, though, where I am proud to tell you about the Bundesnetzagentur’s achievements. Let me mention just two of our activities in 2024 that will hopefully make you want to read on.  \nLast year we announced that we would betaking on the role of Digital Services Coordinator (DSC), and on 15 May 2024 we assumed  \nthis responsibility and became the central supervisory body for digital platforms in Germany. We have always traditionally had oversight of analogue networks. But there is more to modern infrastructure today, with data services and online platforms. We communicate online, we shop online, and we want to have safe products. Unfortunately, though, some of the content that appears online is illegal and even criminal. The aim of the EU’s Digital Services Act (DSA) is to stop this happening. The work of our motivated and experienced staff involves building up contacts with neighbouring DSCs, supporting the European Commission and establishing infrastructure here in Germany. It also involves liaising with media authorities, data protection authorities and the Bundeskriminalamt. Our work will play an important part in putting a stop to illegal content, goods and services online.  \nIllegal behaviour remains a major issue in traditional telecommunications segments as well. In 2024 we received 154,624 complaints about number misuse, which was nearly 10,000 more than the year before. Each and every case has a victim, with members of the public being tricked and losing money. Once again, most of the complaints – this year about 60% – were about unwanted messages. Family emergency scams are still very popular among fraudsters, alongside costly call queues, fake hotlines and number manipulation. As part of our efforts to combat number misuse, we cut off around 6,500 telephone numbers. We also issued bans for around 1,100 numbers to prevent the collection of charges billed to consumers when, for instance, hackers cracked their routers or telephone systems and ran up costs for calls.  \nThe measures we take are effective, but we can only act if consumers actually get in touch and tell us about the fraud. Thanks to our complaints service, this flow of information works well. And we are quietly confident that it will stay this way in the future, too.  \nKlaus Müller,  \nPresident of the Bundesnetzagentur  \nContents  \nMarket trends  ............................................... 6  \nInternet and digitalisation  ................................... 34  \nConsumer protection and advice  ............................. 50  \nRulings, activities and proceedings  ........................... 72  \nInternational cooperation  ..................................106  \nTasks and organisation  .....................................122  \nPublisher’s details  ......................................... 129  \nMarket trends  \n7  \nThe number of homes passed by fibre to the home/fibre to the building (FTTH/FTTB) increased in 2024 by 3.9mn against the previous year to reach 21.8mn.  \nThe volume of data transmitted on the basis of broadband connections in fixed networks continues to increase, with 149bn GB used overall in 2024. Mobile data volumes likewise continue to grow, reaching 9,592mn GB in 2024, up from 9,118mn GB in 2023.  \nTelecommunications markets as a whole  \nExternal revenue  \nAccording to the Bundesnetzagentur’s preliminary calculations, external revenue in the German telecommunications market increased to €61. 1bn in 2024, a year-on-year increase of 2. 2%(2023: €59.8bn). This continues the upward trend seen throughout the previous years.  \nDeutsche Telekom AG saw its external revenue rise in 2024 by 6.6% against the previous year to €27.4bn. The external revenue of competitors is projected to decrease by 1. 2","cbCaib7qQugHuTed","https://ap.wps.com/l/cbCaib7qQugHuTed","pdf",2348209,130,"English","# Foreword\n## Market trends\n## Internet and digitalisation\n## Consumer protection and advice\n## Rulings, activities and proceedings\n## International cooperation\n## Tasks and organisation\n## Publisher’s details","[{\"question\":\"What key digital infrastructure development is reported for 2024?\",\"answer\":\"The number of homes passed by fibre to the home/building (FTTH/FTTB) increased in 2024 to 21.8 million.\"},{\"question\":\"How did complaints about number misuse change in 2024?\",\"answer\":\"In 2024, 154,624 complaints were received about number misuse, nearly 10,000 more than the previous year.\"},{\"question\":\"What actions were taken to combat illegal or harmful telecom behaviour?\",\"answer\":\"The report notes cutting off around 6,500 telephone numbers and issuing bans for around 1,100 numbers, supported by the complaints service and EU Digital Services Act coordination.\"}]","Telecoms Annual Report 2024 - Foreword - Contents | PDF",1791857549,46]