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The position oversees shift staffing, scheduling, equipment readiness for 911 and radio/CAD systems, and minor communications repairs. It includes performance management, training support, corrective action coordination, statistical analysis, and assistance with policy/procedure and strategic plan goals. Key requirements include emergency communications experience, NCIC certification, APCO certification within six months, and strong communication, computer, and reasoning skills.",{"@graph":63,"@context":118},[64,80,101],{"@type":65,"itemListElement":66},"BreadcrumbList",[67,71,74,77],{"item":68,"name":69,"@type":70,"position":9},"https://docshare.wps.com","Home","ListItem",{"item":72,"name":10,"@type":70,"position":73},"https://docshare.wps.com/template/",2,{"item":75,"name":16,"@type":70,"position":76},"https://docshare.wps.com/template/resumes/",3,{"item":78,"name":59,"@type":70,"position":79},"https://docshare.wps.com/template/tele-communicator-ii-shift-leader-job-description/258370/",4,{"url":78,"name":59,"@type":81,"image":82,"author":87,"headline":59,"publisher":90,"fileFormat":93,"inLanguage":57,"description":61,"dateModified":94,"datePublished":95,"encodingFormat":93,"isAccessibleForFree":96,"interactionStatistic":97},"DigitalDocument",{"url":83,"@type":84,"width":85,"height":86},"https://docshare.wps.com/thumbnails/tele-communicator-ii-shift-leader-job-description/258370.png","ImageObject",442,249,{"name":88,"@type":89},"Aria","Person",{"url":68,"name":91,"@type":92},"DocShare","Organization","application/pdf","2026-10-21","2026-09-13",true,{"@type":98,"interactionType":99,"userInteractionCount":79},"InteractionCounter",{"@type":100},"ViewAction",{"@type":102,"mainEntity":103},"FAQPage",[104,110,114],{"name":105,"@type":106,"acceptedAnswer":107},"What is the general purpose of the Tele Communicator II Shift Leader role?","Question",{"text":108,"@type":109},"The role serves as a working supervisor, combining shift dispatch call-taking and dispatching duties with directing and supervising subordinate staff.","Answer",{"name":111,"@type":106,"acceptedAnswer":112},"What are the essential job functions on an assigned shift?",{"text":113,"@type":109},"The position oversees day-to-day shift operations, maintains compliance with policies and staffing levels, creates scheduling and seating rosters, and ensures payroll/time-off submissions are completed timely.",{"name":115,"@type":106,"acceptedAnswer":116},"What certifications and licenses are required?",{"text":117,"@type":109},"The role requires an Oklahoma Driver’s License and NCIC, with tele communicators maintaining certifications and obtaining APCO certification within six months of employment.","https://schema.org",{"og:url":78,"og:type":120,"og:title":59,"og:site_name":91,"og:description":61},"article",{"robots":122,"canonical":78},"index,follow",{"doc_id":124,"site_id":56},258370,1790449946,{"code":4,"msg":5,"data":127},{"doc_id":124,"user_id":128,"nickname":88,"user_avatar":129,"doc_module":9,"category_id":15,"category_name":16,"doc_title":59,"doc_description":61,"doc_content":130,"file_id":131,"file_url":132,"file_type":133,"file_size":134,"view_count":79,"is_deleted":4,"is_public":9,"is_downloadable":9,"audit_status":9,"page_count":76,"language":135,"language_code":57,"site_id":56,"html_lang":57,"table_of_contents":136,"faqs":137,"seo_title":138,"seo_description":61,"update_tm":139,"read_time":9},2336464648322,"https://ap-avatar.wpscdn.com/avatar/2200025388227c56fec?_k=1778556882303663488","TULSA COUNTY  \nJOB DESCRIPTION  \nJob Title: Tele communicator II Shift Leader  \nDepartment: Sheriff-Communications  \nReports To: Dispatch Operations Coordinator  \nFLSA Status: Non-Exempt  \nJob Code: E594  \nLast Review: 02/11/2020  \nJob Title Code: 65  \nGENERAL PURPOSE OF JOB:  \nThis position serves as a working supervisor. In addition to working a dispatch position, performing the full range of Communications Dispatcher call taking and dispatching functions. Supervisors also direct and supervise subordinate staff, including assigning and delegating work projects, scheduling employees to ensure proper staffing levels are maintained, and performance management including evaluating work performance, coaching, mentoring and/or implementing corrective action for performance and conduct issues.  \nESSENTIAL JOB FUNCTIONS:  \n• Oversees the day to day operations, activities and personnel on an assigned shift to ensure compliance of established guidelines, procedures, and policies, ensures appropriate staffing levels are maintained, creates seating assignment roster and monthly schedule, ensures that weekly payroll is correct for that shift and all time off and compensation slip are submitted in a timely fashion.  \n• Communicates regularly with supervisor about departmental issues, employee concerns and problems, assists with training of employees, identifies issues and implements basic corrective actions including oral counseling and written counseling, discusses need for further corrective action with Operations Coordinator.  \n• Ensures the operational readiness of equipment related to 911 emergency telephone system user and affiliated agency radio systems, and the department’s computer aided dispatch (CAD) . Makes minor repairs to communication systems, analyzes problems and makes referral to appropriate sources of service. Prepares record requests and information subpoenaed for court.  \n• Assists with the division’s administrative responsibilities to include gathering data for statistical  \nanalysis, creating and reviewing policy and procedures, and assist with the completion of strategic management plan goals.  \n• Other duties as assigned.  \nREQUIRED SKILLS, KNOWLEDGE AND ABILITIES:  \n• Judgement and Decision Making: Uses logic and reasoning to analyze, understand, and evaluate complex situations. Identifies the strengths and weaknesses of alternative approaches or solutions to a situation. Exercises appropriate judgement in establishing priorities. Considers the costs and benefits of potential actions.  \n• Interpersonal Relationships: Develops and maintains cooperative and professional relationships with  \nemployees at all levels, representatives from various departments and outside agencies. Effectively responds to and resolves complex inquires and disputes.  \n• Computer Skills: Utilizes a personal computer with word processing, spreadsheet and related software  \nwith reasonable speed and accuracy.  \n• Communication: Excellent ability to communicate complex ideas and proposals effectively so others will understand to include preparation of reports, agendas, and policies. Ability to handle a variety of human resources issues with tact and diplomacy and in a confidential manner.  \nSUPERVISORY RESPONSIBILITIES:  \nThis job does have supervisory responsibilities  \nQUALIFICATIONS  \nTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  \nEDUCATION and/or EXPERIENCE:  \nHigh School Diploma or General Education Degree (GED) . Associates degree by an accredited college or university (according to TCSO Policy), 5 years emergency communications experience or equivalent combination of education and experience, and NCIC certification (within 6 months) . Supervisory experience prefer","cbCaisB9Ur6ZvTxG","https://ap.wps.com/l/cbCaisB9Ur6ZvTxG","pdf",111090,"English","# GENERAL PURPOSE OF JOB\n# ESSENTIAL JOB FUNCTIONS\n# REQUIRED SKILLS, KNOWLEDGE AND ABILITIES\n# SUPERVISORY RESPONSIBILITIES\n# QUALIFICATIONS\n## Education and/or Experience\n## Mathematical Skills\n## Reasoning Ability\n## Certificates, Licenses, Registrations\n## Language Skills\n## Physical Demands","[{\"question\":\"What is the general purpose of the Tele Communicator II Shift Leader role?\",\"answer\":\"The role serves as a working supervisor, combining shift dispatch call-taking and dispatching duties with directing and supervising subordinate staff.\"},{\"question\":\"What are the essential job functions on an assigned shift?\",\"answer\":\"The position oversees day-to-day shift operations, maintains compliance with policies and staffing levels, creates scheduling and seating rosters, and ensures payroll/time-off submissions are completed timely.\"},{\"question\":\"What certifications and licenses are required?\",\"answer\":\"The role requires an Oklahoma Driver’s License and NCIC, with tele communicators maintaining certifications and obtaining APCO certification within six months of employment.\"}]","Tele Communicator II Shift Leader - Job Description | PDF",1789321700]