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It also maintains messaging and call directory systems, documents service desk activity, and supports systems monitoring and initial alert resolution.","Answer",{"name":66,"@type":61,"acceptedAnswer":67},"How does the position handle service desk documentation and problem resolution?",{"text":68,"@type":64},"The specialist documents service desk calls and emails using work order formats and maintains a technical database of common questions, issues, and solutions. It also refers complex problems to appropriate staff or vendors and coordinates problem resolution.",{"name":70,"@type":61,"acceptedAnswer":71},"What qualifications or skills are expected for this job?",{"text":72,"@type":64},"The document states that qualifications describe the knowledge and ability required to enter the job and/or be learned. These include the capability to support varied users, manage technical support tasks, and perform systems monitoring, maintenance, and administrative telecommunications functions.","https://schema.org",{"og:url":32,"og:type":75,"og:title":10,"og:site_name":45,"og:description":12},"article",{"robots":77,"canonical":32},"index,follow",{"doc_id":79,"site_id":7},260000,1791742317,{"code":4,"msg":82,"data":83},"success",[84,88,92,97,102,107,112,117,122],{"id":85,"doc_module":22,"doc_module_name":25,"category_name":29,"show_sort_weight":86,"slug":87},11,90,"presentations",{"id":55,"doc_module":22,"doc_module_name":25,"category_name":89,"show_sort_weight":90,"slug":91},"Resumes",80,"resumes",{"id":93,"doc_module":22,"doc_module_name":25,"category_name":94,"show_sort_weight":95,"slug":96},14,"Invoices",70,"invoices",{"id":98,"doc_module":22,"doc_module_name":25,"category_name":99,"show_sort_weight":100,"slug":101},15,"Posters",60,"posters",{"id":103,"doc_module":22,"doc_module_name":25,"category_name":104,"show_sort_weight":105,"slug":106},16,"Social Media",50,"social-media",{"id":108,"doc_module":22,"doc_module_name":25,"category_name":109,"show_sort_weight":110,"slug":111},17,"Forms",40,"forms",{"id":113,"doc_module":22,"doc_module_name":25,"category_name":114,"show_sort_weight":115,"slug":116},18,"Letters",30,"letters",{"id":118,"doc_module":22,"doc_module_name":25,"category_name":119,"show_sort_weight":120,"slug":121},21,"Paper Templates",5,"papers-templates",{"id":123,"doc_module":22,"doc_module_name":25,"category_name":124,"show_sort_weight":4,"slug":125},158,"General","general-158",{"code":4,"msg":82,"data":127},{"doc_id":79,"user_id":128,"nickname":42,"user_avatar":129,"doc_module":22,"category_id":85,"category_name":29,"doc_title":10,"doc_description":12,"doc_content":130,"file_id":131,"file_url":132,"file_type":133,"file_size":134,"view_count":55,"is_deleted":4,"is_public":22,"is_downloadable":22,"audit_status":22,"page_count":30,"language":135,"language_code":8,"site_id":7,"html_lang":8,"table_of_contents":136,"faqs":137,"seo_title":138,"seo_description":12,"update_tm":139,"read_time":22,"preview_page_count":4},962084928904,"https://ap-avatar.wpscdn.com/davatar_155a257f0dc6eb9ab79c44ca47cae57d","JOB TITLE: Systems Support Specialist  \nPAY GRADE: CL 23  \nLAST REVISED: July 2025  \nJob Descriptions/Class Specifications are intended to present a descriptive list of the range of duties performed by employees in the job and are not intended to reflect all duties performed within the job.  \nSierra College has a strong commitment to the achievement of equity and inclusion among its faculty, staff, and students and values the rich, diverse backgrounds that make up the campus community. A strong candidate for this position must have the understanding and ability to successfully support individuals with varying backgrounds. This includes persons with disabilities, various gender identities and sexual orientations, as well as individuals from historically underrepresented communities and other groups. Our District is committed to providing strategies for success and proactive student-centered practices and policies focused on eliminating equity gaps to ensure the District provides an inclusive educational and employment environment focused on strategies for success and equitable outcomes for all.  \nSUMMARY DESCRIPTION  \nUnder general supervision from assigned manager, provides support to facilitate District staff computer and technical needs for Information Technology Services (ITS); works to resolve routine and complex technology issues; supports and maintains call directory, processing, and messaging systems; provides support for systems monitoring by responding to and performing initial attempt at resolving system alerts; and performs administrative telecommunication functions.  \nREPRESENTATIVE DUTIES  \nThe following duties are typical for this classification. Incumbents may not perform all of the listed duties and/or may be required to perform additional or different duties from those set forth below to address business needs and changing business practices.  \n1. Assists District computer users to diagnose and correct computer, phone, or District’s Banner Enterprise Resource Planning (ERP) system problems; provides assistance with the use of operating system software, phones, and internet browsers; assists staff to activate and operate network and email accounts; provides computer and phone recovery assistance, as needed; assists users to determine optimum strategies for utilizing available technical resources; distributes or installs new software packages and applications; assists users to set up new software packages and applications; utilizes specialized Service Desk software packages and applications; consults with appropriate ITS staff to determine and resolve user issues; refers users to appropriate staff for assistance as needed; reports technical, software, maintenance, and security issues to appropriate staff; generates work orders.  \n2. Provides information on ITS related policies, procedures, instructions, and requirements, including, but not limited to, program applications, third party vendors, and navigating support services; provides and develops technical and procedural documentation of procedures and policies; compiles and maintains current ITS information on District sites; uses basic Hypertext Markup Language (HTML) to generate and maintain message templates, knowledge base articles, and service requests for District case management and service ticketing software; incorporates links, images, and styling; creates user manuals, instructions, flyers, FAQs, and brochures for students and District staff.  \n3. Documents service desk calls and emails, using work order format; maintains a technical database of common questions, issues, and solutions; documents available computing services; provides input into Service Desk supplies and equipment, as needed.  \n4. Performs phone system service desk functions; receives calls and troubleshoots system, equipment and features, mail, and other problems; refers complex problems to appropriate staff or vendors; performs administrative standard procedural changes to phone sys","cbCaim1hDBUUgedu","https://ap.wps.com/l/cbCaim1hDBUUgedu","pdf",51315,"English","# Summary Description\n# Representative Duties\n## Technical support and user assistance\n## Documentation, service desk, and knowledge base\n## Phone system support and administrative changes\n## System maintenance, monitoring, and backups\n## Reporting, inventory, and onboarding support\n# Qualifications","[{\"question\":\"What are the core responsibilities of a Systems Support Specialist?\",\"answer\":\"The role provides District staff technical support for computer and phone needs and resolves routine and complex technology issues. It also maintains messaging and call directory systems, documents service desk activity, and supports systems monitoring and initial alert resolution.\"},{\"question\":\"How does the position handle service desk documentation and problem resolution?\",\"answer\":\"The specialist documents service desk calls and emails using work order formats and maintains a technical database of common questions, issues, and solutions. It also refers complex problems to appropriate staff or vendors and coordinates problem resolution.\"},{\"question\":\"What qualifications or skills are expected for this job?\",\"answer\":\"The document states that qualifications describe the knowledge and ability required to enter the job and/or be learned. These include the capability to support varied users, manage technical support tasks, and perform systems monitoring, maintenance, and administrative telecommunications functions.\"}]","Systems Support Specialist Job Description - Responsibilities and Qualifications | PDF",1789337806]