[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"detail-sidebar-cat-1-en-105":3,"doc-seo-259998-105":53,"doc-detail-259998-en":126},{"code":4,"msg":5,"data":6},0,"success",[7,14,19,24,29,34,39,44,49],{"id":8,"doc_module":9,"doc_module_name":10,"category_name":11,"show_sort_weight":12,"slug":13},11,1,"Template","Presentations",90,"presentations",{"id":15,"doc_module":9,"doc_module_name":10,"category_name":16,"show_sort_weight":17,"slug":18},12,"Resumes",80,"resumes",{"id":20,"doc_module":9,"doc_module_name":10,"category_name":21,"show_sort_weight":22,"slug":23},14,"Invoices",70,"invoices",{"id":25,"doc_module":9,"doc_module_name":10,"category_name":26,"show_sort_weight":27,"slug":28},15,"Posters",60,"posters",{"id":30,"doc_module":9,"doc_module_name":10,"category_name":31,"show_sort_weight":32,"slug":33},16,"Social Media",50,"social-media",{"id":35,"doc_module":9,"doc_module_name":10,"category_name":36,"show_sort_weight":37,"slug":38},17,"Forms",40,"forms",{"id":40,"doc_module":9,"doc_module_name":10,"category_name":41,"show_sort_weight":42,"slug":43},18,"Letters",30,"letters",{"id":45,"doc_module":9,"doc_module_name":10,"category_name":46,"show_sort_weight":47,"slug":48},21,"Paper Templates",5,"papers-templates",{"id":50,"doc_module":9,"doc_module_name":10,"category_name":51,"show_sort_weight":4,"slug":52},158,"General","general-158",{"code":4,"msg":54,"data":55},"ok",{"site_id":56,"language":57,"slug":58,"title":59,"keywords":60,"description":61,"schema_data":62,"social_meta":119,"head_meta":121,"extra_data":123,"updated_unix":125},105,"en","system-support-representative-i","System Support Representative I","","Entry-level System Support Representative I role providing under-immediate-supervision support for schools, district offices, and the Contra Costa County Office of Education (CCCOE). Responsibilities include help desk intake, processing, and routing of technical support requests for Munis enterprise resource planning, copiers, and related databases; coordinating check production through printing, processing, and reporting; and delivering technical consultation to faculty, staff, and internal customers. Work covers first-line troubleshooting, service ticket creation, documentation updates, and record maintenance for system issues and resolutions.",{"@graph":63,"@context":118},[64,80,101],{"@type":65,"itemListElement":66},"BreadcrumbList",[67,71,74,77],{"item":68,"name":69,"@type":70,"position":9},"https://docshare.wps.com","Home","ListItem",{"item":72,"name":10,"@type":70,"position":73},"https://docshare.wps.com/template/",2,{"item":75,"name":16,"@type":70,"position":76},"https://docshare.wps.com/template/resumes/",3,{"item":78,"name":59,"@type":70,"position":79},"https://docshare.wps.com/template/system-support-representative-i/259998/",4,{"url":78,"name":59,"@type":81,"image":82,"author":87,"headline":59,"publisher":90,"fileFormat":93,"inLanguage":57,"description":61,"dateModified":94,"datePublished":95,"encodingFormat":93,"isAccessibleForFree":96,"interactionStatistic":97},"DigitalDocument",{"url":83,"@type":84,"width":85,"height":86},"https://docshare.wps.com/thumbnails/system-support-representative-i/259998.png","ImageObject",442,249,{"name":88,"@type":89},"Rhys","Person",{"url":68,"name":91,"@type":92},"DocShare","Organization","application/pdf","2026-10-22","2026-09-13",true,{"@type":98,"interactionType":99,"userInteractionCount":47},"InteractionCounter",{"@type":100},"ViewAction",{"@type":102,"mainEntity":103},"FAQPage",[104,110,114],{"name":105,"@type":106,"acceptedAnswer":107},"What are the main responsibilities of the System Support Representative I role?","Question",{"text":108,"@type":109},"The role supports and facilitates data and check processing activities, provides help desk support for Munis ERP and copiers, coordinates check production, and offers technical support and consultation to internal users.","Answer",{"name":111,"@type":106,"acceptedAnswer":112},"How is supervision handled for this position?",{"text":113,"@type":109},"The position receives immediate supervision from supervisory or management personnel, exercises no direct supervision over staff, and work is usually supervised while in progress with frequent review early on.",{"name":115,"@type":106,"acceptedAnswer":116},"What skills and knowledge are required to qualify?",{"text":117,"@type":109},"Candidates need customer service and troubleshooting knowledge for ERP software and equipment, experience-related capability in check production tasks, and strong abilities in documentation, record-keeping, technical communication, and prioritizing high volumes of requests.","https://schema.org",{"og:url":78,"og:type":120,"og:title":59,"og:site_name":91,"og:description":61},"article",{"robots":122,"canonical":78},"index,follow",{"doc_id":124,"site_id":56},259998,1790493364,{"code":4,"msg":5,"data":127},{"doc_id":124,"user_id":128,"nickname":88,"user_avatar":129,"doc_module":9,"category_id":15,"category_name":16,"doc_title":59,"doc_description":61,"doc_content":130,"file_id":131,"file_url":132,"file_type":133,"file_size":134,"view_count":47,"is_deleted":4,"is_public":9,"is_downloadable":9,"audit_status":9,"page_count":76,"language":135,"language_code":57,"site_id":56,"html_lang":57,"table_of_contents":136,"faqs":137,"seo_title":138,"seo_description":61,"update_tm":139,"read_time":9},687207024643,"https://ap-avatar.wpscdn.com/davatar_3d24733baf745e90a7e4bdd5f77d97b2","CLASS TITLE: SYSTEM SUPPORT REPRESENTATIVE I  \nRange: 22  \nFLSA: Non-Exempt  \nDEFINITION  \nUnder immediate supervision, supports and facilitates data and check processing activities for schools, district offices, and the Contra Costa County Office of Education (CCCOE); provides help desk support by receiving, processing, and routing requests for technical support with enterprise resource planning system application (Munis), copiers, and related databases; coordinates check production including printing, processing, and reporting; provides technical support and consultation to faculty, staff, and internal customers; and performs related duties as assigned.  \nSUPERVISION RECEIVED AND EXERCISED  \nReceives immediate supervision from assigned supervisory or management personnel. Exercises no direct supervision over staff.  \nCLASS CHARACTERISTICS  \nThis is the entry-level * classification in the System Support Representative series. Initially under close supervision, incumbents learn and perform routine technical support for assigned system applications, copiers, and related databases. As experience is gained, assignments become more varied, complex, and difficult; close supervision and frequent review of work lessen as an incumbent demonstrates skill to perform the work independently. Positions at this level usually perform most of the duties required of the positions at the System Support Representative II level but are not expected to function at the same skill level and usually exercise less independent discretion and judgement in matters related to work procedures and methods. Work is usually supervised while in progress and fits an established structure or pattern. Exceptions or changes in procedures are explained in detail as they arise.  \nEXAMPLES OF TYPICAL JOB FUNCTIONS (Illustrative Only)  \nManagement reserves the right to add, modify, change, or rescind the work assignment of different positions.  \n• Receives and processes user inquiries, requests, and complaints by telephone or email; represents the department to all users in a professional and customer friendly manner.  \n• Obtains and records concise issues and requests additional information as needed; creates service tickets and determines priority and appropriate Munis system staff for resolution; ensures accurate and timely notification and follow-up with Munis system staff; assists in establishing and maintaining help desk procedures.  \n• Serves as first line of technical support and consultation for District and County Office Munis users; diagnoses problems; troubleshoots and implements remedial actions; escalates issues to higher-level staff and/or vendor for resolution as appropriate.  \n• Provides technical support for copiers and related databases including configuring and maintaining user accounts; monitors errors; replaces toner cartridges; and writes user documentation.  \n• Prints, processes, and provides summary reports for all check production including payroll, vendor, summer fund, and emergency checks; prints and processes tax forms as necessary; folds and prepares all documents for pick-up or distribution.  \n• Provides technical support to training and general equivalency degree (GED) learning laboratory users and hosted meetings and classes including assisting with room set-up and laptop set-up and upgrade.  \n• Maintains a variety of records related to system issues, resolution, and related activities.  \n• Writes and maintains user and technical operating instructions and documentation; provides training to users and advises on best practices.  \n• Performs related duties as assigned.  \nQUALIFICATIONS  \nThe requirements listed below are representative of the knowledge and ability required. Reasonable  \naccommodations may be made to enable qualified individuals with disabilities to perform the essential functions.  \nKnowledge of:  \n• Customer service and telephone etiquette and techniques.  \n• Basic principles and practices of operating, troubleshooting","cbCaihaGJ6XOGAjo","https://ap.wps.com/l/cbCaihaGJ6XOGAjo","pdf",249065,"English","# Definition\n## Supervision Received and Exercised\n## Class Characteristics\n## Examples of Typical Job Functions\n## Qualifications","[{\"question\":\"What are the main responsibilities of the System Support Representative I role?\",\"answer\":\"The role supports and facilitates data and check processing activities, provides help desk support for Munis ERP and copiers, coordinates check production, and offers technical support and consultation to internal users.\"},{\"question\":\"How is supervision handled for this position?\",\"answer\":\"The position receives immediate supervision from supervisory or management personnel, exercises no direct supervision over staff, and work is usually supervised while in progress with frequent review early on.\"},{\"question\":\"What skills and knowledge are required to qualify?\",\"answer\":\"Candidates need customer service and troubleshooting knowledge for ERP software and equipment, experience-related capability in check production tasks, and strong abilities in documentation, record-keeping, technical communication, and prioritizing high volumes of requests.\"}]","System Support Representative I | PDF",1789337801]