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It establishes key definitions, including administrator users, customer content, documentation, host infrastructure, maintenance services, and other professional services. The agreement sets subscription rights, service units limits, and outlines a free trial, including how trial access ends and how trial data and customizations are permanently lost unless a subscription or upgraded services are purchased.",{"@graph":63,"@context":119},[64,80,102],{"@type":65,"itemListElement":66},"BreadcrumbList",[67,71,74,77],{"item":68,"name":69,"@type":70,"position":9},"https://docshare.wps.com","Home","ListItem",{"item":72,"name":10,"@type":70,"position":73},"https://docshare.wps.com/template/",2,{"item":75,"name":36,"@type":70,"position":76},"https://docshare.wps.com/template/forms/",3,{"item":78,"name":59,"@type":70,"position":79},"https://docshare.wps.com/template/symphonica-software-as-a-service-agreement-v20-january-2022/254487/",4,{"url":78,"name":59,"@type":81,"image":82,"author":87,"headline":59,"publisher":90,"fileFormat":93,"inLanguage":57,"description":61,"dateModified":94,"datePublished":95,"encodingFormat":93,"isAccessibleForFree":96,"interactionStatistic":97},"DigitalDocument",{"url":83,"@type":84,"width":85,"height":86},"https://docshare.wps.com/thumbnails/symphonica-software-as-a-service-agreement-v20-january-2022/254487.png","ImageObject",442,249,{"name":88,"@type":89},"Evangeline","Person",{"url":68,"name":91,"@type":92},"DocShare","Organization","application/pdf","2026-10-23","2026-09-13",true,{"@type":98,"interactionType":99,"userInteractionCount":101},"InteractionCounter",{"@type":100},"ViewAction",10,{"@type":103,"mainEntity":104},"FAQPage",[105,111,115],{"name":106,"@type":107,"acceptedAnswer":108},"What triggers acceptance of the SaaS Agreement terms?","Question",{"text":109,"@type":110},"Acceptance is signified by accessing or using Symphonica’s orchestration and activation software or the service offering. 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BY ACCESSING OR USING SYMPHONICA’S ORCHESTRATION & ACTIVATION SOFTWARE OR SERVICES OFFERING, YOU (the “Customer”) SIGNIFY ACCEPTANCE OF AND AGREE TO THE TERMS AND CONDITIONS OF THIS AGREEMENT. IF YOU DO NOT AGREE TO THE TERMS AND CONDITIONS OF THIS AGREEMENT, DO NOT ACCESS OR USE THE SERVICES. IF THERE IS A FULLY EXECUTED AGREEMENT BETWEEN YOU AND INTRAWAY THAT EXPRESSLY GOVERNS ORDERS FOR SYMPHONICA’S SOFTWARE AS A SERVICE AGREEMENT, SUCH AGREEMENT SHALL SUPERSEDE THIS AGREEMENT.  \nThis Software as a Service Agreement (“SaaS Agreement”) is entered into by and between Customer and Intraway R&D S.A., a company duly registered in Uruguay with its principal place of business at Paraguay 2141, Zona Franca, 11800, Aguada Park, Edificio 1, piso 4, oficina 408, Montevideo, República Oriental de Uruguay (\" Intraway\") . Intraway and Customer agree that the following terms and conditions will apply to the SaaS Services (as defi ned below) provided under this Agreement and Orders placed thereunder.  \n1. DEFINITIONS  \n“Administrator User” means each Customer employee designated by Customer to serve as technical administrator of the SaaS Services on Customer’s behalf. Each Administrator User must complete training and qualification requirements reasonably required by Intraway.  \n“Customer Content” means all data and materials provided by Customer to Intraway for use in connection with the SaaS Services, including, without limitation, private network IP addressing, network elements authentication credentials and vendor-specific API documentation.  \n“Documentation” means the user guides, online help, release notes, training materials and other documentation provided or made available by Intraway to Customer regarding the use or operation of the SaaS Services.  \n“Host” means the computing infrastructure from which the Software is served, which is owned and operated by Intraway or its subcontractors.  \n“Maintenance Services” means the support and maintenance services provided by Intraway to Customer pursuant to this SaaS Agreement and Exhibit B.  \n“Other Services” means all technical and non-technical services (other than SaaS Services and Maintenance Services) performed or delivered by Intraway under this SaaS Agreement, including, without limitation, implementation services and other professional services, training and education services. Other Services will be provided on a time and material basis at such times or during such periods, as may be specified in a separate Schedule and mutually agreed to by the parties. All Other Services will be provided on a non-work for hire basis.  \n“Schedule\" is a written document attached to this SaaS Agreement under Exhibit A or executed separately by Intraway and Customer for the purpose of purchasing SaaS Services or Other Services under the terms and conditions of this SaaS Agreement.  \n“Software” means the object code version of any software to which Customer is provided access as part of the SaaS Services, including any updates or new versions.  \n“SOW or Statement of Work” means the document specifying, without limitation, the scope, objective and time frame of the Deliverables and Services that Intraway will perform for the Customer.  \n“SaaS Services” refer to the specific Intraway’s internet-accessible service identified in a Schedule that provides use of Symphonica’s Orchestration and Activation Software that is hosted by Intraway or its services provider and made available to Customer over a network on a term-use basis.  \n“Subscription Term” shall mean that mandatory period specified in a Schedule during which Customer will have on-line access and use of the Software through Symphonica’s SaaS Services. The Subscription Term s hall renew for successive 12-month periods unless either party delivers written notice of non-renewal ","cbCaictoW6ur1DjT","https://ap.wps.com/l/cbCaictoW6ur1DjT","pdf",408210,24,"English","# 1. Definitions\n## Administrator User\n## Customer Content\n## Documentation\n## Host\n## Maintenance Services\n## Other Services\n## Schedule\n## Software\n## SOW or Statement of Work\n## SaaS Services\n## Subscription Term\n# 2. SaaS Services\n## 2.1 Access and Use Rights\n## 2.2 Scope of Granted Rights\n# 3. Free Trial\n## Trial Availability and Termination\n## Data and Customization Loss Rules","[{\"question\":\"What triggers acceptance of the SaaS Agreement terms?\",\"answer\":\"Acceptance is signified by accessing or using Symphonica’s orchestration and activation software or the service offering. If the Customer does not agree, they must not access or use the services.\"},{\"question\":\"What is the Customer’s right to use the SaaS Services during the Subscription Term?\",\"answer\":\"The Customer receives a nonexclusive, non-assignable, royalty-free worldwide right to access and use the SaaS Services for internal business operations, limited by the number of Service Units documented in the Schedule.\"},{\"question\":\"What happens to data and customizations entered during a free trial?\",\"answer\":\"Any data entered and customizations made during the free trial are permanently lost unless the Customer purchases a subscription to the same SaaS services or applicable upgraded services.\"}]","Symphonica - Software as a Service Agreement (v2.0) - January 2022 | PDF",1789279235,8]