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The role sets direction for sustainable change, performance improvement, and career development across internal teams while delivering best-in-class customer service, product availability, and on-time in-full execution. Core responsibilities include functional strategy, disciplined operational reviews, achievement of People, Customer, Business Process, and Financial targets, Lean-based project management, Sales and Operations Planning leadership, system strategy, and warehouse capacity planning, all aligned with regulatory, policy, and ethical standards.",{"@graph":63,"@context":122},[64,80,101],{"@type":65,"itemListElement":66},"BreadcrumbList",[67,71,74,77],{"item":68,"name":69,"@type":70,"position":9},"https://docshare.wps.com","Home","ListItem",{"item":72,"name":10,"@type":70,"position":73},"https://docshare.wps.com/template/",2,{"item":75,"name":16,"@type":70,"position":76},"https://docshare.wps.com/template/resumes/",3,{"item":78,"name":59,"@type":70,"position":79},"https://docshare.wps.com/template/supply-chain-and-operations-director-job-description-april-2016/260953/",4,{"url":78,"name":59,"@type":81,"image":82,"author":87,"headline":59,"publisher":90,"fileFormat":93,"inLanguage":57,"description":61,"dateModified":94,"datePublished":95,"encodingFormat":93,"isAccessibleForFree":96,"interactionStatistic":97},"DigitalDocument",{"url":83,"@type":84,"width":85,"height":86},"https://docshare.wps.com/thumbnails/supply-chain-and-operations-director-job-description-april-2016/260953.png","ImageObject",442,249,{"name":88,"@type":89},"Paura","Person",{"url":68,"name":91,"@type":92},"DocShare","Organization","application/pdf","2026-10-21","2026-09-14",true,{"@type":98,"interactionType":99,"userInteractionCount":47},"InteractionCounter",{"@type":100},"ViewAction",{"@type":102,"mainEntity":103},"FAQPage",[104,110,114,118],{"name":105,"@type":106,"acceptedAnswer":107},"What is the main purpose of the Supply Chain and Operations Director role?","Question",{"text":108,"@type":109},"To devise and implement the strategy for CDA supply chain and support operations, ensuring delivery of business plans profitably while meeting regulatory, customer, and other stakeholder requirements.","Answer",{"name":111,"@type":106,"acceptedAnswer":112},"Which teams and operational areas does the role guide and improve?",{"text":113,"@type":109},"The director guides sustainable change and performance improvement for Internal Sales, Supply Chain, Spares, Facilities, Transport, and Warehouse teams.",{"name":115,"@type":106,"acceptedAnswer":116},"What key targets and metrics are the director expected to achieve?",{"text":117,"@type":109},"Targets cover People (safety, absence, engagement), Customer Service (OTIF, serviceability), Business Process (order fill rate, forecast accuracy, waste management), and Financial metrics (OPEX, CAPEX, inventory days).",{"name":119,"@type":106,"acceptedAnswer":120},"What planning and systems responsibilities are included in the job?",{"text":121,"@type":109},"The role leads Sales and Operations Planning, promotes integration between planning and logistics, ensures capacity and capability planning, and guides information system strategy covering WMS, ERP, forecasting, and transportation management.","https://schema.org",{"og:url":78,"og:type":124,"og:title":59,"og:site_name":91,"og:description":61},"article",{"robots":126,"canonical":78},"index,follow",{"doc_id":128,"site_id":56},260953,1791372068,{"code":4,"msg":5,"data":131},{"doc_id":128,"user_id":132,"nickname":88,"user_avatar":133,"doc_module":9,"category_id":15,"category_name":16,"doc_title":59,"doc_description":61,"doc_content":134,"file_id":135,"file_url":136,"file_type":137,"file_size":138,"view_count":47,"is_deleted":4,"is_public":9,"is_downloadable":9,"audit_status":9,"page_count":76,"language":139,"language_code":57,"site_id":56,"html_lang":57,"table_of_contents":140,"faqs":141,"seo_title":142,"seo_description":61,"update_tm":143,"read_time":9},13056712833777,"https://ap-avatar.wpscdn.com/davatar_29158cc5080c5b710cf443261637dec0","Job Description – Supply Chain & Operations Director  \nJob Title: Supply Chain and Operations Director  \nReporting to: CDA Finance Director – Direct Amica VP Logistics and Procurement – Matrix  \nHours of Work: Normal hours of work are from 08:30 am to 5:00 pm Monday to Friday based in Langar. However, you will be required to work flexibly around these core hours as necessary in order to meet the demands of the business.  \nMain Purpose of Job: To devise and implement the strategy for CDA supply chain and support operations within the Amica matrix environment and ensure that they have the capability required to deliver business plans profitably and to meet and exceed regulatory, customer and otherstakeholder requirements.  \nGuide the sustainable change, performance improvement and career development of the Internal Sales, Supply Chain, Spares, Facilities, Transport and Warehouse teams.  \nDaily execution of best in class customer service levels and product availability, high quality on time in full delivery and optimal management of human and financial resources.  \nMain Duties and Responsibilities:  \n• Create, implement and refresh the functional strategic plan and implement appropriate programs to address evolving business requirements or issues, collaborating with Group and other divisions, regions, carriers, freight forwarders and other supply chain partners.  \n• Constantly review external trends and identify internal opportunities for continuous improvement.  \nMain Duties and Responsibilities (continued):  \n• Align development plans for managers to the functional strategic planto create structure, accountability, responsibility and focus.  \n• Oversee routine, disciplined operational reviews that cascade through the organization to all levels enabling rapid escalation of issues for resolution and improved performance.  \n• Achieve all agreed targets for People (safety, absence, engagement), Customer Service (OTIF, serviceability), Business Process (order fill rate, forecast accuracy, waste management), Financial (OPEX, CAPEX, inventory days) and other metrics.  \n• Leverage available resources and set the benchmark for project management, planning and execution using Lean,‘right first time’approaches to eliminate waste and failure.  \n• Lead the implementation, ongoing management and effectiveness of the Sales and Operations Planning program.  \n• Promote and develop tight integration between planning, logistics and other operations areas and optimize performance in schedule attainment, adherence and on time delivery.  \n• Ensure capacity and capability plans for staffing levels, IT solutionsand outsourcing are timely, cost effective, operationally effective and support customer requirements.  \n• Guide Information System strategy and development for Supply Chain Operations, including Warehouse Management Systems (WMS), Enterprise Resource Planning (ERP), Forecasting and Transportation Management.  \n• Ensure distribution warehouses are sized, designed and staffed properly in line with future requirements for volume, handling, storage, shipping and value-added service.  \n• Ensure appropriate process controls and documentation are in place at suppliers.  \n• Perform all company business in accordance with regulations, company policies and procedures and demonstrate high ethical and professional standards with business contacts in order to maintain CDA andAmica excellent reputations within the business community.  \nKey Skills / Attributes:  \n• Thrives in a fast-paced, collaborative environment.  \n• Results and solutions focused.  \n• Understands market dynamics as well as the legal and regulatory landscape.  \n• Confident, articulate and able to influence at all levels with exceptional leadership, communication and interpersonal skills.  \n• Strong working knowledge of supply chain management principles, ERP, WMS, transport routing software and Lean implementation.  \n• Senior level supply chain and logistics experience with a track record ","cbCaioRlhuMRGUk4","https://ap.wps.com/l/cbCaioRlhuMRGUk4","pdf",329357,"English","# Job Title and Reporting\n## Hours of Work and Main Purpose\n## Main Duties and Responsibilities\n## Key Skills and Attributes\n## Travel Requirements","[{\"question\":\"What is the main purpose of the Supply Chain and Operations Director role?\",\"answer\":\"To devise and implement the strategy for CDA supply chain and support operations, ensuring delivery of business plans profitably while meeting regulatory, customer, and other stakeholder requirements.\"},{\"question\":\"Which teams and operational areas does the role guide and improve?\",\"answer\":\"The director guides sustainable change and performance improvement for Internal Sales, Supply Chain, Spares, Facilities, Transport, and Warehouse teams.\"},{\"question\":\"What key targets and metrics are the director expected to achieve?\",\"answer\":\"Targets cover People (safety, absence, engagement), Customer Service (OTIF, serviceability), Business Process (order fill rate, forecast accuracy, waste management), and Financial metrics (OPEX, CAPEX, inventory days).\"},{\"question\":\"What planning and systems responsibilities are included in the job?\",\"answer\":\"The role leads Sales and Operations Planning, promotes integration between planning and logistics, ensures capacity and capability planning, and guides information system strategy covering WMS, ERP, forecasting, and transportation management.\"}]","Supply Chain and Operations Director Job Description - April 2016 | PDF",1789347787]