[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"detail-sidebar-cat-1-en-105":3,"doc-seo-260710-105":53,"doc-detail-260710-en":126},{"code":4,"msg":5,"data":6},0,"success",[7,14,19,24,29,34,39,44,49],{"id":8,"doc_module":9,"doc_module_name":10,"category_name":11,"show_sort_weight":12,"slug":13},11,1,"Template","Presentations",90,"presentations",{"id":15,"doc_module":9,"doc_module_name":10,"category_name":16,"show_sort_weight":17,"slug":18},12,"Resumes",80,"resumes",{"id":20,"doc_module":9,"doc_module_name":10,"category_name":21,"show_sort_weight":22,"slug":23},14,"Invoices",70,"invoices",{"id":25,"doc_module":9,"doc_module_name":10,"category_name":26,"show_sort_weight":27,"slug":28},15,"Posters",60,"posters",{"id":30,"doc_module":9,"doc_module_name":10,"category_name":31,"show_sort_weight":32,"slug":33},16,"Social Media",50,"social-media",{"id":35,"doc_module":9,"doc_module_name":10,"category_name":36,"show_sort_weight":37,"slug":38},17,"Forms",40,"forms",{"id":40,"doc_module":9,"doc_module_name":10,"category_name":41,"show_sort_weight":42,"slug":43},18,"Letters",30,"letters",{"id":45,"doc_module":9,"doc_module_name":10,"category_name":46,"show_sort_weight":47,"slug":48},21,"Paper Templates",5,"papers-templates",{"id":50,"doc_module":9,"doc_module_name":10,"category_name":51,"show_sort_weight":4,"slug":52},158,"General","general-158",{"code":4,"msg":54,"data":55},"ok",{"site_id":56,"language":57,"slug":58,"title":59,"keywords":60,"description":61,"schema_data":62,"social_meta":119,"head_meta":121,"extra_data":123,"updated_unix":125},105,"en","supplier-relationship-manager-job-description","Supplier Relationship Manager - Job Description","","Supplier Relationship Manager role focused on building and sustaining strong relationships between internal stakeholders and external suppliers across the supply chain. Responsible for keeping supplier assurance, due diligence, and contract compliance current, and for coordinating service review meetings. Tracks supplier performance against KPIs and SLAs, manages escalation handling with clear communication and post-incident review, and drives continuous improvement through oversight of Service Improvement Plans and regular internal and third-party reviews.",{"@graph":63,"@context":118},[64,80,101],{"@type":65,"itemListElement":66},"BreadcrumbList",[67,71,74,77],{"item":68,"name":69,"@type":70,"position":9},"https://docshare.wps.com","Home","ListItem",{"item":72,"name":10,"@type":70,"position":73},"https://docshare.wps.com/template/",2,{"item":75,"name":51,"@type":70,"position":76},"https://docshare.wps.com/template/general/",3,{"item":78,"name":59,"@type":70,"position":79},"https://docshare.wps.com/template/supplier-relationship-manager-job-description/260710/",4,{"url":78,"name":59,"@type":81,"image":82,"author":87,"headline":59,"publisher":90,"fileFormat":93,"inLanguage":57,"description":61,"dateModified":94,"datePublished":95,"encodingFormat":93,"isAccessibleForFree":96,"interactionStatistic":97},"DigitalDocument",{"url":83,"@type":84,"width":85,"height":86},"https://docshare.wps.com/thumbnails/supplier-relationship-manager-job-description/260710.png","ImageObject",442,249,{"name":88,"@type":89},"Felix Montgomery","Person",{"url":68,"name":91,"@type":92},"DocShare","Organization","application/pdf","2026-09-20","2026-09-14",true,{"@type":98,"interactionType":99,"userInteractionCount":76},"InteractionCounter",{"@type":100},"ViewAction",{"@type":102,"mainEntity":103},"FAQPage",[104,110,114],{"name":105,"@type":106,"acceptedAnswer":107},"What is the primary purpose of the Supplier Relationship Manager role?","Question",{"text":108,"@type":109},"To create and maintain strong relationships with internal stakeholders and suppliers, ensuring seamless supply chain collaboration and timely resolution of supplier issues. The role also mitigates risk by keeping supplier assurance and due diligence activities up to date.","Answer",{"name":111,"@type":106,"acceptedAnswer":112},"What are the main duties of this position?",{"text":113,"@type":109},"Oversee supplier service contracts and ensure compliance with SLAs, act as an escalation point, and run internal and third-party service review meetings. It also supports Service Improvement Plans, ensures actions are completed on time, and works with Procurement on ongoing contract reviews to maximize value and optimize costs.",{"name":115,"@type":106,"acceptedAnswer":116},"What knowledge, experience, and qualifications are required?",{"text":117,"@type":109},"Essential requirements include experience in contract, commercial, service, and budget management, SLA/KPI and performance management, risk management, and analysis of complex performance and invoicing. Desirable experience includes public sector procurement process knowledge and relevant laws; a CertRM/BRMP qualification is desirable.","https://schema.org",{"og:url":78,"og:type":120,"og:title":59,"og:site_name":91,"og:description":61},"article",{"robots":122,"canonical":78},"index,follow",{"doc_id":124,"site_id":56},260710,1789345150,{"code":4,"msg":5,"data":127},{"doc_id":124,"user_id":128,"nickname":88,"user_avatar":129,"doc_module":9,"category_id":50,"category_name":51,"doc_title":59,"doc_description":61,"doc_content":130,"file_id":131,"file_url":132,"file_type":133,"file_size":134,"view_count":76,"is_deleted":4,"is_public":9,"is_downloadable":9,"audit_status":9,"page_count":73,"language":135,"language_code":57,"site_id":56,"html_lang":57,"table_of_contents":136,"faqs":137,"seo_title":138,"seo_description":61,"update_tm":125,"read_time":9},549768064778,"https://ap-avatar.wpscdn.com/davatar_6f874abed73319feea01a86fa6f0fab8","Job Description  \n\n| Job title | Supplier Relationship Manager |  |  |\n| --- | --- | --- | --- |\n| Team | Supplier Relationship Management |  |  |\n| Department | Commercial Operations |  |  |\n| Division | Finance |  |  |\n| Band | H |  |  |\n| Reporting to | Senior Supplier Relationship Manager |  |  |\n| Management\u003Cbr>responsibility | No |  |  |\n\n\n| Purpose of the job |\n| --- |\n| The primary purpose of this role is to create and maintain strong relationships with both internal stakeholders and suppliers, ensuring seamless collaboration across the supply chain. This includes mitigating risk by ensuring all supplier assurance and due diligence activities are up to date. The role also involves facilitating regular supplier service review meetings and tracking supplier performance against key performance indicators (KPIs) and service level agreements (SLAs) . As the first point of contact for any escalations, this position ensures timely and effective resolutions to supplier issues are addressed, fostering continuous improvement and alignment with business objectives. |\n\n\n| Main duties |\n| --- |\n| • Partnering with the Business to oversee supplier service contracts, ensuring continued high levels of value and quality in service delivery and compliance with SLAs.\u003Cbr>• Acting as an Escalation point for the Business and Supplier in the event of concerns, ensuring coordination of resolving parties, effective communication to stakeholders and post incident review\u003Cbr>• Undertaking assurance activities to ensure all controls, processes, documentation and procedures are reviewed regularly and adhered to\u003Cbr>• Driving internal and third-party service review meetings covering performance, service improvements, quality and processes\u003Cbr>• Supporting the Supplier and Business in the agreement and oversight of Service Improvement Plans.\u003Cbr>Ensuring actions are followed through to completion in a timely manner\u003Cbr>• Embedding Supplier relationship Management processes across the Business whilst being recognised as the subject matter expert\u003Cbr>• Managing contracts in a professional, proactive and commercially focused manner as an integral part of the day to day delivery of Business services.\u003Cbr>• In conjunction with Procurement, carry out on-going reviews of supplier contracts to maximise contract benefit and optimise contract costs in a targeted fashion. |\n\n\n| Knowledge and experience |\n| --- |\n| Essential\u003Cbr>• Extensive and demonstrable experience of effective contract, commercial, service and budget management within a complex multi-source service / supplier environment, including performance/SLA/KPI management, service specific contract drafting & negotiation skills/dispute management.\u003Cbr>• Risk Management\u003Cbr>• Ability to analyse complex performance information & invoicing for all outsourced services.\u003Cbr>• Excellent knowledge of working with and managing outsourced IT Service Providers.\u003Cbr>• The ability to use clear escalation paths for reporting, prioritising and resolving issues.\u003Cbr>Desirable\u003Cbr>• Good understanding of public sector procurement processes in general.\u003Cbr>• Significant understanding of the specific laws relating to public sector procurement and managing public money. |\n\nInternal and external stakeholders  \nBritish Business Bank colleagues of all levels and external suppliers  \n\n| Budgets / Delegated Financial Authority / fund size / scope of investments |\n| --- |\n| N/A |\n\n\n| Key competencies/behaviours |\n| --- |\n| • Passion of supporting change in a corporate environment and with individuals.\u003Cbr>• A continuous improvement approach and mind-set.\u003Cbr>• A demonstrably strong interpersonal and written communication style.\u003Cbr>• Ability to manage stakeholders, colleagues, and managing upwards.\u003Cbr>• “Can do” attitude with a desire to be a team player and ability to build strong partnerships with the Business and Suppliers to drive value\u003Cbr>• An ability to work autonomously and considered a “safe pair of hands”.\u003Cbr>• Comfortable working in","cbCaid3lXieHGJ3i","https://ap.wps.com/l/cbCaid3lXieHGJ3i","pdf",125539,"English","# Purpose of the job\n# Main duties\n# Knowledge and experience\n## Essential\n## Desirable\n# Stakeholders\n# Key competencies/behaviours\n# Qualifications\n# Regulated role","[{\"question\":\"What is the primary purpose of the Supplier Relationship Manager role?\",\"answer\":\"To create and maintain strong relationships with internal stakeholders and suppliers, ensuring seamless supply chain collaboration and timely resolution of supplier issues. The role also mitigates risk by keeping supplier assurance and due diligence activities up to date.\"},{\"question\":\"What are the main duties of this position?\",\"answer\":\"Oversee supplier service contracts and ensure compliance with SLAs, act as an escalation point, and run internal and third-party service review meetings. It also supports Service Improvement Plans, ensures actions are completed on time, and works with Procurement on ongoing contract reviews to maximize value and optimize costs.\"},{\"question\":\"What knowledge, experience, and qualifications are required?\",\"answer\":\"Essential requirements include experience in contract, commercial, service, and budget management, SLA/KPI and performance management, risk management, and analysis of complex performance and invoicing. Desirable experience includes public sector procurement process knowledge and relevant laws; a CertRM/BRMP qualification is desirable.\"}]","Supplier Relationship Manager - Job Description | PDF"]