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Take food and beverage orders, retrieve and serve alcoholic/non-alcoholic beverages and food orders to guests’ tables according to restaurant service standards and legal specifications, courteously and efficiently. Collect and process payments in compliance with proper cash handling procedures. Monitor and maintain security of cash till. Ensure security and confidentiality of guest information. Provide guests with excellent experience to ensure satisfaction. Assist in the maintenance of the restaurant area and equipment. Support management with maintaining a positive, cohesive team.  \nESSENTIAL FUNCTIONS:  \nPreparation  \n● Check storage and beverage product areas for proper inventory, organization and cleanliness.  \n● Monitor and maintain cleanliness, sanitation, safety and organization of perimeter, dining room, and service stations. Ensure readiness prior to guest arrival.  \n● Review daily specials and menu changes and maintain awareness of 86’d items throughout the shift.  \n● Complete all opening side duties as assigned.  \n● Follow maintenance program and cleaning schedule.  \n● Legibly document maintenance needs, damages or safety hazards on work orders and submit to manager.  \n● Ensure the Host area is clean, organized and stocked with designated supplies.  \n● Monitor volume and content of music playing at all times.  \n● Attend all designated meetings.  \nCash Control  \n● Ensure that cash and till are monitored and secure throughout shift.  \n● Ensure bank and tills are counted and reported accurately, reconciling to company standard at both beginning and end of shift.  \n● Adhere to payment, cash handling and credit policies and procedures.  \nFood & Beverage Service  \n● Ensure the inspection of table set-ups, check for cleanliness, neatness, and agreement to departmental standards; rectify deficiencies with respective personnel.  \n● Courteously greet, escort, and bid farewell to all guests.  \n● Answer phone (within three rings), respond to guest needs.  \n● Take guests’ food and beverage orders, utilizing suggestive selling techniques. Record order of guests following departmental service procedures.  \n● Input order into P.O.S. system and ensure transmission of food orders is verified by kitchen. Legibly document orders when P.O.S. system is down and distribute food orders to kitchen.  \n● Retrieve all alcoholic beverages from the bar and serve guests in accordance with departmental and legal standards.  \n● Serve all food courses and non-alcoholic beverage items to the guest in accordance with departmental standards.  \n● Understand and anticipate guests’ needs, respond promptly, and acknowledge all guests, however busy and whatever time of day.  \n● Guide the activities of the assigned assistant server, busser, and food runner to ensure optimum service to the guest.  \n● Clear each course in accordance with departmental standards. Remove soiled wares  \nfrom tables as assigned and transport to dishwashing area. Place soiled wares in approved areas in the dishwashing area.  \n● Total all charges and present guest checks; process credit card payment through the  \nP.O.S. system; process cash payment through the register/till.  \n● Adhere to all Health Department, sanitation, and safety regulations as required by the restaurant. Handle all wares carefully to prevent breakage and loss.  \n● Adhere to payment, cash handling and credit policies and procedures.  \n● Adhere to break compliance policy.  \n● Clean and reset tables immediately after guest departs.  \n● Attend menu and wine training meetings as scheduled.  \n● Attend all restaurant staff meetings as scheduled.  \nCustomer Service  \n● Promote and support the highest quality guest experience at all times.  \n● Greet and ","cbCaiuwZtDptCURQ","https://ap.wps.com/l/cbCaiuwZtDptCURQ","pdf",178654,"English","# Position Description\n## Position Summary\n## Essential Functions\n## Qualifications\n## Essential Physical Requirements\n## Required Competencies","[{\"question\":\"What are the core duties of the Front of House Supervisor?\",\"answer\":\"The role focuses on greeting and escorting guests, taking and serving food and beverage orders, and providing a positive guest experience aligned with service standards.\"},{\"question\":\"How does the Supervisor handle cash and payments?\",\"answer\":\"The Supervisor monitors and secures cash till during the shift, ensures accurate counting and reconciliation at both beginning and end, and processes credit card and cash payments through the POS/register.\"},{\"question\":\"What preparation and closing responsibilities are required?\",\"answer\":\"Preparation includes inventory and sanitation checks, reviewing daily specials, completing opening side duties, and ensuring station readiness. Closing includes completing closing side duties and reports, reconciling tills and safe balances with documentation, securing entrances/storage, and communicating pending items.\"}]","Supervisor - Front of House - March 2018 | PDF",1789355440]