[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"doc-seo-355757-105":3,"doc-detail-355757-en":81,"detail-sidebar-cat-1-en-105":98},{"code":4,"msg":5,"data":6},0,"ok",{"site_id":7,"language":8,"slug":9,"title":10,"keywords":11,"description":12,"schema_data":13,"social_meta":74,"head_meta":76,"extra_data":78,"updated_unix":80},105,"en","success-planning-with-oracle-cloud-advanced-services-what-to-expect","Success Planning with Oracle Cloud Advanced Services - What to Expect","","Success Planning with Oracle Cloud Advanced Services outlines the role of an experienced Customer Success Manager and the end-to-end voyage from kickoff and discovery through ongoing guidance. It explains how value realization supports targeting, tracking, and measuring business outcomes, while driving adoption, engagement, and advocacy. 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They also initiate best-practice and guided implementation activities.","Answer",{"name":66,"@type":61,"acceptedAnswer":67},"What happens after the planning stage is complete?",{"text":68,"@type":64},"After planning, the Customer Success Manager identifies benefit drivers, recommends next steps, suggests KPIs, and defines the working cadence. They also help map and agree on subsequent steps for the customer’s voyage.",{"name":70,"@type":61,"acceptedAnswer":71},"How does the success plan support business outcomes at Success Inc.?",{"text":72,"@type":64},"The executive summary positions Oracle as the technology and business partner to implement best practices, improve lead management, revenue enhancement, and organizational alignment. It also targets improved customer relationships while emphasizing efficiency and automation in the delivery process.","https://schema.org",{"og:url":32,"og:type":75,"og:title":10,"og:site_name":45,"og:description":12},"article",{"robots":77,"canonical":32},"index,follow",{"doc_id":79,"site_id":7},355757,1791736391,{"code":4,"msg":82,"data":83},"success",{"doc_id":79,"user_id":84,"nickname":42,"user_avatar":85,"doc_module":22,"category_id":86,"category_name":29,"doc_title":10,"doc_description":12,"doc_content":87,"file_id":88,"file_url":89,"file_type":90,"file_size":91,"view_count":55,"is_deleted":4,"is_public":22,"is_downloadable":22,"audit_status":22,"page_count":92,"language":93,"language_code":8,"site_id":7,"html_lang":8,"table_of_contents":94,"faqs":95,"seo_title":96,"seo_description":12,"update_tm":97,"read_time":26},2336477552062,"https://ap-avatar.wpscdn.com/davatar_994ba38a5ba835b3df7d355c54d3ed8d",11,"Success Planning with Oracle Cloud Advanced Services Customer  \nSuccess Manager  \nWhat to Expect: A Guide to Your Voyage  \nPlanning Your Voyage  \nLeveraging all the opportunities SaaS has to offer requires a steady hand at the wheel. Your experienced Customer Success Manager will work with you to help ensure all your desired business outcomes are met throughout your Oracle Cloud voyage . With Value Realization asa cornerstone, we’ll target, track and measure business outcomes while driving adoption, engagement, and advocacy.  \nPart one of your journey begins with our comprehensive Kickoff and Discovery processes .  \n1. Planning Your Voyage 2. Charting Your Course 3. Keeping Your True North  \nKickoff:  \nYour Customer Success Manager will:  \n· Align resources across Oracle  \n· Establish measurement of business outcomes  \n· Govern KPIs  \n· Establish communication and promotion of value  \n· Implement adoption management  \n· Initiate best practice and guided implementation  \nDiscovery:  \nOnce the planning stage is complete, your Customer Success Manager will:  \n· Identify beneft drivers  \n· Make recommendations and suggest KPIs  \n· Defne and agree on next steps  \n· Identify working cadence and map next steps in your voyage  \nFind out more: check out our in-depth guide to Success Planning  \n“The success plan really opened our eyes to some possibilities that we had not ever considered or given thought to in a very longtime. We ended up with some very tangible, bite-sized ways to improve our productivity and get more ROI from our solution . Several of the recommendations were easy to implement and we were able to see an immediate benefit and we are very anxious to get the others rolled out!”  \nErin McAnally VP,  \nMarketing RamQuest, Inc .  \n1. Planning Your Voyage 2. Charting Your Course 3. Keeping Your True North  \nCharting Your Course  \nYour Success Plan is your comprehensive map of your Oracle Cloud voyage, there to guide you every step of the way.  \nAugust, 2018  \nEXECUTIVE SUMMARY  \nSuccess [Inc. is](Inc. is) an iconic brand with many different business units covering many product lines and brands. In this plan, Success Inc is looking to build a vision for their use of their technologies as their operational focus moving forward. They are looking to Oracle as their technology and business partner to drive the most effective implementation of best practices around those systems and processes that make the most sense. These will include the formulation of a lead management process, effective revenue enhancement processes , enhanced organizational alignment, and more with the goal of development of better relationships with their customers. While the business as a whole is very mature, connecting with their customer base is going to be critical to driving loyalty and influence and keeping business from going to competitors. Specifically, understanding what the customer base wants to see and better understanding not only how Success Inc. can influence it, but also drive efficiency and automation of the delivery process is important.  \nGOALS & OBJECTIVES  \nSuccess Inc. has a solid mix of veterans on their team both with experience in business outcomes and technology. Their focus will be building and aligning their organization to focus on Modern Business principles and with immediate focus will be on the following areas:  \n1) Enhanced Data Quality – Improvement in the quality and completeness of their data to handle to expectations more advanced segmentation and targeting will require.  \n2) Increased \\# of MQLs – Implementation of a formal lead process that will support their lead generation efforts.  \n3) Increase marketing attribution of revenue – Development of metrics and analytics that will show marketing’s impact on revenue and allow for the intelligent design of ideal marketing activities.  \nSuccess  \nInc.  \nCustomer Business  \nSuccess Inc. is a technology company with a large customer base and global presence.  \nSuccess Inc rel","cbCaih7ygqwIASFC","https://ap.wps.com/l/cbCaih7ygqwIASFC","pdf",7815437,6,"English","# What to Expect: A Guide to Your Voyage\n## Planning Your Voyage\n## Kickoff\n## Discovery\n## Charting Your Course\n## Keeping Your True North\n## Executive Summary\n## Goals & Objectives\n## Assessment Summary","[{\"question\":\"What does the Customer Success Manager do during Planning Your Voyage?\",\"answer\":\"The Customer Success Manager aligns Oracle resources, establishes measurement and governance for business outcomes and KPIs, and promotes value through adoption management. They also initiate best-practice and guided implementation activities.\"},{\"question\":\"What happens after the planning stage is complete?\",\"answer\":\"After planning, the Customer Success Manager identifies benefit drivers, recommends next steps, suggests KPIs, and defines the working cadence. They also help map and agree on subsequent steps for the customer’s voyage.\"},{\"question\":\"How does the success plan support business outcomes at Success Inc.?\",\"answer\":\"The executive summary positions Oracle as the technology and business partner to implement best practices, improve lead management, revenue enhancement, and organizational alignment. 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