[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"detail-sidebar-cat-1-en-105":3,"doc-seo-392319-105":53,"doc-detail-392319-en":127},{"code":4,"msg":5,"data":6},0,"success",[7,14,19,24,29,34,39,44,49],{"id":8,"doc_module":9,"doc_module_name":10,"category_name":11,"show_sort_weight":12,"slug":13},11,1,"Template","Presentations",90,"presentations",{"id":15,"doc_module":9,"doc_module_name":10,"category_name":16,"show_sort_weight":17,"slug":18},12,"Resumes",80,"resumes",{"id":20,"doc_module":9,"doc_module_name":10,"category_name":21,"show_sort_weight":22,"slug":23},14,"Invoices",70,"invoices",{"id":25,"doc_module":9,"doc_module_name":10,"category_name":26,"show_sort_weight":27,"slug":28},15,"Posters",60,"posters",{"id":30,"doc_module":9,"doc_module_name":10,"category_name":31,"show_sort_weight":32,"slug":33},16,"Social Media",50,"social-media",{"id":35,"doc_module":9,"doc_module_name":10,"category_name":36,"show_sort_weight":37,"slug":38},17,"Forms",40,"forms",{"id":40,"doc_module":9,"doc_module_name":10,"category_name":41,"show_sort_weight":42,"slug":43},18,"Letters",30,"letters",{"id":45,"doc_module":9,"doc_module_name":10,"category_name":46,"show_sort_weight":47,"slug":48},21,"Paper Templates",5,"papers-templates",{"id":50,"doc_module":9,"doc_module_name":10,"category_name":51,"show_sort_weight":4,"slug":52},158,"General","general-158",{"code":4,"msg":54,"data":55},"ok",{"site_id":56,"language":57,"slug":58,"title":59,"keywords":60,"description":61,"schema_data":62,"social_meta":120,"head_meta":122,"extra_data":124,"updated_unix":126},105,"en","student-support-and-services-policy-and-procedure-student-support-and-services-policy-and-procedure","Student Support and Services Policy and Procedure - Student Support and Services Policy and Procedure","","Student Support and Services Policy and Procedure outlines how Ozford College provides student support services, staff, and resources aligned to National Code 2018 Standards 5 and 6 and VRQA minimum standards. The policy covers rationale, scope, and commitments to academic and welfare support, orientation, and appropriate assistance for overseas students. It also defines procedure responsibilities, staff training expectations, the Student Services Front Desk contact process, available support roles, and guidance on costs for internal versus external services.",{"@graph":63,"@context":119},[64,80,102],{"@type":65,"itemListElement":66},"BreadcrumbList",[67,71,74,77],{"item":68,"name":69,"@type":70,"position":9},"https://docshare.wps.com","Home","ListItem",{"item":72,"name":10,"@type":70,"position":73},"https://docshare.wps.com/template/",2,{"item":75,"name":51,"@type":70,"position":76},"https://docshare.wps.com/template/general/",3,{"item":78,"name":59,"@type":70,"position":79},"https://docshare.wps.com/template/student-support-and-services-policy-and-procedure-student-support-and-services-policy-and-procedure/392319/",4,{"url":78,"name":59,"@type":81,"image":82,"author":87,"headline":59,"publisher":90,"fileFormat":93,"inLanguage":57,"description":61,"dateModified":94,"datePublished":95,"encodingFormat":93,"isAccessibleForFree":96,"interactionStatistic":97},"DigitalDocument",{"url":83,"@type":84,"width":85,"height":86},"https://docshare.wps.com/thumbnails/student-support-and-services-policy-and-procedure-student-support-and-services-policy-and-procedure/392319.png","ImageObject",442,249,{"name":88,"@type":89},"Theodore","Person",{"url":68,"name":91,"@type":92},"DocShare","Organization","application/pdf","2026-10-30","2026-09-25",true,{"@type":98,"interactionType":99,"userInteractionCount":101},"InteractionCounter",{"@type":100},"ViewAction",7,{"@type":103,"mainEntity":104},"FAQPage",[105,111,115],{"name":106,"@type":107,"acceptedAnswer":108},"What is the purpose of the Student Support and Services Policy and Procedure?","Question",{"text":109,"@type":110},"It is designed to ensure Ozford College provides necessary services, staff, and resources to support students in achieving their learning goals and satisfactory progress toward course learning outcomes.","Answer",{"name":112,"@type":107,"acceptedAnswer":113},"Who does the policy apply to and in which environments?",{"text":114,"@type":110},"The policy applies to relevant staff, contracted service providers, volunteers, and students, and it applies to all College environments, including physical, online, or virtual places used by students during or outside school hours.",{"name":116,"@type":107,"acceptedAnswer":117},"How do students access student support services and who is the main contact?",{"text":118,"@type":110},"Students can approach the Student Services Front Desk (open daily 8.30am to 5pm, Monday to Friday) and fill in a Student Services Request form. The official point of contact is the International Student Coordinator, who has up-to-date details of support services.","https://schema.org",{"og:url":78,"og:type":121,"og:title":59,"og:site_name":91,"og:description":61},"article",{"robots":123,"canonical":78},"index,follow",{"doc_id":125,"site_id":56},392319,1791306825,{"code":4,"msg":5,"data":128},{"doc_id":125,"user_id":129,"nickname":88,"user_avatar":130,"doc_module":9,"category_id":50,"category_name":51,"doc_title":59,"doc_description":61,"doc_content":131,"file_id":132,"file_url":133,"file_type":134,"file_size":135,"view_count":101,"is_deleted":4,"is_public":9,"is_downloadable":9,"audit_status":9,"page_count":136,"language":137,"language_code":57,"site_id":56,"html_lang":57,"table_of_contents":138,"faqs":139,"seo_title":140,"seo_description":61,"update_tm":141,"read_time":79},7971461740886,"https://ap-avatar.wpscdn.com/davatar_3d24733baf745e90a7e4bdd5f77d97b2","STUDENT SUPPORT AND SERVICES POLICY AND PROCEDURE  \n\n| Approving authority School Council |  |\n| --- | --- |\n| Purpose This policy and procedure has been developed to meet the\u003Cbr>requirements of Standard 6 of the National Code 2018 and the VRQA Minimum standards and Guidelines. In particular, this policy is designed to ensure that Ozford College provides the necessary services, staff and resources to support students, consistent with the values of the College, in achieving their learning goals and achieving satisfactory progress towards meeting the learning outcomes of the course. |  |\n| Responsible Officer Student Services Coordinator |  |\n| Associated\u003Cbr>documents | Admission and enrolment Policy and Procedure\u003Cbr>Anti-discrimination Policy and Procedure\u003Cbr>Anti-Bullying and Harassment Policy and Procedure\u003Cbr>Academic Progress and Completion within Expected Duration Of Study Policy and Procedure\u003Cbr>Attendance Policy and Procedure\u003Cbr>Child Safety Policy and Procedure\u003Cbr>Child Safe Risk Management Policy and Procedure\u003Cbr>Critical Incident Policy and Procedure\u003Cbr>Diversity, Cultural Safety and Equity Policy and Procedure\u003Cbr>Human Resource Policy and Procedure and Procedure\u003Cbr>Information, Communication and Technology (ICT) Acceptable Use Policy and Procedure\u003Cbr>Mandatory Reporting Policy and Procedure\u003Cbr>Responding to and Reporting Allegations of Suspected Child Abuse Policy and Procedure\u003Cbr>Refusal, Deferral, Suspension and Cancellation of Student Enrolment Policy and Procedure\u003Cbr>Student Behaviour Management Policy and Procedure (includes Student Code of Conduct)\u003Cbr>Student with Special Needs Policy and Procedure\u003Cbr>Student Complaints and Appeals Policy and Procedure\u003Cbr>Transfer Policy and Procedure\u003Cbr>Younger Students and Homestay Policy and Procedure\u003Cbr>Record Management Policy and Procedure |\n\n1. RATIONALE  \nThis Ozford College (hereafter referred to as the College) policy has been developed to meet the requirements of the National Code 2018 Standards 5 and 6 and the VRQA Minimum standards and Guidelines , where Ozford College (the College) supports students to adjust to study and life in Australia, to achieve their learning goals and to achieve satisfactory progress towards meeting the learning outcomes of the course.  \n2. SCOPE  \nThis policy and procedure applies to:  \n• staff directly engaged or employed by the Executive management team  \n• contracted staff ie. contracted service provider whether or not a body corporate or anyother person is an intermediary) engaged by the  \n• volunteers; and  \n• students.  \nThis policy and procedures applies to all College environments. College environments means any of the following physical, online or virtual places, used by students during or outside school hours.  \n3. POLICY  \n3.1 The College is committed to  \n• providing appropriate support services to students to enable and provide them with every opportunity to adjust to study and life in Australia  \n• providing appropriate support services to help them to achieve their learning goals and to achieve satisfactory progress towards meeting the learning outcomes of the course.  \n• offering reasonable support to overseas students, irrespective of their place or mode of study, at no additional cost to them. The nature and extent of support provided are informed by the requirements of the course, modes of study and the needs of student cohorts.  \n3.2 The College ensures that  \n• students receive the services detailed in their agreements, including academic and welfare support services.  \n• students are provided with, an orientation program that is tailored to the needs of the student cohort, access to information about living and studying in Australia, including information about safety on campus and while living in Australia.  \n• there are sufficient staff, in addition to academic staff, to support and advise overseas students who request assistance.  \n3.3 The College has a Critical Incident Policy and Procedure to assist staff and stu","cbCaib25Tnf1lreC","https://ap.wps.com/l/cbCaib25Tnf1lreC","pdf",398320,10,"English","# RATIONALE\n# SCOPE\n# POLICY\n## The College is committed to\n## The College ensures that\n# PROCEDURE\n## Student Services\n## Arrival","[{\"question\":\"What is the purpose of the Student Support and Services Policy and Procedure?\",\"answer\":\"It is designed to ensure Ozford College provides necessary services, staff, and resources to support students in achieving their learning goals and satisfactory progress toward course learning outcomes.\"},{\"question\":\"Who does the policy apply to and in which environments?\",\"answer\":\"The policy applies to relevant staff, contracted service providers, volunteers, and students, and it applies to all College environments, including physical, online, or virtual places used by students during or outside school hours.\"},{\"question\":\"How do students access student support services and who is the main contact?\",\"answer\":\"Students can approach the Student Services Front Desk (open daily 8.30am to 5pm, Monday to Friday) and fill in a Student Services Request form. The official point of contact is the International Student Coordinator, who has up-to-date details of support services.\"}]","Student Support and Services Policy and Procedure - Student Support and Services Policy and Procedure | PDF",1790367000]