[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"doc-seo-283895-105":3,"detail-sidebar-cat-1-en-105":81,"doc-detail-283895-en":126},{"code":4,"msg":5,"data":6},0,"ok",{"site_id":7,"language":8,"slug":9,"title":10,"keywords":11,"description":12,"schema_data":13,"social_meta":74,"head_meta":76,"extra_data":78,"updated_unix":80},105,"en","stp-concur-qa-stp-responses","STP Concur Q&A - STP Responses","","STP Concur Q&A provides practical answers for travelers and agencies managing reservations, approvals, policy-compliant lodging, and payment-related workflows. It covers pre-trip approval rules for selected employees, adding car services to existing hotel itineraries, accessing live technical support, and applying UTCs in Concur with effective dates. The guide also addresses handling lodging changes via CI Azumano, resolving Concur hotel compliance blocks by verifying travel rules, managing flight change deadlines and credits, and preventing extra transaction fees by booking trip segments together.",{"@graph":14,"@context":73},[15,34,56],{"@type":16,"itemListElement":17},"BreadcrumbList",[18,23,27,31],{"item":19,"name":20,"@type":21,"position":22},"https://docshare.wps.com","Home","ListItem",1,{"item":24,"name":25,"@type":21,"position":26},"https://docshare.wps.com/template/","Template",2,{"item":28,"name":29,"@type":21,"position":30},"https://docshare.wps.com/template/letters/","Letters",3,{"item":32,"name":10,"@type":21,"position":33},"https://docshare.wps.com/template/stp-concur-qa-stp-responses/283895/",4,{"url":32,"name":10,"@type":35,"image":36,"author":41,"headline":10,"publisher":44,"fileFormat":47,"inLanguage":8,"description":12,"dateModified":48,"datePublished":49,"encodingFormat":47,"isAccessibleForFree":50,"interactionStatistic":51},"DigitalDocument",{"url":37,"@type":38,"width":39,"height":40},"https://docshare.wps.com/thumbnails/stp-concur-qa-stp-responses/283895.png","ImageObject",442,249,{"name":42,"@type":43},"Logic","Person",{"url":19,"name":45,"@type":46},"DocShare","Organization","application/pdf","2026-10-22","2026-09-17",true,{"@type":52,"interactionType":53,"userInteractionCount":55},"InteractionCounter",{"@type":54},"ViewAction",11,{"@type":57,"mainEntity":58},"FAQPage",[59,65,69],{"name":60,"@type":61,"acceptedAnswer":62},"How can Concur enforce hard stop approvals for specific employees?","Question",{"text":63,"@type":64},"Set up a rule in Concur to require selected travelers to complete a pre-trip approval process before reservations proceed.","Answer",{"name":66,"@type":61,"acceptedAnswer":67},"Can travelers add a rental car to an existing hotel reservation?",{"text":68,"@type":64},"Yes. Rental cars should be addable to an existing hotel reservation. If not working, email the itinerary so STP can investigate.",{"name":70,"@type":61,"acceptedAnswer":71},"How are UTC credits applied in Concur?",{"text":72,"@type":64},"UTCs can be applied in Concur effective April 16, 2024. After a new flight reservation is created, CI Azumano’s midoffice tool recognizes traveler credits and applies them automatically; no traveler action is required.","https://schema.org",{"og:url":32,"og:type":75,"og:title":10,"og:site_name":45,"og:description":12},"article",{"robots":77,"canonical":32},"index,follow",{"doc_id":79,"site_id":7},283895,1790278447,{"code":4,"msg":82,"data":83},"success",[84,88,93,98,103,108,113,117,122],{"id":55,"doc_module":22,"doc_module_name":25,"category_name":85,"show_sort_weight":86,"slug":87},"Presentations",90,"presentations",{"id":89,"doc_module":22,"doc_module_name":25,"category_name":90,"show_sort_weight":91,"slug":92},12,"Resumes",80,"resumes",{"id":94,"doc_module":22,"doc_module_name":25,"category_name":95,"show_sort_weight":96,"slug":97},14,"Invoices",70,"invoices",{"id":99,"doc_module":22,"doc_module_name":25,"category_name":100,"show_sort_weight":101,"slug":102},15,"Posters",60,"posters",{"id":104,"doc_module":22,"doc_module_name":25,"category_name":105,"show_sort_weight":106,"slug":107},16,"Social Media",50,"social-media",{"id":109,"doc_module":22,"doc_module_name":25,"category_name":110,"show_sort_weight":111,"slug":112},17,"Forms",40,"forms",{"id":114,"doc_module":22,"doc_module_name":25,"category_name":29,"show_sort_weight":115,"slug":116},18,30,"letters",{"id":118,"doc_module":22,"doc_module_name":25,"category_name":119,"show_sort_weight":120,"slug":121},21,"Paper Templates",5,"papers-templates",{"id":123,"doc_module":22,"doc_module_name":25,"category_name":124,"show_sort_weight":4,"slug":125},158,"General","general-158",{"code":4,"msg":82,"data":127},{"doc_id":79,"user_id":128,"nickname":42,"user_avatar":129,"doc_module":22,"category_id":114,"category_name":29,"doc_title":10,"doc_description":12,"doc_content":130,"file_id":131,"file_url":132,"file_type":133,"file_size":134,"view_count":55,"is_deleted":4,"is_public":22,"is_downloadable":22,"audit_status":22,"page_count":135,"language":136,"language_code":8,"site_id":7,"html_lang":8,"table_of_contents":137,"faqs":138,"seo_title":139,"seo_description":12,"update_tm":140,"read_time":30},1099513958762,"https://ap-avatar.wpscdn.com/avatar/1000023916a998db790?x-image-process=image/resize,m_fixed,w_180,h_180&k=1784791008015729253","STP Questions  \n1. Do we have a feature to enable hard stop approvals for specific  \nemployees in Concur?  \nYes, a rule can be set up in Concur to require select travelers to go through a pre-trip approval process.  \n2. I made a reservation for a hotel but couldn’t add a rental car to the existing itinerary. Will this change?  \nYou should be able to add a rental car to an existing hotel reservation. Please email [statewidetravelprogram@dgs.ca.gov](statewidetravelprogram@dgs.ca.gov and)[ and](statewidetravelprogram@dgs.ca.gov and) provide a copy of the itinerary so we can investigate the matter further.  \n3. Do we have a live technician that can help with our technical issues?  \nYes, CI Azumano and STP both have staff to assist. Depending upon the issue, you may reach out to STP by phone at (916) 376-3974.  \n4. Is there a guide available on how to apply UTC's via Concur?  \nUTCs can be applied in Concur, effective April 16, 2024. From the user’s perspective, the UTC will continue to display in multiple areas within Concur. Once the new flight reservation is created, CI Azumano’s midoffice tool will recognize if the traveler has a credit and will apply the credit to the new reservation. No action is required by the traveler.  \n5. We received communication that employees are to call CI Azumano for  \nlodging changes and not to do that in Concur. Is that still the current direction?  \nThis is the direction for existing hotel reservations booked with CalTravelStore only. If the hotel reservation was booked after your agency’s go live/transition date with CI Azumano, you may make changes to reservations online in Concur.  \n6. Hello, all staff at my department are having issues booking in CI Azumano.  \nWe receive a message \"This hotel is not in compliance with the following travel rule(s): Hotel is in state providence California, CA.\" Could you please address how we can work around this so staff can book?  \nThis appears to be a travel rule that is set up on your Concur site, blocking hotels based on location. Please email us at  \n[statewidetravelprogram@dgs.ca.gov](statewidetravelprogram@dgs.ca.gov so we can)[ so we can](statewidetravelprogram@dgs.ca.gov so we can) verify the current travel rules within your Concur site.  \n7. How long do you have to make changes to a flight and, if someone is unable to make the flight will a credit be issued?  \nIt depends on the airline, but most airlines allow you to change your flight up to 24 hours from the scheduled departure time. Whether you receive a flight credit depends on the fare type. If needed, please send more information to STP.  \n8. Using the Concur App to make reservations, travelers are encountering different lodging rates for multiple nights, do not show on the app.  \nEmployees get multiple emails with nightly rates and total lodging booked being different amounts. What is happening on the app?  \nPlease send screenshots [to](to statewidetravelprogram@dgs.ca.gov and STP)[ ](to statewidetravelprogram@dgs.ca.gov and STP)[statewidetravelprogram@dgs.ca.gov](to statewidetravelprogram@dgs.ca.gov and STP)[ and STP](to statewidetravelprogram@dgs.ca.gov and STP)[ ](to statewidetravelprogram@dgs.ca.gov and STP)[will investigate.](will investigate.)  \n9. More information is needed to guide staff on \"avoiding additional  \ntransaction fees, trips should be booked in one itinerary\". I'm not sure what that means when they are creating their booking.  \nIf staff are booking multiple segments of one trip (air, car and/or hotel) separately, each of those bookings incurs its own transaction fee. By avoiding additional (separate) transaction fees, all segments for a single trip should be booked together in one reservation.  \n10.Is the completion of credit card authorization form for VCN required for all  \nhotels? Or only those that didn't receive the VCN information? Is the form to be completed by the employee or travel services unit?  \nThe completion of the credit card authorization form for VCN is not r","cbCaisSyDLGV9Pyt","https://ap.wps.com/l/cbCaisSyDLGV9Pyt","pdf",136907,9,"English","# STP Questions\n## Concur approvals and reservation changes\n## Lodging compliance and payment options\n## Technical support and training\n## Fees, credits, and discounts","[{\"question\":\"How can Concur enforce hard stop approvals for specific employees?\",\"answer\":\"Set up a rule in Concur to require selected travelers to complete a pre-trip approval process before reservations proceed.\"},{\"question\":\"Can travelers add a rental car to an existing hotel reservation?\",\"answer\":\"Yes. Rental cars should be addable to an existing hotel reservation. If not working, email the itinerary so STP can investigate.\"},{\"question\":\"How are UTC credits applied in Concur?\",\"answer\":\"UTCs can be applied in Concur effective April 16, 2024. After a new flight reservation is created, CI Azumano’s midoffice tool recognizes traveler credits and applies them automatically; no traveler action is required.\"}]","STP Concur Q&A - STP Responses | PDF",1789621575]