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VALUES  \nWhen we show up at our best, we deliver performance through the lens of humanity:  \nCRAFT  \nWe delight in the rigor of the details—no matter what our job is We learn and teach in the pursuit of growth We deliver excellence with passion and creativity  \nRESULTS  \nWe consistently achieve our goals with focus, integrity, and drive We continuously innovate to stay ahead We exceed the expectations of the people we serve  \nCOURAGE  \nWe embrace difficult conversations, with respect, to make us all better We pursue audacious ideas beyond our comfort zone We do the right thing, even when its hard  \nBELONGING  \nWe actively listen and connect with warmth and transparency We recognize and appreciate every person for who they are We treat each other with dignity and care  \nJOY  \nWe take pride in our work and have fun while doing it We celebrate each other and our wins We create great vibes to bring the best out of others  \nOUR PROMISES  \nThe mutual success we collectively commit to At our best, we will:  \nOUR  \nPARTNER  \nPROMISE Bridge to abetter future  \nOUR SHAREHOLDER PROMISE  \nGenerateenduring, long-term returns  \nOUR ENVIRONMENTAL PROMISE  \nGive more than we take  \nOUR  \nCUSTOMER  \nPROMISE Uplift the everyday  \nOUR FARMER PROMISE  \nEnsure the future of coffee for all  \nOUR  \nCOMMUNITY  \nPROMISE Contribute positively  \n3  \n4  \nLook Inside  \nLiving Our Values 6  \nSpeaking up 8  \nMaking the Right Decision 10  \nThe Workplace 12  \nHow We Treat One Another 13  \nDiversity 13  \nBusiness Practices 14  \nConflicts of Interest 15  \nGifts and Entertainment 16  \nBribery and Corruption 17  \nInternational Business 17  \nInteraction with the Government 17  \nSales Practices and Advertising 18  \nFair Competition 18  \nFraudulent Activity 19  \nOur Responsibilities 20  \nSecurities 21  \nConfidential Information 22  \nIntellectual Property 22  \nUse and Retention of Company Records 23  \nProtecting Partner and Customer Personal Data 24  \nBooks and Records 24  \nFinancial Accounting, Internal Controls and Auditing Matters 25  \nPolitical Activities 25  \nCompliance with Laws and Regulations 26  \nContact Us 28  \n6  \nLiving Our Values  \nWhy do the Standards of Business Conduct (Standards) Exist?  \n• As a global company, we are subject to the highest standards of ethical conduct and behavior  \n• The Standards help us make decisions in our daily work  \n• The Standards demonstrate that we take our legal and ethical responsibilities seriously  \nWho is Expected to Follow the Standards?  \n• The Standards apply to all partners, officers, and board of directors, as well as temporary service workers and independent contractors  \n• We also expect that third parties working on our behalf will follow similarly high ethical standards  \nAs Partners, We Need to Know:  \n• Know and follow the Standards and company policies that apply to our jobs  \n• Ask questions when we are unsure of the right course of action  \n• Speak up when we see or suspect misconduct  \nLeaders and Managers Set the Tone  \n• Set high expectations for partners and lead by example  \n• Foster an open-door culture where partners feel comfortable asking questions and reporting concerns  \n• Be alert to possible misconduct in the workplace  \n• Promote ethics and compliance through continued learning opportunities  \nAnti-Retaliation Standard  \nStarbucks does not tolerate retaliation against or the victimization of any partner with concerns or questions regarding a potential violation of the Standards of Business Conduct or any Starbucks policy that the partner reasonably believes to have occurred.  \nSpeaking up  \nWHEN YOU REPORT A CONCERN  \nSUPPORT  \nThe Ethics & Compliance Helpline is supported 24 hours a day by a neutral, third-party company. Partners can discuss their concerns with a trained specialist.  \nACT  \nPartner Relations or Ethi","cbCailKwBmVCMg39","https://ap.wps.com/l/cbCailKwBmVCMg39","pdf",6951501,31,"English","# Living Our Values\n## Why do the Standards of Business Conduct (Standards) Exist?\n## Who is Expected to Follow the Standards?\n## Speaking up\n# Speaking up\n## WHEN YOU REPORT A CONCERN\n## SUPPORT\n## ACT","[{\"question\":\"Why do the Standards of Business Conduct exist?\",\"answer\":\"They help make decisions in daily work, reflect serious legal and ethical responsibilities, and set the highest ethical expectations for a global company.\"},{\"question\":\"Who is expected to follow the Standards?\",\"answer\":\"All partners, officers, board of directors, temporary service workers, independent contractors, and third parties working on the company’s behalf.\"},{\"question\":\"What should a partner do when reporting a concern?\",\"answer\":\"Use the Ethics \\u0026 Compliance Helpline for support, and then Partner Relations or Ethics \\u0026 Compliance shares investigation findings with the appropriate business or department leader to address the concern.\"}]","Standards of Business Conduct - Values and Speaking Up | PDF",1789316107]