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The appendices define the customer’s specification of needs and requirements, the supplier’s description of cloud and additional services, and the customer’s system landscape. They also set out delivery and acceptance test plans, service levels with standardised compensation, and administrative provisions covering organisation, authorised representatives, written-form requirements, the supplier’s service catalogue, and key personnel.",{"@graph":63,"@context":118},[64,80,101],{"@type":65,"itemListElement":66},"BreadcrumbList",[67,71,74,77],{"item":68,"name":69,"@type":70,"position":9},"https://docshare.wps.com","Home","ListItem",{"item":72,"name":10,"@type":70,"position":73},"https://docshare.wps.com/template/",2,{"item":75,"name":41,"@type":70,"position":76},"https://docshare.wps.com/template/letters/",3,{"item":78,"name":59,"@type":70,"position":79},"https://docshare.wps.com/template/ssa-little-cloud-2021-appendices-to-ssa-little-cloud-appendix/162808/",4,{"url":78,"name":59,"@type":81,"image":82,"author":87,"headline":59,"publisher":90,"fileFormat":93,"inLanguage":57,"description":61,"dateModified":94,"datePublished":95,"encodingFormat":93,"isAccessibleForFree":96,"interactionStatistic":97},"DigitalDocument",{"url":83,"@type":84,"width":85,"height":86},"https://docshare.wps.com/thumbnails/ssa-little-cloud-2021-appendices-to-ssa-little-cloud-appendix/162808.png","ImageObject",442,249,{"name":88,"@type":89},"Ava Thompson","Person",{"url":68,"name":91,"@type":92},"DocShare","Organization","application/vnd.openxmlformats-officedocument.wordprocessingml.document","2026-09-23","2026-08-30",true,{"@type":98,"interactionType":99,"userInteractionCount":73},"InteractionCounter",{"@type":100},"ViewAction",{"@type":102,"mainEntity":103},"FAQPage",[104,110,114],{"name":105,"@type":106,"acceptedAnswer":107},"What does Appendix 1 require from the customer?","Question",{"text":108,"@type":109},"Appendix 1 contains the customer’s description of needs and the specification of requirements for cloud services, additional services, and the service catalogue.","Answer",{"name":111,"@type":106,"acceptedAnswer":112},"What information is provided in Appendix 2?",{"text":113,"@type":109},"Appendix 2 sets out the supplier’s description of the cloud services and any additional services, including other agreement requirements.",{"name":115,"@type":106,"acceptedAnswer":116},"How are delivery, acceptance, and service performance handled?",{"text":117,"@type":109},"Appendix 4 provides the delivery plan and the customer’s acceptance test plan and criteria. Appendix 5 defines agreed service levels for maintenance and other additional services and the financial compensation for breaches.","https://schema.org",{"og:url":78,"og:type":120,"og:title":59,"og:site_name":91,"og:description":61},"article",{"robots":122,"canonical":78},"index,follow",{"doc_id":124,"site_id":56},162808,1790195741,{"code":4,"msg":5,"data":127},{"doc_id":124,"user_id":128,"nickname":88,"user_avatar":129,"doc_module":9,"category_id":40,"category_name":41,"doc_title":59,"doc_description":61,"doc_content":130,"file_id":131,"file_url":132,"file_type":133,"file_size":134,"view_count":73,"is_deleted":4,"is_public":9,"is_downloadable":9,"audit_status":9,"page_count":135,"language":136,"language_code":57,"site_id":56,"html_lang":57,"table_of_contents":137,"faqs":138,"seo_title":139,"seo_description":61,"update_tm":140,"read_time":141},1649267921044,"https://us-avatar.wpscdn.com/avatar/1800007509477c92dfb?_k=1786009248482753345","SSA-little cloud 2021\nAppendices to SSA-little cloud\nThe Norwegian Government’s Standard Agreement for providing access to Cloud Services delivered on Standard Terms\nContents:\n\u0013 TOC \\o \"1-3\" \\h \\z \\u \u0014\u0013 HYPERLINK \\l \"_Toc112239642\" \u0014Appendix 1: The Customer’s specification of needs and specification of requirements\t\u0013 PAGEREF _Toc112239642 \\h \u00145\u0015\u0015\n\u0013 HYPERLINK \\l \"_Toc112239643\" \u0014I. Scope of the Agreement (Section 1.1 of the Agreement)\t\u0013 PAGEREF _Toc112239643 \\h \u00145\u0015\u0015\n\u0013 HYPERLINK \\l \"_Toc112239644\" \u0014The Customer’s overall description of needs (context for the Customer’s requirements)\t\u0013 PAGEREF _Toc112239644 \\h \u00145\u0015\u0015\n\u0013 HYPERLINK \\l \"_Toc112239645\" \u0014The Customer shall describe its needs and specify its requirements here.\t\u0013 PAGEREF _Toc112239645 \\h \u00145\u0015\u0015\n\u0013 HYPERLINK \\l \"_Toc112239646\" \u0014Requirements for Cloud Services\t\u0013 PAGEREF _Toc112239646 \\h \u00145\u0015\u0015\n\u0013 HYPERLINK \\l \"_Toc112239647\" \u0014Requirements relating to Additional Services\t\u0013 PAGEREF _Toc112239647 \\h \u00146\u0015\u0015\n\u0013 HYPERLINK \\l \"_Toc112239648\" \u0014Requirements relating to the service catalogue\t\u0013 PAGEREF _Toc112239648 \\h \u00146\u0015\u0015\n\u0013 HYPERLINK \\l \"_Toc112239649\" \u0014II. Other requirements in the Agreement\t\u0013 PAGEREF _Toc112239649 \\h \u00146\u0015\u0015\n\u0013 HYPERLINK \\l \"_Toc112239650\" \u0014Termination of the Cloud Services, Section 4.2.2 of the Agreement\t\u0013 PAGEREF _Toc112239650 \\h \u00146\u0015\u0015\n\u0013 HYPERLINK \\l \"_Toc112239651\" \u0014General requirements relating to information security, Section 7.1.1 of the Agreement\t\u0013 PAGEREF _Toc112239651 \\h \u00146\u0015\u0015\n\u0013 HYPERLINK \\l \"_Toc112239652\" \u0014Requirements for Cloud Services, Section 7.1.2 of the Agreement\t\u0013 PAGEREF _Toc112239652 \\h \u00147\u0015\u0015\n\u0013 HYPERLINK \\l \"_Toc112239653\" \u0014Data processing agreement for Cloud Services, Section 7.2.2 of the Agreement\t\u0013 PAGEREF _Toc112239653 \\h \u00147\u0015\u0015\n\u0013 HYPERLINK \\l \"_Toc112239654\" \u0014Appendix 2: The Supplier’s description of the Cloud Services and any Additional Services\t\u0013 PAGEREF _Toc112239654 \\h \u00148\u0015\u0015\n\u0013 HYPERLINK \\l \"_Toc112239655\" \u0014I. Scope of the Agreement (Section 1.1 of the Agreement)\t\u0013 PAGEREF _Toc112239655 \\h \u00148\u0015\u0015\n\u0013 HYPERLINK \\l \"_Toc112239656\" \u0014Description of the Cloud Services\t\u0013 PAGEREF _Toc112239656 \\h \u00148\u0015\u0015\n\u0013 HYPERLINK \\l \"_Toc112239657\" \u0014Description of Additional Services\t\u0013 PAGEREF _Toc112239657 \\h \u00148\u0015\u0015\n\u0013 HYPERLINK \\l \"_Toc112239658\" \u0014II. Other requirements in the Agreement\t\u0013 PAGEREF _Toc112239658 \\h \u00148\u0015\u0015\n\u0013 HYPERLINK \\l \"_Toc112239659\" \u0014The Customer’s responsibility for facilitation, Section 5.1.2 of the Agreement\t\u0013 PAGEREF _Toc112239659 \\h \u00148\u0015\u0015\n\u0013 HYPERLINK \\l \"_Toc112239660\" \u0014Requirements relating to the Cloud Services (regarding information security, etc.), \u000bSection 7.1.2 of the Agreement\t\u0013 PAGEREF _Toc112239660 \\h \u00149\u0015\u0015\n\u0013 HYPERLINK \\l \"_Toc112239661\" \u0014Cloud Services, Section 8.2.2 of the Agreement\t\u0013 PAGEREF _Toc112239661 \\h \u00149\u0015\u0015\n\u0013 HYPERLINK \\l \"_Toc112239662\" \u0014Rights to data processed in the Cloud Services, Section 8.3.2 of the Agreement\t\u0013 PAGEREF _Toc112239662 \\h \u00149\u0015\u0015\n\u0013 HYPERLINK \\l \"_Toc112239663\" \u0014Appendix 3: The Customer’s system landscape\t\u0013 PAGEREF _Toc112239663 \\h \u001410\u0015\u0015\n\u0013 HYPERLINK \\l \"_Toc112239664\" \u0014The system landscape that the Cloud Services need to interact with, etc. \u000b(Section 1.1 of the Agreement)\t\u0013 PAGEREF _Toc112239664 \\h \u001410\u0015\u0015\n\u0013 HYPERLINK \\l \"_Toc112239665\" \u0014Appendix 4: Delivery plan as well as plan and criteria for the Customer’s acceptance test\t\u0013 PAGEREF _Toc112239665 \\h \u001411\u0015\u0015\n\u0013 HYPERLINK \\l \"_Toc112239666\" \u0014I. Availability of the Cloud Services (Section 2.2 of the Agreement)\t\u0013 PAGEREF _Toc112239666 \\h \u001411\u0015\u0015\n\u0013 HYPERLINK \\l \"_Toc112239667\" \u0014A. When the Cloud Services must be accessible for use by the Customer\t\u0013 PAGEREF _Toc112239667 \\h \u001411\u0015\u0015\n\u0013 HYPERLINK \\l \"_Toc112239668\" \u0014B. Plan for the delivery of Additional Services\t\u0013 PAGEREF _Toc112239668 \\h \u001411\u0015\u0015\n\u0013 HYPERLINK \\l \"_Toc112239669\" \u0014C. Gradual implementation of the Cloud Services\t\u0013 PAGEREF _Toc112239669 \\h \u001411\u0015\u0015\n\u0013 HYPERLINK \\l \"_Toc112239670\" \u0014II. The Customer’s approval test (Section 2.4 of the Agreement)\t\u0013 PAGEREF _Toc112239670 \\h \u001411\u0015\u0015\n\u0013 HYPERLINK \\l \"_Toc112239671\" \u0014Plan for the execution of the Cu","cbCaihE6FPMqQ0Cp","https://ap.wps.com/l/cbCaihE6FPMqQ0Cp","docx",116656,28,"English","# Appendix 1: The Customer’s specification of needs and specification of requirements\n# Appendix 2: The Supplier’s description of the Cloud Services and any Additional Services\n# Appendix 3: The Customer’s system landscape\n# Appendix 4: Delivery plan as well as plan and criteria for the Customer’s acceptance test\n# Appendix 5: Service levels for Additional Services with standardised compensation\n# Appendix 6: Administrative provisions","[{\"question\":\"What does Appendix 1 require from the customer?\",\"answer\":\"Appendix 1 contains the customer’s description of needs and the specification of requirements for cloud services, additional services, and the service catalogue.\"},{\"question\":\"What information is provided in Appendix 2?\",\"answer\":\"Appendix 2 sets out the supplier’s description of the cloud services and any additional services, including other agreement requirements.\"},{\"question\":\"How are delivery, acceptance, and service performance handled?\",\"answer\":\"Appendix 4 provides the delivery plan and the customer’s acceptance test plan and criteria. Appendix 5 defines agreed service levels for maintenance and other additional services and the financial compensation for breaches.\"}]","SSA-little cloud 2021 - Appendices to SSA-little cloud - Appendix | DOCX",1788131475,10]