[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"detail-sidebar-cat-1-en-105":3,"doc-seo-189932-105":53,"doc-detail-189932-en":126},{"code":4,"msg":5,"data":6},0,"success",[7,14,19,24,29,34,39,44,49],{"id":8,"doc_module":9,"doc_module_name":10,"category_name":11,"show_sort_weight":12,"slug":13},11,1,"Template","Presentations",90,"presentations",{"id":15,"doc_module":9,"doc_module_name":10,"category_name":16,"show_sort_weight":17,"slug":18},12,"Resumes",80,"resumes",{"id":20,"doc_module":9,"doc_module_name":10,"category_name":21,"show_sort_weight":22,"slug":23},14,"Invoices",70,"invoices",{"id":25,"doc_module":9,"doc_module_name":10,"category_name":26,"show_sort_weight":27,"slug":28},15,"Posters",60,"posters",{"id":30,"doc_module":9,"doc_module_name":10,"category_name":31,"show_sort_weight":32,"slug":33},16,"Social Media",50,"social-media",{"id":35,"doc_module":9,"doc_module_name":10,"category_name":36,"show_sort_weight":37,"slug":38},17,"Forms",40,"forms",{"id":40,"doc_module":9,"doc_module_name":10,"category_name":41,"show_sort_weight":42,"slug":43},18,"Letters",30,"letters",{"id":45,"doc_module":9,"doc_module_name":10,"category_name":46,"show_sort_weight":47,"slug":48},21,"Paper Templates",5,"papers-templates",{"id":50,"doc_module":9,"doc_module_name":10,"category_name":51,"show_sort_weight":4,"slug":52},158,"General","general-158",{"code":4,"msg":54,"data":55},"ok",{"site_id":56,"language":57,"slug":58,"title":59,"keywords":60,"description":61,"schema_data":62,"social_meta":119,"head_meta":121,"extra_data":123,"updated_unix":125},105,"en","spa-sample-services-and-service-level-response-times","SPa Sample - Services and Service-Level Response Times","","Document outlines service categories and operational workflows across multiple campus support functions, mapping service descriptions to defined target response times ranging from Critical (2 hours) through Very Low (30 days). It details form and memo completion for orders, asset management surplus requests and inventory participation, procurement and payment request handling, travel authorization and reimbursement processing, and financial planning and close/open activities. It further covers purchasing card reconciliation, independent contractor setup, analytics dashboards for real-time reporting, branding and content review, and campus web services administration including hosting, TLS, backups, monitoring, and website support. Finally, it lists HR transaction notice periods with required documentation for hires, promotions, reclassifications, title changes, and terminations.",{"@graph":63,"@context":118},[64,80,101],{"@type":65,"itemListElement":66},"BreadcrumbList",[67,71,74,77],{"item":68,"name":69,"@type":70,"position":9},"https://docshare.wps.com","Home","ListItem",{"item":72,"name":10,"@type":70,"position":73},"https://docshare.wps.com/template/",2,{"item":75,"name":11,"@type":70,"position":76},"https://docshare.wps.com/template/presentations/",3,{"item":78,"name":59,"@type":70,"position":79},"https://docshare.wps.com/template/spa-sample-services-and-service-level-response-times/189932/",4,{"url":78,"name":59,"@type":81,"image":82,"author":87,"headline":59,"publisher":90,"fileFormat":93,"inLanguage":57,"description":61,"dateModified":94,"datePublished":95,"encodingFormat":93,"isAccessibleForFree":96,"interactionStatistic":97},"DigitalDocument",{"url":83,"@type":84,"width":85,"height":86},"https://docshare.wps.com/thumbnails/spa-sample-services-and-service-level-response-times/189932.png","ImageObject",442,249,{"name":88,"@type":89},"Stanford","Person",{"url":68,"name":91,"@type":92},"DocShare","Organization","application/pdf","2026-10-04","2026-09-03",true,{"@type":98,"interactionType":99,"userInteractionCount":47},"InteractionCounter",{"@type":100},"ViewAction",{"@type":102,"mainEntity":103},"FAQPage",[104,110,114],{"name":105,"@type":106,"acceptedAnswer":107},"What are the target response times for services in this document?","Question",{"text":108,"@type":109},"The document defines Critical (2 hours), High (8 hours), Medium (48 hours), Low (5 days), and Very Low (30 days) response targets.","Answer",{"name":111,"@type":106,"acceptedAnswer":112},"What procurement and payment-related tasks are covered?",{"text":113,"@type":109},"It includes processing requisitions, purchase orders, payment requests, disbursement vouchers, vendor maintenance, reconciling purchasing card transactions, acting as a PCard liaison, and supporting independent contractor forms.",{"name":115,"@type":106,"acceptedAnswer":116},"What HR transaction notice periods and documents are listed?",{"text":117,"@type":109},"The document specifies notice timelines for new hires, promotions, reclassifications, title changes, and terminations, along with required supporting items such as checklists, job descriptions/resumes, memos of explanation, and resignation letters.","https://schema.org",{"og:url":78,"og:type":120,"og:title":59,"og:site_name":91,"og:description":61},"article",{"robots":122,"canonical":78},"index,follow",{"doc_id":124,"site_id":56},189932,1788400015,{"code":4,"msg":5,"data":127},{"doc_id":124,"user_id":128,"nickname":88,"user_avatar":129,"doc_module":9,"category_id":8,"category_name":11,"doc_title":59,"doc_description":61,"doc_content":130,"file_id":131,"file_url":132,"file_type":133,"file_size":134,"view_count":47,"is_deleted":4,"is_public":9,"is_downloadable":9,"audit_status":9,"page_count":135,"language":136,"language_code":57,"site_id":56,"html_lang":57,"table_of_contents":137,"faqs":138,"seo_title":139,"seo_description":61,"update_tm":125,"read_time":140},2336477552062,"https://ap-avatar.wpscdn.com/davatar_994ba38a5ba835b3df7d355c54d3ed8d","| Description | Target Response Time |\n| --- | --- |\n| Critical | 2 Hours |\n| High | 8 Hours |\n| Medium | 48 Hours |\n| Low | 5 Days |\n| Very Low | 30 Days |\n\n\n| Services Provided |\n| --- |\n| • Completion of required forms and memos for orders or in compliance with other campus departments on campus.\u003Cbr>• Oversight of asset management for the department including submission and approval of surplus requests and participation in semi-annual asset inventory requirements. |\n\n| Services Provided |\n| --- |\n| • Requisitions (REQS), Purchase Orders (PO), Payment Requests (PREQ), Disbursement Voucher\u003Cbr>(DV), Vendor Maintenance\u003Cbr>• Reconciliation of Purchasing Card (PCARD) transactions\u003Cbr>• Act as departmental PCard Liaison\u003Cbr>• Setting up, managing, and processing Independent Contractor forms (ICONs)\u003Cbr>• Guide department on Purchasing policies and rules as well as best practices for purchase methods/allowability |\n\n\n| Services Provided |\n| --- |\n| • Completion and routing of travel authorization\u003Cbr>• Booking approved travel arrangements in conjunction with traveler, including flights, hotel, and registration\u003Cbr>• Processing and settling travel advances, if needed\u003Cbr>• Completion and routing of travel expense reimbursements\u003Cbr>• Share best practices, tips, and guidelines |\n\n| Description | Target Response Time |\n| --- | --- |\n| Critical | 2 Hours |\n| High | 8 Hours |\n| Medium | 48 Hours |\n| Low | 5 Days |\n| Very Low | 30 Days |\n\n\n| Services Provided |\n| --- |\n| • In conjunction with department, establish annual financial plan\u003Cbr>• Manage fiscal year close and open activities\u003Cbr>• Facilitate scheduled meetings to review balances and financial plan\u003Cbr>• Develop and provide dashboards in Analytics for real time access to reports |\n\n| Services Provided |\n| --- |\n| • Facilitate the All Funds Multi Year Planning (AFMY) process, submit final data and report per University procedure on behalf of department\u003Cbr>• Manage position funding per plan, including creating and modifying positions as needed\u003Cbr>• Submit all Requests for Budget Changes (RBC) per financial plan\u003Cbr>• In conjunction with department, submit changes to grants budgets\u003Cbr>• Assist in any required annual or close reporting and account maintenance\u003Cbr>• Manage annual technology allowances process; Documenting budgetary impact and providing guidance and guidelines for eligibility; Consulting on communication process. |\n\n\n| Services Provided |\n| --- |\n| • Prepare monthly account reconciliation\u003Cbr>• Monitor accounts for emerging issues, statutory compliance, accuracy, and cash flow needs\u003Cbr>• Manage and report on project funding as requested by department\u003Cbr>• Provide ad hoc financial reports\u003Cbr>• Research and Sharing of Best Practices\u003Cbr>• Financial Systems Document Creation\u003Cbr>• Backup approvals\u003Cbr>• Monitoring transactions for appropriateness and compliance\u003Cbr>• Creation of accounts – Management of Workflow and Chart of Accounts |\n\n| Description | Target Response Time |\n| --- | --- |\n| Critical | 2 Hours |\n| High | 8 Hours |\n| Medium | 48 Hours |\n| Low | 5 Days |\n| Very Low | 30 Days |\n\n\n| Services Provided |\n| --- |\n| • Ensuring branding meets university branding requirements and standards\u003Cbr>• Review and editing of content before publication\u003Cbr>• Consulting on audience and methods of communication |\n\n| Services Provided |\n| --- |\n| • Management of Service Level Agreement for Campus Web Services with UITS\u003Cbr>• Pantheon Hosting Packages:\u003Cbr>o Access to hosting packages at our negotiated rates with Pantheon Systems, Inc.\u003Cbr>o Typical hosting costs per site: $240/year\u003Cbr>o The provided Pantheon Hosting Packages encompass the infrastructure and capacity aspects of providing a web site such as storage for files, network connectivity, maintenance of servers, backups, and other server related items.\u003Cbr>• Hosting administration, oversight\u003Cbr>o A secure environment for hosting.\u003Cbr>o Managed TLS certificates to provide [https via Let](https via Let)’s Encrypt.\u003Cbr>o Automated nightly backups","cbCairuXSVMytKVV","https://ap.wps.com/l/cbCairuXSVMytKVV","pdf",504355,19,"English","# Services Provided\n## Response Time Descriptions\n## Form, Procurement, and Payment Services\n## Travel Authorization and Reimbursements\n## Financial Planning and Close/Open Activities\n## Account Reconciliation and Project Funding\n## Branding and Content Review\n## Campus Web Services and Hosting Administration\n## HR Transaction Notice Requirements","[{\"question\":\"What are the target response times for services in this document?\",\"answer\":\"The document defines Critical (2 hours), High (8 hours), Medium (48 hours), Low (5 days), and Very Low (30 days) response targets.\"},{\"question\":\"What procurement and payment-related tasks are covered?\",\"answer\":\"It includes processing requisitions, purchase orders, payment requests, disbursement vouchers, vendor maintenance, reconciling purchasing card transactions, acting as a PCard liaison, and supporting independent contractor forms.\"},{\"question\":\"What HR transaction notice periods and documents are listed?\",\"answer\":\"The document specifies notice timelines for new hires, promotions, reclassifications, title changes, and terminations, along with required supporting items such as checklists, job descriptions/resumes, memos of explanation, and resignation letters.\"}]","SPa Sample - Services and Service-Level Response Times | PDF",7]