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It gathers organizational baseline information, then assesses social audits, social ratings, and compliance with Client Protection Principles, including CPP training participation and required principle-by-principle steps. Additional sections collect data on customer targeting and eligibility alignment, poverty assessment and impact evaluations, and internal SPM governance such as incentives, data collection, reporting, and training.",{"@graph":63,"@context":118},[64,80,101],{"@type":65,"itemListElement":66},"BreadcrumbList",[67,71,74,77],{"item":68,"name":69,"@type":70,"position":9},"https://docshare.wps.com","Home","ListItem",{"item":72,"name":10,"@type":70,"position":73},"https://docshare.wps.com/template/",2,{"item":75,"name":36,"@type":70,"position":76},"https://docshare.wps.com/template/forms/",3,{"item":78,"name":59,"@type":70,"position":79},"https://docshare.wps.com/template/social-performance-management-gap-analysis-questionnaire/244017/",4,{"url":78,"name":59,"@type":81,"image":82,"author":87,"headline":59,"publisher":90,"fileFormat":93,"inLanguage":57,"description":61,"dateModified":94,"datePublished":95,"encodingFormat":93,"isAccessibleForFree":96,"interactionStatistic":97},"DigitalDocument",{"url":83,"@type":84,"width":85,"height":86},"https://docshare.wps.com/thumbnails/social-performance-management-gap-analysis-questionnaire/244017.png","ImageObject",442,249,{"name":88,"@type":89},"Levi","Person",{"url":68,"name":91,"@type":92},"DocShare","Organization","application/pdf","2026-09-25","2026-09-12",true,{"@type":98,"interactionType":99,"userInteractionCount":47},"InteractionCounter",{"@type":100},"ViewAction",{"@type":102,"mainEntity":103},"FAQPage",[104,110,114],{"name":105,"@type":106,"acceptedAnswer":107},"What is the purpose of the Social Performance Management Gap Analysis questionnaire?","Question",{"text":108,"@type":109},"It is used to review existing SPM implementation practices, identify support needs for strengthening employee knowledge and skills, and determine topics to include in proposed regional workshops.","Answer",{"name":111,"@type":106,"acceptedAnswer":112},"Which areas does the questionnaire cover after collecting basic MFI information?",{"text":113,"@type":109},"It assesses social audits and social ratings, compliance with Client Protection Principles (CPP), customer targeting and eligibility alignment, poverty assessment/poverty profiling and impact assessments, and internal Social Performance Management practices.",{"name":115,"@type":106,"acceptedAnswer":116},"How does the questionnaire evaluate Social Performance Management implementation capacity?",{"text":117,"@type":109},"It checks staff incentives alignment, whether social and poverty data are collected periodically, whether data are reported to MIX Markets, and whether staff and the Board are trained or oriented in SPM.","https://schema.org",{"og:url":78,"og:type":120,"og:title":59,"og:site_name":91,"og:description":61},"article",{"robots":122,"canonical":78},"index,follow",{"doc_id":124,"site_id":56},244017,1790020078,{"code":4,"msg":5,"data":127},{"doc_id":124,"user_id":128,"nickname":88,"user_avatar":129,"doc_module":9,"category_id":35,"category_name":36,"doc_title":59,"doc_description":61,"doc_content":130,"file_id":131,"file_url":132,"file_type":133,"file_size":134,"view_count":47,"is_deleted":4,"is_public":9,"is_downloadable":9,"audit_status":9,"page_count":25,"language":135,"language_code":57,"site_id":56,"html_lang":57,"table_of_contents":136,"faqs":137,"seo_title":138,"seo_description":61,"update_tm":139,"read_time":47},7971461740909,"https://ap-avatar.wpscdn.com/davatar_155a257f0dc6eb9ab79c44ca47cae57d","Social Performance Management Gap Analysis questionnaire  \nPurpose:  \nWe would like to use this template to:  \n1. The existing practices of implementing social performance  \n2. Areas of support for further enhancement in knowledge and skills of the employees responsible for SPM in member organizations  \n3. Topics that are required to be included during the proposed regional workshops  \n1. MFI INFORMATION  \nA. Name of Organization:  \nB. What year was your organization established? (If your organization has operations other than Microfinance, please mention the year MF operations were started)  \nC. Where is your organization's Head office located?  \n\n| State: |  |\n| --- | --- |\n| City: |  |\n\nD. Which regions is your organization operational in?  \n☐ North  \n☐ South  \n☐ East  \n☐ West  \n☐ North-East  \nE. Which regions does your organization have the largest operations/portfolio in?☐ North  \n☐ South  \n☐ East  \n☐ West  \n☐ North-East  \nPage 1 of 15  \n2. Social Performance Assessments  \nA. Does your organization conduct social audits? Yes   \nNo   \nB. If yes, please provide additional details:  \n\n| Which year did your organization first undergo a social audit? |  |\n| --- | --- |\n| How often does your organization undergo social audits? |  |\n| Which year did you last conduct a social audit for your organization? |  |\n\nC. If not conducted social audit or not interested in doing so, please cite reasons or constraints.  \nD. Does your organization undergo social rating? Yes   \nNo   \nE. If yes, please provide additional details:  \n\n| Which year did your organization first undergo a social rating? |  |\n| --- | --- |\n| How often does your organization undergo social rating? |  |\n| Which year did you last conduct a social rating for your organization? |  |\n\nF. If not conducted social rating or not interested in doing so, please cite reasons or constraints.  \n3. Compliance with Client Protection Principles (CPP)  \nA. Have you conduct CPP assessment for your organization? Yes   \nNo   \nB. If yes, please provide additional details:  \n\n| Which year did your organization first undergo CPP assessment? |  |\n| --- | --- |\n| How often does your organization undergo CPP assessment? |  |\n| Which year did you last conduct a CPP assessment for your organization? |  |\n\nC. If not conducted CPP assessment or not interested in doing so, please cite reasons or constraints.  \nD. Has anyone in your organization participated in the CPP training organized by Smart Campaign or other organizations?  \nYes   \nNo   \nE. If yes, please state the name of the organization that conducted the CPP training. If no, please cite reasons or constraints.  \nF. Which of the following 7 CPP principles, as indicated below have you taken steps  \nto comply with? Appropriate Product Design Avoiding over indebtedness Transparency  \nResponsible Pricing  \nResponsible treatment of clients Effective complaint resolution Privacy of client data  \nNone  \nG. If you answered none, please cite reasons or constraints for non-compliance? Else, please share details of steps taken to ensure compliance.  \nH. Are you complying with disclosures of pricing and terms of loans as per RBI’s Fair Practices Code (FPC)?  \nYes   \nNo   \nPartly   \nI. If yes, please provide details of measures taken to monitor and ensure compliance. If not complying or complying partially, please cite reasons or constraints?  \n4. Customer Targeting  \nA. Do you have in place appropriate customer targeting tools or strategy?  \nYes   \nNo   \nB. If yes, please specify the tools or strategy you use for customer targeting. If not implemented or not interested reasons or constraints?  \nC. Are you targeting customers as per the eligibility requirements established by the May 3rd circular issued by the RBI (household income for eligible customers must be less than Rs. 60,000 for rural customers &Rs. 1,20,000 for urban customers)?  \nYes   \nNo   \nD. If implemented, please share details of tools/processes applied to ensure compliance. If not impleme","cbCaijWMIIJj5lBT","https://ap.wps.com/l/cbCaijWMIIJj5lBT","pdf",126411,"English","# MFI INFORMATION\n## Social Performance Assessments\n## Compliance with Client Protection Principles (CPP)\n## Customer Targeting\n## Poverty Assessment / Poverty Profiling of Clients\n## Social Performance Management","[{\"question\":\"What is the purpose of the Social Performance Management Gap Analysis questionnaire?\",\"answer\":\"It is used to review existing SPM implementation practices, identify support needs for strengthening employee knowledge and skills, and determine topics to include in proposed regional workshops.\"},{\"question\":\"Which areas does the questionnaire cover after collecting basic MFI information?\",\"answer\":\"It assesses social audits and social ratings, compliance with Client Protection Principles (CPP), customer targeting and eligibility alignment, poverty assessment/poverty profiling and impact assessments, and internal Social Performance Management practices.\"},{\"question\":\"How does the questionnaire evaluate Social Performance Management implementation capacity?\",\"answer\":\"It checks staff incentives alignment, whether social and poverty data are collected periodically, whether data are reported to MIX Markets, and whether staff and the Board are trained or oriented in SPM.\"}]","Social Performance Management Gap Analysis - Questionnaire | PDF",1789211029]