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The history section notes that after 2008, the Social Service Agency (SSA) managed allowances for refugees, energy subsidies, adoption, and services for the elderly and people with disabilities. Key facts about the SSA reveal it has over 2000 employees, serves 2.6 million clients annually (60% of the population), with 37% receiving at least one benefit. It manages 28% of the state budget, handles 150,000 paper documents yearly, conducts 40,000 home visits monthly, and offers over 250 different social services. The document highlights issues of data silos, with 10 distinct databases leading to 40-60% data duplication, low data quality, and consequently, low service quality. Inter-ministry communication is inefficient, relying on Excel files and hardcopies, lacking real-time connections. Citizens often need to visit multiple agencies and correct their data across them. The proposed SIMS solution is client-centric, aiming to unify and clean existing data, enable real-time linkages, and follow a 'single source of truth' principle, with CRA identified as the authoritative source for person data. It employs a flexible, open, extensible, and SOA architecture. Key improvements expected include a one-stop service for citizens, enhanced data quality, faster response times through Decision Support Systems, increased overall efficiency, evidence-based decision-making, employee performance reporting, quicker adaptation to change, reduced administrative costs, greater transparency, and effective tools for control, monitoring, analysis, and planning. The solution emphasizes data-level integration in real-time, eliminating duplicate databases, improving data quality, and ensuring timely access to information by always verifying with the 'data owner'.",{"@graph":63,"@context":118},[64,80,101],{"@type":65,"itemListElement":66},"BreadcrumbList",[67,71,74,77],{"item":68,"name":69,"@type":70,"position":9},"https://docshare.wps.com","Home","ListItem",{"item":72,"name":10,"@type":70,"position":73},"https://docshare.wps.com/template/",2,{"item":75,"name":51,"@type":70,"position":76},"https://docshare.wps.com/template/general/",3,{"item":78,"name":59,"@type":70,"position":79},"https://docshare.wps.com/template/social-information-management-system-georgia/250384/",4,{"url":78,"name":59,"@type":81,"image":82,"author":87,"headline":59,"publisher":90,"fileFormat":93,"inLanguage":57,"description":61,"dateModified":94,"datePublished":95,"encodingFormat":93,"isAccessibleForFree":96,"interactionStatistic":97},"DigitalDocument",{"url":83,"@type":84,"width":85,"height":86},"https://docshare.wps.com/thumbnails/social-information-management-system-georgia/250384.png","ImageObject",442,249,{"name":88,"@type":89},"Tawan","Person",{"url":68,"name":91,"@type":92},"DocShare","Organization","application/pdf","2026-09-23","2026-09-12",true,{"@type":98,"interactionType":99,"userInteractionCount":76},"InteractionCounter",{"@type":100},"ViewAction",{"@type":102,"mainEntity":103},"FAQPage",[104,110,114],{"name":105,"@type":106,"acceptedAnswer":107},"What is the primary problem addressed by the Social Information Management System (SIMS) in Georgia?","Question",{"text":108,"@type":109},"The SIMS aims to tackle data silos, data duplication, and low data quality within the Social Service Agency (SSA), which lead to inefficient service delivery and require citizens to interact with multiple agencies.","Answer",{"name":111,"@type":106,"acceptedAnswer":112},"What are some key statistics about the Social Service Agency (SSA) in Georgia?",{"text":113,"@type":109},"The SSA employs over 2000 people, serves 2.6 million clients annually, manages 28% of the state budget, processes 150,000 paper documents per year, and offers more than 250 different social services.",{"name":115,"@type":106,"acceptedAnswer":116},"What is the core principle of the proposed SIMS solution?",{"text":117,"@type":109},"The SIMS solution is client-centric and adheres to the 'single source of truth' principle, aiming to unify and clean data, enable real-time linkages, and establish authoritative data sources like CRA for person data.","https://schema.org",{"og:url":78,"og:type":120,"og:title":59,"og:site_name":91,"og:description":61},"article",{"robots":122,"canonical":78},"index,follow",{"doc_id":124,"site_id":56},250384,1789964485,{"code":4,"msg":5,"data":127},{"doc_id":124,"user_id":128,"nickname":88,"user_avatar":129,"doc_module":9,"category_id":50,"category_name":51,"doc_title":59,"doc_description":61,"doc_content":130,"file_id":131,"file_url":132,"file_type":133,"file_size":134,"view_count":73,"is_deleted":4,"is_public":9,"is_downloadable":9,"audit_status":9,"page_count":135,"language":136,"language_code":57,"site_id":56,"html_lang":57,"table_of_contents":137,"faqs":138,"seo_title":139,"seo_description":61,"update_tm":140,"read_time":141},2336475104042,"https://ap-avatar.wpscdn.com/avatar/22000c4c32af1715be0?x-image-process=image/resize,m_fixed,w_180,h_180&k=1786537525561427321","S ocial  \nI  \nM  \nS  \nnformation  \nHistory  \nAfter 2008 – Social Service Agency  \n| | \u003Cbr>\u003Cbr>Allowance for refuges\u003Cbr>\u003Cbr>Energy subsidies\u003Cbr>\u003Cbr>Adoption\u003Cbr>\u003Cbr>Services for\u003Cbr>elderlies | \u003Cbr>Disability services |\n| --- | --- | --- |\n|  Social Service Agency (SSA) |  |  |\n\nCompensations  \nHealth insurance  \nFacts about SSA:  \n o More than 2000 employees  \no 2.6 millions clients per year – 60% of population  \no 37% of population are receiving at least one kind of benefit from SSA  \no 28% of State Budget under administrating of SSA  \no flow of 150 thousands paper documents per year  \no 40 thousands home visits per month  \no 250+ different social services  \nData Silos or Islands  \n o 10 distinct databases  \no Data duplication (40-60%)  \no Low data quality  \no Low service quality  \nSSA to Other Ministries  \n o No real-time connection (Excel files, hardcopy, etc.)  \no Citizen has to visit multiple agencies, citizen may have to correct their data across agencies  \nThe SIMS Solution  \n o Client centric concept  \no Unify & clean existing data  \no Enable real-time linkages  \no Follow‘single source of truth’ principle  \nE.G. CRA is the authoritative source for person data  \no Use a flexible, open, extensible & SOA architecture  \nKey improvements  \n o One-stop service for a citizen  \no Improved data quality  \no Faster response to citizen requests – Decision Support Systems  \no Increased general efficiency  \no Evidence based decisions  \no Employees performance reporting  \no Faster response to change  \no Reduce administrative costs  \no Increase transparency  \no Effective tool for control & monitoring  \no Effective tool for analysis and planning  \nData Level Integration in Real-time  \no Eliminates duplicate databases  \no Improves data quality  \no Timely access to information  \no Always check with the 'data owner' for data","cbCaipRPNgKPPSVZ","https://ap.wps.com/l/cbCaipRPNgKPPSVZ","pdf",946603,23,"English","# History\n# Facts about SSA\n# Data Silos or Islands\n# SSA to Other Ministries\n# The SIMS Solution\n# Key improvements\n# Data Level Integration in Real-time","[{\"question\":\"What is the primary problem addressed by the Social Information Management System (SIMS) in Georgia?\",\"answer\":\"The SIMS aims to tackle data silos, data duplication, and low data quality within the Social Service Agency (SSA), which lead to inefficient service delivery and require citizens to interact with multiple agencies.\"},{\"question\":\"What are some key statistics about the Social Service Agency (SSA) in Georgia?\",\"answer\":\"The SSA employs over 2000 people, serves 2.6 million clients annually, manages 28% of the state budget, processes 150,000 paper documents per year, and offers more than 250 different social services.\"},{\"question\":\"What is the core principle of the proposed SIMS solution?\",\"answer\":\"The SIMS solution is client-centric and adheres to the 'single source of truth' principle, aiming to unify and clean data, enable real-time linkages, and establish authoritative data sources like CRA for person data.\"}]","Social Information Management System - Georgia | PDF",1789254766,8]