[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"detail-sidebar-cat-1-en-105":3,"doc-seo-353506-105":53,"doc-detail-353506-en":126},{"code":4,"msg":5,"data":6},0,"success",[7,14,19,24,29,34,39,44,49],{"id":8,"doc_module":9,"doc_module_name":10,"category_name":11,"show_sort_weight":12,"slug":13},11,1,"Template","Presentations",90,"presentations",{"id":15,"doc_module":9,"doc_module_name":10,"category_name":16,"show_sort_weight":17,"slug":18},12,"Resumes",80,"resumes",{"id":20,"doc_module":9,"doc_module_name":10,"category_name":21,"show_sort_weight":22,"slug":23},14,"Invoices",70,"invoices",{"id":25,"doc_module":9,"doc_module_name":10,"category_name":26,"show_sort_weight":27,"slug":28},15,"Posters",60,"posters",{"id":30,"doc_module":9,"doc_module_name":10,"category_name":31,"show_sort_weight":32,"slug":33},16,"Social Media",50,"social-media",{"id":35,"doc_module":9,"doc_module_name":10,"category_name":36,"show_sort_weight":37,"slug":38},17,"Forms",40,"forms",{"id":40,"doc_module":9,"doc_module_name":10,"category_name":41,"show_sort_weight":42,"slug":43},18,"Letters",30,"letters",{"id":45,"doc_module":9,"doc_module_name":10,"category_name":46,"show_sort_weight":47,"slug":48},21,"Paper Templates",5,"papers-templates",{"id":50,"doc_module":9,"doc_module_name":10,"category_name":51,"show_sort_weight":4,"slug":52},158,"General","general-158",{"code":4,"msg":54,"data":55},"ok",{"site_id":56,"language":57,"slug":58,"title":59,"keywords":60,"description":61,"schema_data":62,"social_meta":119,"head_meta":121,"extra_data":123,"updated_unix":125},105,"en","smart-meter-rollout-open-letter-on-energy-suppliers-progress-future-plans-and-regulatory-obligations-annual-letter-2020","Smart Meter Rollout - Open Letter on Energy Suppliers’ Progress, Future Plans and Regulatory Obligations - Annual Letter 2020","","Open letter addressed to energy suppliers and interested stakeholders on smart meter rollout progress, future plans, and regulatory obligations. It summarizes how regulatory expectations have evolved amid COVID-19 impacts, including extensions to rollout requirements and the introduction of a new framework from 1 July 2021. The letter explains Ofgem’s oversight role, reviews 2019 progress observations from larger suppliers, and outlines how enforcement decisions may consider compliance with published expectations.",{"@graph":63,"@context":118},[64,80,101],{"@type":65,"itemListElement":66},"BreadcrumbList",[67,71,74,77],{"item":68,"name":69,"@type":70,"position":9},"https://docshare.wps.com","Home","ListItem",{"item":72,"name":10,"@type":70,"position":73},"https://docshare.wps.com/template/",2,{"item":75,"name":41,"@type":70,"position":76},"https://docshare.wps.com/template/letters/",3,{"item":78,"name":59,"@type":70,"position":79},"https://docshare.wps.com/template/smart-meter-rollout-open-letter-on-energy-suppliers-progress-future-plans-and-regulatory-obligations-annual-letter-2020/353506/",4,{"url":78,"name":59,"@type":81,"image":82,"author":87,"headline":59,"publisher":90,"fileFormat":93,"inLanguage":57,"description":61,"dateModified":94,"datePublished":95,"encodingFormat":93,"isAccessibleForFree":96,"interactionStatistic":97},"DigitalDocument",{"url":83,"@type":84,"width":85,"height":86},"https://docshare.wps.com/thumbnails/smart-meter-rollout-open-letter-on-energy-suppliers-progress-future-plans-and-regulatory-obligations-annual-letter-2020/353506.png","ImageObject",442,249,{"name":88,"@type":89},"Adam","Person",{"url":68,"name":91,"@type":92},"DocShare","Organization","application/pdf","2026-10-08","2026-09-22",true,{"@type":98,"interactionType":99,"userInteractionCount":76},"InteractionCounter",{"@type":100},"ViewAction",{"@type":102,"mainEntity":103},"FAQPage",[104,110,114],{"name":105,"@type":106,"acceptedAnswer":107},"What changed in the smart meter rollout obligations in June 2020?","Question",{"text":108,"@type":109},"Government extended the existing rollout obligation by six months and confirmed a new regulatory framework starting 1 July 2021. Suppliers are required to take all reasonable steps to roll out smart meters to eligible customers by the updated deadline.","Answer",{"name":111,"@type":106,"acceptedAnswer":112},"How does Ofgem assess suppliers’ progress for the current obligation?",{"text":113,"@type":109},"Ofgem reviews suppliers’ rollout activity using observations and milestone performance, focusing on compliant SMETS2 installations and SMETS1 installations within allowed timelines or derogations. Failure to meet annual milestones may be treated as a breach of licence conditions.",{"name":115,"@type":106,"acceptedAnswer":116},"What enforcement considerations may apply for non-compliance?",{"text":117,"@type":109},"When considering enforcement action, Ofgem is likely to consider how suppliers have taken account of and acted upon the observations it has published. The listed observations are not exhaustive of all reasonable steps a supplier could take.","https://schema.org",{"og:url":78,"og:type":120,"og:title":59,"og:site_name":91,"og:description":61},"article",{"robots":122,"canonical":78},"index,follow",{"doc_id":124,"site_id":56},353506,1791184028,{"code":4,"msg":5,"data":127},{"doc_id":124,"user_id":128,"nickname":88,"user_avatar":129,"doc_module":9,"category_id":40,"category_name":41,"doc_title":59,"doc_description":61,"doc_content":130,"file_id":131,"file_url":132,"file_type":133,"file_size":134,"view_count":76,"is_deleted":4,"is_public":9,"is_downloadable":9,"audit_status":9,"page_count":135,"language":136,"language_code":57,"site_id":56,"html_lang":57,"table_of_contents":137,"faqs":138,"seo_title":139,"seo_description":61,"update_tm":140,"read_time":76},1374404737137,"https://ap-avatar.wpscdn.com/davatar_155a257f0dc6eb9ab79c44ca47cae57d","To all suppliers and other interested parties  \nDirect Dial: 020 3263 9754  \nEmail: [cecilie.ingversen@ofgem.gov.uk](cecilie.ingversen@ofgem.gov.uk)  \nDate: 30 June 2020  \nDear Stakeholder,  \nSmart Meter Rollout: Open letter on Energy Suppliers’ Progress, Future Plans and Regulatory Obligations  \nCurrent smart meter rollout context  \nOn 16 June 2020, we published a letter 1 to suppliers setting out our regulatory expectations in light of the impacts of COVID-19 on customers, staff and the supply chain. In the letter, we confirmed that we now expect suppliers to be recommencing smart meter installations where they have yet to do so, in line with public health and Government guidance.  \nOn 18 June 2020, Government published its decision 2 to extend the existing rollout obligation for six months as well as its decision on a new regulatory framework for the smart meter rollout from 1 July 2021. Energy suppliers will now be required to take all reasonable steps to roll out smart meters to all their domestic and small non-domestic customers by 30 June 20213 .  \nIn light of these developments, we are publishing our annual letter on smart meter rollout progress, future plans and regulatory obligations.  \nSmart metering brings immediate benefits to consumers, helping them to take control of their energy usage, and is a key enabler for the transition to a more flexible energy market and the delivery of net zero emissions by 2050. Ofgem’s role is to provide regulatory  \n1 Updated Regulatory Flexibility Letter  \n2 Government Decision  \n3 Electricity Supply Licence SLC 39 and Gas Supply Licence SLC 33  \noversight of this rollout, ensuring consumers’ interests are protected, and to monitor and engage with suppliers where we believe a supplier may be in breach of the relevant licence obligations4 .  \nThis letter sets out our observations on the submissions we received from larger suppliers on their rollout activity in 2019 and looks ahead to the ongoing rollout. These observations are relevant to all suppliers, regardless of size. We have previously published our high-level observations on what we expect from suppliers in demonstrating compliance with the smart meter rollout obligations and this letter adds to those observations 5 .  \nWhen considering any enforcement action for non-compliance, we are likely to consider how suppliers have taken account of and acted upon the observations we have published. The observations made here (and in previous letters) should not be considered an exhaustive list of all the steps that could reasonably be taken by an individual supplier.  \nSmart meter rollout regulatory framework  \nFollowing BEIS’ recent announcement, there are now two sequential obligations driving the smart meter rollout. Suppliers must comply with both.  \nAll suppliers must take all reasonable steps to roll out smart meters to their domestic and small non-domestic customers by 30 June 2021 (previously 31 December 2020) . For larger suppliers, we will be asking for updated rollout plans to reflect the extension to the obligation. We intend to issue a simplified rollout plan template for submission in November 2020 , andwill share draft templates and a draft Request for Information with larger suppliers in July. In due course, we will engage with industry on the required reporting for the end of the current obligation and, following the June 2021 deadline, we will assess whether suppliers have taken all reasonable steps across the whole of the rollout period.  \nFrom July 2021, suppliers must comply with a new regulatory framework for the rollout as confirmed by BEIS on 18 June 2020. The framework will set binding annual installation targets for suppliers and will run until mid-2025. In autumn 2019, we consulted on proposals for reporting requirements to be put in place for the new obligation. Now that Government has published its decision, we will review our proposals and publish a decision in due course.  \nBelow, we have set out some obs","cbCailcl7UQH4R0a","https://ap.wps.com/l/cbCailcl7UQH4R0a","pdf",363578,9,"English","# Current smart meter rollout context\n## Smart metering benefits and Ofgem’s role\n# Smart meter rollout regulatory framework\n## Sequential obligations and reporting approach\n# 2019 Progress\n## Key challenges: customer engagement and SMETS transition\n## Assessment against milestones and tolerance","[{\"question\":\"What changed in the smart meter rollout obligations in June 2020?\",\"answer\":\"Government extended the existing rollout obligation by six months and confirmed a new regulatory framework starting 1 July 2021. Suppliers are required to take all reasonable steps to roll out smart meters to eligible customers by the updated deadline.\"},{\"question\":\"How does Ofgem assess suppliers’ progress for the current obligation?\",\"answer\":\"Ofgem reviews suppliers’ rollout activity using observations and milestone performance, focusing on compliant SMETS2 installations and SMETS1 installations within allowed timelines or derogations. Failure to meet annual milestones may be treated as a breach of licence conditions.\"},{\"question\":\"What enforcement considerations may apply for non-compliance?\",\"answer\":\"When considering enforcement action, Ofgem is likely to consider how suppliers have taken account of and acted upon the observations it has published. The listed observations are not exhaustive of all reasonable steps a supplier could take.\"}]","Smart Meter Rollout - Open Letter on Energy Suppliers’ Progress, Future Plans and Regulatory Obligations - Annual Letter 2020 | PDF",1790105846]