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It explains how to choose between using a template or creating from scratch, define change class and type, complete the Summary and Description fields with 7Rs and impact details, and set Impact and Urgency to determine priority. 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The left-hand side of the dashboard lists any tickets you are following and assigned to you or your teams. The right-hand side of the dashboard defaults to display Metrics for your groups related to Incidents Backlog, Work Orders Backlog, Service Request Backlog and Change Request Backlog. You can filter these metrics by Company/Group and use the Perspective option to show metrics for: My Groups, All Groups, or an individual group you belong to.  \nCreate a Change Request  \nCreate New  \nUsing the top Navigation bar, from the Create New dropdown list, select Change Request.  \nAfter selecting the Create new Change Request option, you will be asked if you are creating a change from a Template or from Scratch.  \nSelecting Use a template allows you to use pre-defined template in which you have access.  \nSelecting From Scratch allows you to select the Change class or type of change you want to manually create.  \nOnce you select the class (Normal, Emergency, etc. ) or select the template name you wish to use, the system starts the process to create a change request.  \n“Create Change Request” form displays for you to complete  \n• In the Summary field, enter a short (100 char. ) s","cbCaipDDVRncNQjX","https://ap.wps.com/l/cbCaipDDVRncNQjX","pdf",1522796,"English","# Logging in\n# Create a Change Request\n## Create New\n## Configuration Items (CI)\n## Dates: Schedule Start and End Dates/Time\n## Risks\n## Change Documentation\n## Processing a Change Request\n## Approving the Change Request\n## Completing the Change Request\n## Using Tasks with the Change Request\n## Completing a task\n# Appendix A Definitions\n# Appendix B Change Documentation","[{\"question\":\"How do users log into the Smart IT system for change management?\",\"answer\":\"Open a new browser tab, use the Smart IT URL, and the system logs the user into the Smart IT main Dashboard automatically. The dashboard shows followed and assigned tickets on the left and default metrics for related backlogs on the right.\"},{\"question\":\"What choices are available when creating a new change request?\",\"answer\":\"After selecting Change Request from Create New, users choose whether to create from a Template or From Scratch. Template-based creation uses predefined templates available to the user, while From Scratch requires selecting the change class/type to create manually.\"},{\"question\":\"How does Impact and Urgency determine the priority of a change request?\",\"answer\":\"The guide provides an Impact/Urgency chart mapping impact levels and urgency levels to a resulting priority. Higher impact and critical urgency combinations correspond to more urgent priorities for the change request.\"}]","Smart IT - Change Management Reference Guide - create a change request | PDF",1789153097,7]